To provide context when examining Toronto’s service delivery performance, it is important to consider that municipal property taxes represent approximately 10.5 per cent of the total taxes paid annually by an average Ontario family to all three orders of government. This section highlights several key considerations when reviewing Toronto’s performance results.

Read the Introduction & Context.

Read Other Methods of Assessing Toronto’s Progress.

Before reading the performance of each service area below, please take a moment to review the guide. This section describes:

  • Toronto’s performance measurement framework
  • The colour-coding schemes used to describe Toronto’s internal (year over year) trends and quartile (ranked) results in relation to other municipalities
  • Information about the other Canadian municipalities that Toronto is ranked against
  • How to interpret the various charts used to present results for each performance measure and indicator included in the each service area
  • The basis of costing used for the financial-based measures and indicators

Read the 2016 Guide to Toronto’s Performance Results.

The icons below provide access to Toronto’s performance results over time and in relation to other municipalities for 36 of the major services the City of Toronto provides as well as what the City is doing to further improve the efficiency and effectiveness of operations.

Accounts Payable icon Accounts Payable Bylaw icon Bylaw Children's Services icon Children’s Services
Clerk's icon Clerk’s Court Services icon Court Services Cultural Services icon Cultural Services
Facility Services icon Facility Services Fleet Services icon Fleet Services General Government icon General Government
General Revenue icon General Revenue Hostels icon Hostels Human Resources icon Human Resources
Investment Management icon Investment Management Information Technology icon Information Technology Legal Services icon Legal Services
Libraries icon Libraries Licensing icon Licensing Long-Term Care icon Long-Term Care
Parks icon Parks Payroll icon Payroll Police icon Police
Roads icon Roads Social Assistance icon Social Assistance Social Housing iconSocial Housing
Solid Waste Management icon Solid Waste Management Sports & Recreation icon Sports & Recreation Taxation icon Taxation
Transit icon Transit Wastewater icon Wastewater Water icon Water