Shelter, Support and Housing Administration (SSHA) contributes to healthy communities by ensuring that people have a range of shelter and affordable housing options. The Program provides temporary shelter and support services for homeless individuals and families, creates permanent affordable housing solutions, and funds and administers the City’s social housing program.

Budget Notes

To ensure that homeless people and people at risk of homelessness have a range of shelter and affordable housing options. Provide temporary shelter and support for homeless individuals and families while assisting them to achieve permanent housing solutions

View the Shelter, Support and Housing Administration Program Map in greater detail.

Shelter, Support & Housing Administration (SSHA) delivers the City’s emergency shelter program through a network of city operated and leased facilities in collaboration with community based partners. SSHA supports the City’s Social Housing system and collaborates with the Affordable Housing Office (AHO) in the administration of funding from higher orders of government and city contributions for the creation of affordable rental and home ownership to ensure that Toronto residents have a range of accessible shelter and affordable housing options.

2018 Budget Summary

The total cost to deliver these services to Toronto residents is $862.605 million gross and $455.367 million net.

The City faces significant occupancy pressures in the emergency shelter system as well as funding pressures to support social housing in Toronto. Through base reductions, together with a revenue recovery of $3.0 million as a bridging strategy, SSHA was able to partially offset these pressures to maintain the 2017 service levels for 2018.

Fast Facts

  • SSHA provides over 5,000 permanent emergency and transitional shelter beds in 62 locations, plus motels across the City. 10 of these facilities are City operated.
  • With a social housing stock of 94,000 units and network of approximately 200 not-for profit housing providers, the City of Toronto through Toronto Community Housing Corporation and a network of not-for-profit housing providers is the largest social housing provider in the Province of Ontario.

Trends

  • Demand for emergency shelter services continues to grow with system occupancy rates substantially above the Council directed level of 90% in all sectors.
  • Demand for shelter beds have been exacerbated by the spike in new arrivals to the City including refugee claimants.

Key Service Deliverables for 2018

Shelter, Support and Housing Administration provides temporary shelter and housing help services for the homeless and those at risk of homelessness. The Program also administers social housing for the City as designated service manager and serves a range of equity seeking groups and vulnerable people in Toronto.

The 2018 Operating Budget will enable Shelter, Support and Housing Administration continue to:

  • Provide 24-hour emergency shelter services, street outreach and housing services to the citizens of Toronto;
  • Provide over 5,000 shelter beds and 700 respite spaces to people experiencing homelessness;
  • Assist people experiencing homelessness or facing the risk of homelessness through the provision of supports needed to regain and secure permanent housing;
  • Administer Federal and Provincial funding under various support programs through its network of 115 community based partners;
  • Provide housing allowances to over 5,000 households to help offset the high cost of rent.

Our Key Issues & Priority Action

  • Stabilize and expand the capacity of the emergency shelter system to alleviate capacity pressures resulting from growing demand; and increase the range of available affordable housing options.
    • The 2018 Operating Budget includes new ongoing funding of $18 million to sustain surge capacity in the emergency shelter system to allow the Program to address higher than normal demand for beds from new arrivals to the City.
    • Stabilize and expand system capacity with the opening of 531 shelter beds in 2018.
    • Securing sites to complete the George Street Revitalization-Phase 2- Seaton House Transition Plan and 3 additional sites to implement the Council approved expansion of shelter capacity.
    • Expansion and continuous operations of the City’s annual Winter Respite Program.
    • Finding landlords willing to partner with the City to house clients transitioning to independent living from the shelter system.

2018 Operating Budget Highlights

  • The 2018 Operating Budget for Shelter, Support and Housing Administration is $862.605 million gross and $455.367 million net representing an increase of 11.8% to the 2017 Approved Operating Budget.
  • The Program could not meet the budget target due to escalating costs of sustained occupancy pressures in the emergency shelter system as well as inflationary increases for Purchase of Service Shelter Operators. Further service changes to meet the target will result in adverse impacts to service levels and are therefore not included in the 2018 Budget.
  • Staff complement will increase by 59 from 2017 to 2018.
  • The 2018 Operating Budget provides funding for:
    • Homeless and Housing First Solutions through the provision of over 5,000 emergency shelter beds per night.
    • Management of the Social Housing system through the administration of funding from all levels of government.

Shelter, Support and Housing Administration (SSHA) delivers the City’s emergency shelter program through a network of 20 City-owned and leased facilities in various locations across the City.

