To provide context when examining Toronto’s service delivery performance, it is important to consider that municipal property taxes represent approximately 10.5 per cent of the total taxes paid annually by an average Ontario family to all three orders of government. This section highlights several key considerations when reviewing Toronto’s performance results.
Read the Introduction and Context.
Before reading the performance of each service area below, please take a moment to review the guide. This section describes:
The icons below provide access to Toronto’s performance results over time and in relation to other municipalities for 36 of the major services the City of Toronto provides as well as what the City is doing to further improve the efficiency and effectiveness of operations.
Please review the full version of the 2016 Performance Measurement and Benchmarking Report (19.4 MB)
|Children’s Services||Clerk’s||Court Services|
|Cultural Services||Facility Services||Fire Services|
|Fleet Services||General Government||General Revenue|
|Hostels||Human Resources||Investment Management|
|Information Technology||Legal Services||Libraries|
|Roads||Social Assistance||Social Housing|
|Solid Waste Management||Sports & Recreation||Taxation|