Safe Arrival and Dismissal

Safe arrival and departure procedures are in place for all of our After-School, Camp and Extended Care, Early Years Programs without Caregiver (more than one hour in duration) and Professional Activity (PA) Day Programs. Staff are responsible for ensuring parents and/or caregivers (or participants where applicable) have completed a Participant Information Form before the program start and documenting participant sign-in and sign-out. Participants will only be released to authorized caregivers as indicated on the Participant Information Form. Staff may ask for photo identification.

If you’re running late or won’t arrive, give us a call. Program attendance is recorded daily by staff to ensure that your child has arrived safely to program, so if you can’t make it that day, call your local community centre or local program phone number and let us know.

Taking Attendance

Our program staff are responsible for maintaining accurate attendance for all programs. Staff will take attendance daily, at the beginning of the program and throughout the program, as needed. Attendance lists will only contain minimal information to ensure that personal information is kept confidential. Attendance lists will be in possession of staff at all times or kept securely in the facility after program hours.

If You Can’t Make It

Programs are popular and many have waiting lists. If you can no longer attend the program you are registered for, contact the community centre where the program is offered or call 416-396-7378, so the spot can be offered to someone else. If you do not attend the first two classes and have not notified us, you will be contacted and may be withdrawn from the program. This will allow others on the waitlist to participate. So…if you can’t go, let us know!

Supervising Your Children

Staff to participant ratios are always maintained to ensure the safe supervision of your child. Staff receive training on how to transition their groups between activities and locations. Transitions are planned in advance and are considered an important part of the child’s program experience. Staff escort or use a buddy system when children use transition areas such as hallways, change rooms and washroom facilities.

Lost Participants

Staff conduct participant head counts on a regular basis, at the start of programs, during transitions and especially before an emergency situation to ensure that there is an immediate awareness of missing participant(s). Staff are trained in specific procedures to locate participants, including contacting 911 and the police, if participants are not found in an appropriate time frame and it is determined that the participants are not with a parent or caregiver.

Healthy Child and Behaviour Development

The City of Toronto is committed to quality recreation programs for children and youth in a safe and inclusive environment. The Child and Youth Behaviour Guidance Policy and HIGH FIVE® Principles of Healthy Child Development certification ensure that staff have a framework to manage child and youth behaviour and participation in programs, in a supportive and positive manner.

Learning New Skills

City of Toronto programs are designed to provide your child with opportunities to learn and practice new skills through progressive skill development. Our staff will encourage your child to master new skills at their own pace.

Code of Conduct

The City of Toronto promotes a safe, welcoming, positive and inclusive environment, where everyone is valued and respected. Staff, volunteers, participants and parks and facility users are expected to follow the Code of Conduct Policy, by being considerate and respectful of other people and their rights, and by also demonstrating proper care and regard for City property and the property of others.

Anti-Bullying Policy

Parks, Forestry and Recreation staff will endeavour to provide an environment where all participants are free from bullying in its facilities and programs. Staff are trained and responsible for creating a safe and caring environment free from bullying for all participants and will intervene to stop bullying among any participants using approaches that are positive, supportive, consistent and proactive.