The City is modifying or suspending some services in response to the significant snowfall on Monday.

Last updated: January 18, 2022 at 3:50 p.m.

To slow the spread of COVID-19, provincial regulations require the cancellation of City indoor drop-in and registered recreation programs. Outdoor ice rinks are open. Outdoor registered and drop-in skating programs continue. Also learn about the closure of some counter services at City Hall and civic centres and emergency child care for essential workers.

The City remains prepared to respond to emergencies. Emergency response by Toronto Police, Fire Services, and Paramedic Services is not impacted.

311 is available 24/7 by telephone, email and Twitter (@311Toronto) for essential service inquiries and service requests.

  • 311 (within city limits)
  • 416-392-2489 (outside of city limits)
  • 416-338-0889 (TTY)

The Accounts Payable Customer Service Desk is closed.

Get information on how to submit an invoice to the City for the payment of goods and services.

Accounts Payable continues to process invoices for payment from remote workplaces during the pandemic. Submit your complete invoice to apinvoice@toronto.ca for payment processing. Paper invoices are not accepted and will be confidentially shredded when regular business resumes.

Animal Services Shelters

Animal Services Shelters are open to the public by appointment only for emergencies, adoption, pet redemption, pet surrender and fostering. Please call 416-338-PAWS during the hours of 10:30 a.m. – 6:30 p.m. to make an appointment.

Continuing Services

Mail, telephone and online pet licensing continues.

Spay-neuter services at stationary clinics are open to the public for owned pets and feral cats on a limited basis. Please follow the COVID-19 protocols that are in place to keep staff and the public safe.

Animal related bylaw enforcement continues between the hours of 8:30 a.m. and 6:30 p.m. The City responds to requests by priority, and emergencies for sick and injured animals are prioritized. Whenever possible, City staff will not enter residents’ homes and will explore alternative ways to provide requested services.

Emergency Services continue between 6 a.m. – 1 a.m., 7 days a week, which includes:

  • responding to calls about sick or injured animals and animals threatening public safety
  • stray dog pickup
  • cadaver pickup – please note emergencies to respond to live animals in distress are prioritized

Learn about support for pet owners who are experiencing hardship and struggling to care and provide necessities for their pets due to COVID-19.

Suspended Services

Please keep checking the website for updates on when clients will be accepted and for current information about COVID-19 health measures.

All Toronto Building services are open; however, they are being delivered differently to ensure the health and safety of residents and employees.

Staff continue to be available via phone and email. Contact information for Toronto Building is available in the online staff directory. Email is preferred (email format: firstname.lastname@toronto.ca).

Permits

  • All permit applications are being accepted, reviewed and issued where complete/possible, including:
    • Building Permits
    • Sign Permits: For more information on electronic submission of sign permit applications please email: signbylawunit@toronto.ca
    • Zoning Reviews
  • All permit applications are being accepted electronically.
    • Applications (drawings and required forms):
      • Permit applications must be submitted via email bldapplications@toronto.ca. The file size limit is 25 MB. Larger files must be submitted in smaller file sizes up to 25 MB with emails labelled in consecutive parts (eg. Email 1 of 4, 2 of 4, etc.)
      • Applications of Major Projects, should start by contacting the district Building Consultant.
      • Submission of Planning Development Applications, should contact the district Planning Consultant.
  • Permit fees are only accepted by credit card payments through website and telephone (maximum $20,000)
  • Payment of any applicable Parkland Dedication, Development Charges, Educational Development Charges, or Planning Benefits, including other development related fees, must be made via Electronic Funds Transfer. To arrange an EFT payment, please contact 416-397-5330

Inspections

All inspection services are being provided.

Construction Site Procedures for Inspections

Booking an inspection

Inspection requests should be booked online through the Request a Building Inspection web page.

Property Information Requests

Requests for property information may be submitted by email to: bldapplications@toronto.ca. Please state “Property Information Report or Compliance letters” in the subject line.

Learn about the enforcement of COVID-19 orders and bylaws.

Continuing Services

Emergency bylaw enforcement is done in response to emergency orders and unsafe conditions, including:

  • no heat
  • no vital services (hydro, gas and water)
  • boarding of unsafe vacant properties
  • abandoned appliances creating an unsafe condition
  • hate graffiti and conditions related to property maintenance that pose an immediate threat to health and safety.