The 10-Year Plan dedicates $214.5 million for maintenance of existing facilities and $803.4 million for service improvements for a total of $1,017.9 million over 10 years. The Plan provides funding of $537.5 million for George Street Revitalization (GSR) that includes funding for the Transition Plan (Phase 2) for current Seaton House residents relocation to 4 new shelter sites as well as for project management and construction (Phase 3) slated for 2020 – 2023. In response to sustained and growing occupancy pressures in the emergency shelter system, funding of $178.6 million was added for the creation of 11 new shelters which will add 880 new beds to the system over a 3-year period from 2018 to 2020. Also included in the Plan is $279.2 million in new funding for Toronto Community Housing Corporation (TCHC) as an interim funding measure to allow the corporation continue its capital repair plan to prevent permanent unit closures and continue with current phases of Council-approved revitalization projects planned for 2018 and 2019.

The 10-Year Capital Plan will increase future year Operating Budgets by a total of $77.5 million net over the 2018 – 2027 period primarily for new positions and operating costs for the shelters required for the implementation of the GSR-Seaton House Transition Plan and shelter expansion projects.

Where Does the Money Go?

SSHA’s 2018-2027 Capital Budget and Plan totalling $839.4 million provides funding of:

  • $214.5 million in State of Good Repair (SOGR) projects to be deployed through;
    • $14.5 million for capital upgrades and repairs in City-owned and leased shelter facilities and
    • $200 million in new funding to TCHC to enable it continue its SOGR plan;
  • $803.4 million in Service Improvement projects to support the City’s emergency shelter system through;
    • $6.6 million for shelter land acquisition;
    • $537.5 million to complete the Transition Plan from Seaton House, preconstruction consulting as well as the construction phase of the GSR project;
    • $79.2 million in new funding to TCHC to complete current phases of revitalization projects planned for 2018 and 2019;
    • $1.6 million to continue the implementation of the Choice Based Housing Access System; and
    • $178.6 million for the creation of 11 new emergency shelters adding a total of 880 beds to the shelter system.

Where Does the Money Come From?

In order to complete the aforementioned projects, funding is proposed from the following sources:

  • Debt funding of $1,009.8 million or 99% of total funding. Additional debt funding was added following a city-wide review of critical and unmet corporate priorities for the GSR Construction project and for TCHC state of good repair and revitalization projects as an interim measure based on Council direction until a permanent funding solution is developed.
  • The inclusion of GSR Phase 3 and new funding to TCHC in the Capital Plan will result in SSHA exceeding its allocated debt target over the 10-year planning period by $951.9 million.
  • Reserve funding of $8.1 million is planned for the acquisition of future shelter sites ($6.6 million) and implementation of the Choice Based Housing Access System ($1.6 million).

State of Good Repair Backlog

The 10-Year Capital Plan includes funding of $14.5 million for State of Good Repair to address SSHA’s SOGR backlog which is projected to increase from 7.4% in 2018 to 22.4% in 2022 before declining to 13.4% by 2027.

Key Issues & Priority Action

  • Demand for Shelter services has been trending up since 2012 and requires initiatives aimed at increasing capacity, transforming the shelter system and enhancing support mechanisms to prevent homelessness.
    • The 10-Year Capital Plan includes funding of $537.5 million for George Street Revitalization (Phase 2 and 3) to replace the shelter capacity (600 beds), currently located at Seaton House. Co-located in the same area, will be affordable housing opportunities and links to other programming.
    • Funding of $178.6 million was also added for the addition of 880 new beds to the shelter system in 11 new emergency shelters.
  • TCHC does not have sufficient resources to fund its state of good repair backlog and inflight revitalization projects triggering the introduction of an interim Funding Model (2018 – 2019) until a permanent funding solution scheduled for 2019, is developed.
    • Funding of $216.0 million in 2018 and $63.1 million in 2019 is provided to allow TCHC to address its SOGR backlog and avoid permanent unit closures during the period while supporting the completion of current phases of revitalization projects underway.

2018 Capital Budget Highlights

  • The 2018  Capital Budget for Shelter, Support and Housing Administration of $283.9 million, excluding carry forward funding, will:
    • Maintain funding for SOGR projects at City-owned and leased facilities ($0.9 million) and support shelter land acquisition to help stabilize the shelter system ($6.6 million).
    • Continue the Seaton House Transition Plan ($8.3 million) and the Preconstruction and Project Management work ($6.9 million) required to achieve construction readiness to enable Phase 3 of the GSR project to proceed.
    • Commence the addition of a total of 880 new beds to the shelter system over a 3-year period through the creation of 3 new shelters in 2018 ($43.9 million).
    • Enable TCHC continue to address its SOGR backlog, avoid permanent unit closures ($160.0 million) and support inflight revitalization of communities within its existing portfolio ($56.0 million).

Shelter, Support & Housing Administration 2018 Budget Infographic
Shelter, Support & Housing Administration Infographic