Location: 20 Milner Business Court
Client group: Women
Maximum number of rooms: Up to 146 rooms
Expected opening date: Week of May 14, 2021

Expected closing date: December 31, 2021
Service operator: City of Toronto

As part of the City’s response to the COVID-19 pandemic and the need for physical distancing in the shelter system, 20 Milner Business Court, in Scarborough North (Ward 23), has been leased by the City of Toronto to act as an emergency support, temporary shelter hotel. The hotel has been leased from the property owner until December 2021 with the potential for extension as public health guidance changes.

Learn more about the City’s plan for homelessness services as part of the response to COVID-19.

Virtual Information Session

The City is planning a virtual information session with the community on May 13, 2021 from 7 to 9 p.m. Residents and interested people are invited to attend. The information session will include Mandarin and Cantonese interpretation. More details will be added closer to the date.

Starting the week of May 17, 20 Milner Business Crt., will be used to relocate a City-operated women’s shelter program that opened at 2685 Kingston Rd. in Spring 2020 as part of the response to COVID-19. The City is committing to 100 rooms, but it could be increased to 146 rooms as needed. The City’s lease at the existing location at 2685 Kingston Rd. will end on May 31, 2021.

The program at 20 Milner Business Crt. will be delivered directly by the Shelter, Support & Housing Administration division at the City of Toronto. The shelter will provide counselling and supportive programming. Many wrap-around supports will be provided for clients at 20 Milner Business Crt., including:

  • City staff will be available on-site to support residents 24/7
  • all meals will be provided onsite and catered by a local business
  • recreational and social engagement programming will be offered onsite
  • community partners that support physical and mental health needs of vulnerable persons have been approached to provide services to the women at the new location
  • a relationship with the Scarborough Health Network is in place for vaccination and exploring how other health services can be put in place to support residents
  • on-site services are not available on a drop-in basis, they are for program residents only and all recommended and all public health measures will be implemented

The City typically engages the community in advance of opening a new shelter to provide information about the program and support its successful integration into the community. This has not been possible for many of the temporary sites due to the speed at which the City has had to respond to the COVID-19 pandemic. The City must work quickly to save lives, protect the most vulnerable, and minimize the spread of COVID-19 in shelters and the community. The City has hired a community engagement team who will be gathering input from the community and sharing information about temporary shelter program at 20 Milner Business Crt.

The community engagement plan will include:

  • reviewing and responding to feedback on key issues from the community
  • project updates and outreach as required
  • virtual stakeholder meetings for representatives of local resident associations, businesses, institutions and community groups
  • community Information Session on May 13, 2021 from 7 to 9 p.m. There will be presentations by City staff and a time for questions. All are invited. Simultaneous interpretation in Cantonese and Mandarin will be provided

Because of physical distancing restrictions, all engagement activities will take place online and over the phone rather than in person. For questions, comments or concerns, community members are encouraged to contact:

Madeleine Anderson and David Buwalda, Community Engagement Facilitators

416 800-2914 Ext. 207