Enforcement continues for non-emergency bylaws. This includes service requests related to:

  • noise
  • long grass and weeds
  • dogs off-leash
  • littering and dumping of residential and commercial waste
  • remedial action or clean-up on private property
  • public spaces
  • fences
  • zoning bylaw contraventions
  • illegal postering
  • business licensing
  • short-term rentals
  • vehicles-for-hire
  • adult entertainment

To make a complaint, please call 3-1-1 or submit a service request. Response times will be delayed based on resources.

Exemption permits are being processed and Property Standards Committee and Rooming House Licensing hearings are being held.

As a result of the new measures introduced by the Province, the following impacts to child care services take effect from January 5 to at least January 17, 2022:

  • child care programs for infants, toddlers and preschoolers will operate as usual
  • home child care programs are permitted to provide child care to kindergarten and school-aged children
  • there will be no child care programs for kindergarten and school-aged children operating in child care centres or schools
  • child care providers not operating during this period are prohibited from charging fees during this time and parents will not lose their child care space(s).

Emergency child care services will be available for essential workers beginning January 10. Families can see whether they are eligible by checking the list on the Province’s website.

For the list of emergency child providers and for information on how to access this service, please visit Emergency Child Care for Essential Workers

City-operated Child Care

Child Care Fee Subsidy

  • Toronto Children’s Services – No in-person services are available at this time.
  • Families may call 416-338-8888 for all child care fee subsidy inquiries or assistance with setting up a My Child Care Account.
  • Families must use My Child Care Account to upload documents and check the status of their fee subsidy online. Documents must not be mailed or delivered to the office.

EarlyON Child and Family Centres

Most EarlyON Child and Family Centres in Toronto are offering only virtual programs at this time. Please contact EarlyON Centres directly for programming information.

Overall, planned construction is making repairs to Toronto’s major and local roads, sidewalks and cycling infrastructure, improving public transit infrastructure, replacing and rehabilitating watermains and sewers, and building and improving major water infrastructure that will help improve Toronto’s waterways and stormwater systems.

Use the road restrictions map to help plan your travel and learn more about planned capital construction work.

COVID-19 Health & Safety

City of Toronto contractors must continue to abide by the Occupational Health and Safety Act and adhere to guidelines issued by public health authorities and the Ministry of Labour, Training & Skills Development to help stop the spread of COVID-19 and ensure the safest possible environment for construction workers.

To apply to posted job opportunities at the City of Toronto, please visit Jobs at the City.

All job assessments and interviews will be conducted online. If not possible, appropriate health and safety protocols will be followed during in-person assessments.

Most in-person volunteer opportunities are currently unavailable.

All City Planning services have resumed, however they are being delivered differently to ensure the health and safety of residents and employees. Service may be online-only or via staff who are teleworking, but there is limited or no impact to delivery.

Staff contact information is available in the online staff directory as well as the map of area City Planning staff and Heritage Planning Staff . Email is preferred (email format: firstname.lastname@toronto.ca).

Many in-person, non-essential counter services at City Hall and civic centres are closed. Find a list of available in-person counter services below. All require booking an appointment in advance, except for Legal Services.

Buildings remain closed for events, community meetings, displays and rental space.

City Hall

  • City Clerk’s counters are open for the following services at City Hall, but you must book an appointment. Hours of Operation: 8:15 a.m. – 3:45 p.m.
    • Appointments for Marriage licences must be booked online
    • Email registryservices@toronto.ca to book appointments for Commissioning of documents
    • Email registryservices@toronto.ca to book appointments for Assessment Roll and Toronto Property System – microfilm and hard copy rolls to see who or what was at an address, and learn more about the resident or property
    • Acknowledging Legal Service is open from 8:30 a.m. – 4:30 p.m. No appointment is needed.

North York Civic Centre, Scarborough Civic Centre & Etobicoke Civic Centre

No counter service at this time. We are experiencing some temporary disruptions to supply of COVID-19 rapid screening kits for small and medium-sized businesses. Sites are not currently accepting pick -ups or new appointments. Updates will be provided here when available.  Additional information is available through the Toronto Region Board of Trade.

