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- Short-term rentals must be registered in the City of Toronto.
- When booking a short-term rental in Toronto, check to make sure that the City issued registration number (in the format: STR-0000-XXXXXX) is included in the listing or advertisement. Do not rent short-term rentals that do not display this registration number.
- Short-term rentals can only be in people’s principal residence – this is the home people stay in and the address they use for bills, identification, taxes, and insurance.
- People who operate short-term rentals shall not discriminate people based on race, place of origin, ethnic origin, citizenship, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, or disability.
- People short-term renting their homes cannot refuse service to any person with a disability. This includes a person accompanied by a service animal.
- Your host must provide you with the contact information of a person available during your rental period.
- You should also receive a diagram of all exits from the building where your short-term rental is located.
- Be a good neighbour and respect rules around noise, parking, garbage and recycling. Ask your host for more information about Toronto’s regulations.
- You can call 311 or submit a complaint online if you notice that the short-term rental is operating without registration, not used as a principal residence, unsafe, making a nuisance or for other non-emergencies.
- Call 911 only for emergencies, such as reporting a fire, reporting a crime or for emergency medical assistance.
