We want to know how you learn, plan and search for our services. The survey will be available from June 3 to 23, 2019.

Your registration and booking experience is changing

The City is currently consulting the public on the transformation of the Parks, Forestry and Recreation program registration and the facility booking system. Information on a variety of upcoming consultations will soon be available so you can help shape the future of recreation.

To make engaging with Parks, Forestry, and Recreation as easy as possible, we are providing in-person, drop-in and digital engagement opportunities. Find out where we’re headed next and ways you can get involved.

Surveys

Survey’s allow residents to quickly and easily provide us with their feedback. Please complete our first survey on how you learn, plan and search for our services. The survey will be live from June 3 to 23, 2019.

Digital Citizen Advisor

Digital consultations allow you to use your cell phone, tablet, or computer at any time and from anywhere to have your say. Volunteer now as a Digital Citizen Advisor.

Registration is ongoing for additional Advisors.

Drop-in Consultations

Drop-in consultations and small group discussions are coming to your neighbourhood and do not require sign up. Visit us at a time and location convenient for you.

Saturday June 8, 2019 at Scarborough Civic Centre from 6 a.m. – 10 a.m.
Sunday June 9, 2019 at North Toronto Memorial Community Centre 1 p.m. – 4 a. m.
Tuesday June 11, 2019 at Wellesley Community Centre from 6 a.m. – 10 a.m.
Tuesday June 11, 2019 at East York Community Centre from 6 a.m. – 10 a.m.

Registration and Booking Advisor

This 20 member group of current Parks, Forestry and Recreation users, who register for programs, book space and hold memberships was created to gather feedback on the current system and services. The feedback gathered from this group will be used together with our other consultation methods to guide the transformation of our new registration and booking system.

The City of Toronto, Parks, Forestry and Recreation is one of the largest providers of parks and recreation services in North America. The City offers 80,000 programs with over 600,000 registrations processed, 10.7 million visits and 1.7 million program and permit hours and 500,000 permits for parks and facilities.

Registrations and space bookings are managed through a complex software system that has reached its end of life. While we work to replace the system, we are reviewing all aspects of our current registration and booking processes.

The complexity of the City’s registration and booking system is not just an issue of software – the implementation of this system will also provide the City with an opportunity to review longstanding policies and business practices which impact customer satisfaction.

Throughout the consultations, the following approach will be used to gather and organize feedback.

Ask

Identify the need to improve services.

Listen

Gather feedback on how services can better meet your needs.

Respond

Develop a solution based on what we heard from you.

Check-in

Invite you to test our proposed solution.

Follow-up

Continue the conversation with you as we refine the solution.