York Civic Centre

  • Court Services – Hours of Operation: 8:30 a.m. – 4:30 p.m. You must book an appointment by email at: poacourt@toronto.ca and include the word “Appointment” in the subject line.
    • Provincial Offences Matters: Information and assistance, applications for Early Resolution and Trials, various Intake applications, Payment of fines
  • Legal Services – Hours of Operation: 8:30 a.m. – 4:30 p.m. No appointment needed.
    • Provincial Offences Act West – file motions, file applications, submit disclosure requests and pick up disclosure

East York Civic Centre

No counter service at this time.

Metro Hall

Employment and Social Services offices will remain open at Metro Hall and continue to provide ongoing services. The Metro Hall Early Learning & Child Care Centre will continue operation as well. For in-person counter services, Metro Hall will remain closed to the public at this time.

The meeting cycle has resumed and meeting schedules are posted at toronto.ca/council.

For information on Toronto Court Services during COVID-19, visit Court Services Changes During COVID-19.

At this time, limited services are available on site at the Provincial Offences Act (POA) court locations. If you are attending a POA court in person, there are a number of requirements you must follow in order to attend. Visit Court Services Changes During COVID-19 for details.

The Ontario Court of Justice (OCJ) has issued a number of notices in response to the COVID-19 pandemic. This information is in response to ensuring the safety and well-being of all participants and the public at large while continuing to provide access to justice. Visit the Ontario Court of Justice’s website to obtain up-to-date information on how the orders impact you during COVID 19.

Elections staff continue to respond to inquiries at elections@toronto.ca. or call 3-1-1.

Elections offices at City Hall and 89 Northline Rd. remain closed until further notice, with the exception of requirements under the Municipal Elections Act, 1996 for candidates, third party advertisers and the certification of Voting Proxy Appointments. These services will be provided at 89 Northline Rd.

Election Services is adhering to health protocols.

Emergency response by Toronto Fire Services, Toronto Police Service and Toronto Paramedic Services is not impacted.

Emergency Operations Centre

The City’s Emergency Operations Centre (EOC) is in a Level Three activation in response to COVID-19.

The EOC is charged with planning and executing a City-wide operational response that ensures continuity of critical services as the public health situation in Toronto evolves. The response is led by Fire Chief and General Manager of the Office of Emergency Management Matthew Pegg and Medical Officer of Health Dr. Eileen de Villa. The EOC is staffed by key managers and staff from all City divisions and agencies and is now situated within the Office of Emergency Management.

Police

Emergency calls (involving an immediate threat to life or property) are being responded to. Non-emergency incidents can be reported to ‪416-808-2222 or using the online reporting system.

Get the latest details on Toronto Police Service operations and parking enforcement.

Vision Zero

The Toronto Police Service continues to proactively enforce traffic laws in high-collision areas. Officers from the Toronto Police Service’s Vision Zero Enforcement Team are rotating in daily shifts across the city and patrolling for motorists who are speeding or stunt driving. All red light cameras in the city are active and tickets are being issued to motorists who disobey traffic signals.

Frauds & Scams

Please be extra vigilant when it comes to those trying to sell or provide products or services associated to COVID-19. If you believe that you have been approached or contacted by someone who is misrepresenting themselves in an effort sell goods or services report it to police online.

Eligible Ontario Works Clients will continue to receive their monthly payments via direct bank deposit, payment cards or mailed cheques.

Applying for Financial Assistance

If you do not have enough money for food and housing and are in financial need, you can apply for Ontario Works assistance online any time, or by calling the City’s Application and Support Centre from 8:30 a.m. to 5 p.m. Monday through Friday. The Application and Support Centre is accessible by phone only:

  • 416-338-8888
  • 1-888-465-4478 (toll free)

Phone, Online and In-Person Services

All locations are providing services by phone and online. Effective January 10, 2022, only three locations are providing in-person services, limited to people who do not have access to a phone or the internet. Please visit the Toronto Employment & Social Services Locations page for full details including contact information, hours and locations.

Suspended Services

The following in-person services are not available:

  • All in-person service planning appointments with caseworkers
  • Use of public computers
  • Employment services for residents
    • Job fairs
    • Employment workshops
    • Resume and interview support

Outdoor Major Events & Permits

As directed by the Province of Ontario in response to COVID-19 and in an effort to slow the spread of the Omicron variant, effective January 5, 2022, all outdoor gatherings are limited to 10 people or fewer.

