When examining Toronto’s service delivery performance it is important to consider that municipal property taxes represent approximately 10 per cent of all taxes paid annually, by an average family, to all orders of government in 2017. This section highlights several key considerations when reviewing Toronto’s performance results.

Read the Introduction and Context (188 KB)

Read Other Methods of Assessing Toronto’s Progress (184 KB)

This Guide will help you understand how to interpret the information that is presented in this Report, including:

  • An explanation of the MBNCanada performance measurement framework and measure classification
  • How to interpet the colours used to shade Toronto’s results over time, and in relation to other municipalities by quartile rank
  • How to interpret the various charts used to present results for each performance measure and indicator for all service areas
  • A description of the costing methodology used to determine the financial measures and indicators

Read the 2017 Guide to Toronto’s Performance Results (382KB)

The City provides access to Toronto’s performance results over time, and in relation to other Canadian municipalities, for 36 of the major services.

Over the coming months, each of the 36 chapters of the 2017 Performance Measurement and Benchmarking Report will be available. Once all chapters are complete, a PDF of the full report will be posted.


Accounts Payable Services (271 KB)

Bylaw Enforcement Services (706 KB)

Child Care Services (665 KB)

Clerks Services (797 KB) 

Culture Services (474 KB)

Fleet Services (650 KB)

Human Resource Services (519 KB)

Information Technology Services (731 KB)

Investment Management Services (477 KB) 

Library Services (899 KB)

Long Term Care Services (313 KB)

Purchasing Services (570 KB)

Taxation Services (574 KB)

Transit Services (890 KB)