2016 Performance Measurement & Benchmarking Report
To provide context when examining Toronto’s service delivery performance, it is important to consider that municipal property taxes represent approximately 10.5 per cent of the total taxes paid annually by an average Ontario family to all three orders of government. This section highlights several key considerations when reviewing Toronto’s performance results.
Read the Introduction and Context.
Before reading the performance of each service area below, please take a moment to review the guide. This section describes:
- Toronto’s performance measurement framework
- The colour-coding schemes used to describe Toronto’s internal (year over year) trends and quartile (ranked) results in relation to other municipalities
- Information about the other Canadian municipalities that Toronto is ranked against
- How to interpret the various charts used to present results for each performance measure and indicator included in each service area
- The basis of costing used for the financial-based measures and indicators
The icons below provide access to Toronto’s performance results over time and in relation to other municipalities for 36 of the major services the City of Toronto provides as well as what the City is doing to further improve the efficiency and effectiveness of operations.
Select the link for the full version of the 2016 Performance Measurement and Benchmarking Report (19.4 MB)
Accounts Payable
Building 
Bylaw
Children’s Services
Clerk’s
Court Services
Cultural Services
Facility Services
Fire Services
Fleet Services
General Government
General Revenue
Hostels
Human Resources
Investment Management
Information Technology
Legal Services
Libraries
Licensing
Long-Term Care
Paramedic
Parking 
Parks
Payroll
Planning
Police
Purchasing
Roads
Social Assistance
Social Housing
Solid Waste Management
Sports & Recreation
Taxation
Transit
Wastewater
Water