2017 Performance Measurement & Benchmarking Report

2017 Context

When examining Toronto’s service delivery performance it is important to consider that municipal property taxes represent approximately 10 per cent of all taxes paid annually, by an average family, to all orders of government in 2017. This section highlights several key considerations when reviewing Toronto’s performance results.

Read the Introduction and Context (188 KB)

Read Other Methods of Assessing Toronto’s Progress (184 KB)

2017 Guide to Toronto's Performance Results

This Guide will help you understand how to interpret the information that is presented in this Report, including:

• An explanation of the MBNCanada performance measurement framework and measure classification
• How to interpet the colours used to shade Toronto’s results over time, and in relation to other municipalities by quartile rank
• How to interpret the various charts used to present results for each performance measure and indicator for all service areas
• A description of the costing methodology used to determine the financial measures and indicators

Read the 2017 Guide to Toronto’s Performance Results (382KB)

2017 Summary of Toronto's Results

Read the Highlights of Toronto’s Overall Results (64 KB)

2017 Results

The City provides access to Toronto’s performance results over time, and in relation to other Canadian municipalities, for 36 of the major services.

Please review the full version of the 2017 Performance Measurement and Benchmarking Report (6 MB)