Event organizers looking for permits should contact the appropriate City permitting division to discuss and make application submissions where allowed. Organizers can also view COVID-19 Guidance: Indoor & Outdoor Events provided by Toronto Public Health.

Flag Raisings

Flag raisings will continue on the City Hall courtesy flag pole without a ceremony. Flag raising ceremonies at other civic buildings are suspended.

Ceremonial Documents

Letters of greeting for virtual events, celebratory scrolls and proclamations are being issued.

Lighting of City Hall Towers

The Towers at Toronto City Hall continue to shine in blue tonight and every night in support of our frontline healthcare and essential workers who continue to lead the fight against COVID-19. Visit Lighting of City Hall Towers to make a lighting request.

Note: Please be advised that Toronto City Hall’s LED lighting system on the Green Podium Roof is currently out of order and is temporarily unavailable. We apologize for the inconvenience and appreciate your patience as we work to make it operational again.

Tours

All study tours are suspended.

You can make Freedom of Information request by mail or online submission. In-person meetings are suspended.

  • Collection of garbageBlue Bin (recycling), Green Bin (organics), yard waste is taking place as regularly scheduled. All material placed in garbage bins should be bagged.
  • Toxic Taxi is picking up Household Hazardous Waste. Call 3-1-1 to make an appointment.
  • To request a bin exchange, new bin, additional bin or bin repair, please call 3-1-1.

Instructions for Excess Waste

  • Any excess recycling should be placed in a large clear bag beside your Blue Bin. Recycling that is placed in black bags or bags that are not clear will be considered garbage. Excess cardboard should be flattened, cut into small pieces and bundled with string or twine.
  • Excess organics should be put in a clear bag and set out beside your Green Bin.
  • Garbage Tags are still required for excess garbage/bag-only collection and can be bought online and mailed to your home.

Drop-off Depots

  • All Drop-Off Depot locations have reopened to the public.
  • A mask or face covering must be worn when visiting a Drop-Off Depot. Those exempt from wearing a mask/face covering, must schedule their time of arrival. This can be done by calling 311 to be transferred to a Drop-Off Depot to book a time.
  • Cash is not accepted at any Drop-Off Depots, payment must be made via debit or credit card.
  • Get more information about Drop-Off Depots including hours, locations and accepted items.

Important Note About Donations

Due to COVID-19, not all organizations are accepting donations of clothing and other items at this time. Please check with organizations before dropping off items and do not dump items outside of donation bins or put clothing in the Blue Bin recycling.

Learn how to safely make donations.

Since the start of the pandemic, the City of Toronto has implemented a comprehensive response to COVID-19 for people experiencing homelessness that focused on infection prevention, recovery and housing. The City continues to evolve its approach to respond to current conditions, and protect and prioritize people experiencing homelessness.

Learn more about the City’s response to the COVID-19 pandemic in the shelter system.

Emergency Shelter

City-administered shelters, 24-hour respite sites and 24-hour women’s drop-ins are open and services continue to be available for people experiencing homelessness.

Since the start of the pandemic, the City’s opened more than 40 new, temporary shelter locations to create physical distancing in the shelter system and provide spaces for people to move indoor from encampments, of which 26 are currently active. The City of Toronto and its partners also operate 75 permanent shelters and 24-hour respite sites.

The City has a range of client supports in place in shelters and hotel programs, including:

  • meals and laundry
  • access to harm reduction and mental and physical health supports
  • Counsellors/Case Managers who work with clients to develop permanent housing plans
  • assessments and referrals to other community services, as needed.

Updated information on program occupancy is posted weekly.

Streets to Homes Outreach

Streets to Homes outreach workers continue to proactively connect with people staying outdoors to provide support and appropriate referrals. Staff are focused on the safety of those in encampments living outdoors. Learn more about Streets to Home outreach and support program.

Call Central Intake

People seeking emergency shelter are asked to call Central Intake:

  • 416-338-4766
  • 1-877-338-3398 (toll free)

Callers are asked to provide details on their current health and recent travel history in order to match them with the appropriate and safest available location.

Learn more about social and financial supports that are available, as well as about sanitation and washroom services that have showers, washrooms, and drinking water, for individuals experiencing homelessness.

Housing Support

The Access to Housing office is closed for in-person visits.

