Last updated: May 13, 2022 at 11:18 a.m.

Masks are no longer required when visiting City buildings and civic centres.

All Toronto Building services are open; however, they are being delivered differently to ensure the health and safety of residents and employees.

Learn about Civic Centre locations and hours of operation for select in-person services.

Staff continue to be available via phone and email. Contact information for Toronto Building is available in the online staff directory. Email is preferred (email format:


  • All permit applications are being accepted, reviewed and issued where complete/possible, including:
    • Building Permits
    • Sign Permits: For more information on electronic submission of sign permit applications please email:
    • Zoning Reviews
  • All permit applications are being accepted electronically.
  • Permit fees are only accepted by credit card payments through website and telephone (maximum $20,000)
  • Payment of any applicable Parkland Dedication, Development Charges, Educational Development Charges, or Planning Benefits, including other development related fees, must be made via Electronic Funds Transfer. To arrange an EFT payment, please contact 416-397-5330


All inspection services are being provided. Inspection requests should be booked online through the Request a Building Inspection web page.

Property Information Requests

Requests for property information may be submitted by email to: Please state “Property Information Report or Compliance letters” in the subject line.

Before heading to a counter at City Hall or a civic centre find out whether an appointment is necessary.

Building Permits and Inspections

See building permits and inspections for information on these services.

Photography Permits

Photography permits are being issued for City parks but are not being issued for:

  • Civic centres, including City Hall and Metro Hall
  • City of Toronto Archives
  • Old City Hall

Learn more about Wedding Ceremonies & Commercial Photography in Parks.

Emergency Services

Critical Toronto Public Health (TPH) services continue, including infectious disease monitoring and leading the City’s COVID-19 response.

Suspended Services

The following health services are suspended:

  • All services provided by Vulnerable Adults and Seniors(VAS) team
  • Child development screening events
  • Universal post-partum calls to new parents or caregivers
  • Healthiest Babies Possible Program
  • Dental outreach programs
  • Some sexual health clinics (Talk Shop, Jane Street)
  • Community and school-based health promotion program (e.g., education and health promotion programs in schools and community agencies), including acceptance of referrals or requests for these services
  • Some breastfeeding clinics are closed. Visit the breastfeeding clinics link for details
  • ChemTRAC: businesses are still encouraged to submit their annual reports for the 2019 reporting year. Reports will be accepted after the reporting deadline of June 30.
  • Special event food safety review and monitoring, Food Handler Certification Program registration, training and certification, and consumer food safety education programs
  • Water sampling kit pick-up and drop-off for lead or well water.
  • Complaint response to smoking or vaping in any location, including:
    • bars
    • restaurants
    • public squares
    • apartments and condominiums
  • Receiving of bed bug and other insects, such as ticks for identification and submission
  • Tick surveillance, which includes ticks submitted by the public for identification and tick dragging where staff look for ticks in parks/ravines
  • Issuing of Municipal Clearance Letters for special event food safety review and monitoring, and training and public education programs
  • Routine inspections of pools and spas
  • Routine inspections of personal services settings
  • Liaison Public Health Nurses are unable to respond to service requests from schools for support with curriculum materials, services or non COVID-19 programming information
  • Provision of scientific and technical environmental reviews such as demolition permits, air and water quality
  • Processing property purchase requests for inspecting commercial properties, conducting file searches and issuing reports.

TTC services continue to be available. Masks that cover your nose, mouth and chin are mandatory when travelling on the TTC. Exemptions apply. Learn about the TTC’s response to COVID-19.

Find locations of public washrooms across the city. Some are accessible and/or offer shower facilities.