Torontonians can submit Rent-Geared-to-Income Subsidy through MyAccesstoHousingTO, a new online application portal. Applicants who need assistance can call the Application Support Centre at 416-338-8888 or a Housing Help Centre for support. Please contact Housing Help Centres to confirm hours and in-person services available as organizations may have changed how they are providing services.

The Canada-Ontario Housing Benefit is a new funding program providing eligible households with a Portable Housing Benefit to help with rental costs. The City of Toronto and Community Partners will contact eligible applicants about the availability of benefits.

Learn more about housing support for tenants.

Rapid Rehousing Initiative with the Toronto Community Housing Corporation

The City is working with the Toronto Community Housing Corporation (TCHC) on the Rapid Rehousing Initiative to identify vacancies that can be made available immediately to people currently in the shelter system or living outdoors. These TCHC units will be prioritized to those vulnerable to COVID-19, particularly seniors, who are staying in the emergency shelter system and on the Centralized Waiting List or living outdoors and working with Streets to Homes.

Updates for TCHC Tenants

Get the latest updates on any changes to TCHC services, measures for physical distancing and recommendations for self-isolation in TCHC buildings, information on what TCHC is doing to support tenants’ safety and wellness, and actions being taken to help stop the spread during of COVID-19.

Library branches are maintaining a 50 per cent capacity limit. Some branches are currently closed due to operational limitations. Check the branch listing for more information.

Full details: tpl.ca/covid19 

If you visit a library branch, wear a mask, keep physically distanced and sanitize your hands even if you’re vaccinated. For everyone’s safety, in-person services are limited and modified, and staff cannot offer the same extended support as we used to. Individuals who refuse to wear a mask without declaring a medical or legal exemption, whether at a branch or waiting in line outside, will be refused service.

In-Person Highlights:

  • Pick-up holds (order at tpl.ca) and grab & go bags
  • Browse and borrow library items
  • Return library items
  • Use computers
  • Access WiFi
  • Print, photocopy and scan
  • Use washrooms
  • Work, read or study (limited seating)
  • Register for a library card. Please check the list of identification options
  • Access quick information services at most branches
  • Visit a Youth Hub at select branches
  • Visit a Bookmobile (limited service)

Online/From Home:

  • Download and stream ebooks, eaudiobooks, magazines, movies and music
  • Attend an online program
  • Take an online course
  • Sign up for a Digital Access Card to get immediate access to Toronto Public Library’s digital resources and services

More at tpl.ca/onlineservices 

Learn about select in-person services at City Hall and civic centres.

Business Licensing & Permits

Starting January 4, the Licence and Permit Issuing Office at the East York Civic Centre is closed to the public. Businesses can apply for a licence and/or permit from the City of Toronto via the Business Licences and Permits Online Application.

Existing licensees must renew their licences via the Business Licence and Permit Renewal form. Both licence application and renewal fees can be paid online or by sending a cheque.

The Toronto Licensing Tribunal is conducting e-hearings to deal with business licensing matters.

Animal Licensing

Mail, telephone and online pet licensing continues.

Arenas and Sports Fields / Sports and League Permitted Play

As directed by the Province of Ontario in response to COVID-19 and in an effort to slow the spread of the Omicron variant, effective January 5, 2022, all drop-in recreation reservations, permits and programs, memberships, including programs in fitness centres, indoor arenas and swimming pools are suspended. Refunds will be issued.

  • Impacted client registrations and reservations will be cancelled and refunds will be processed automatically
  • Outdoor amenities like rinks and ski hills remain open for drop-in instructional programs and permits, weather permitting

Learn more about Seasonal & League Bookings.

Banner and Signage Permits

Banner and temporary signage permitting activities are suspended.

Building Permits and Inspections

See building permits and inspections for information on these services.

Event Permits

As directed by the Province of Ontario in response to COVID-19 and in an effort to slow the spread of the Omicron variant, effective January 5, 2022, all outdoor gatherings are limited to 10 people or fewer.

Event organizers looking for permits should contact the appropriate City permitting division to discuss and make application submissions where allowed. Organizers can also view COVID-19 Guidance: Indoor & Outdoor Events provided by Toronto Public Health.

Film Permits

Permits will be issued in compliance with health and safety guidelines. Permit requests are submitted through FilmPal, and office staff are available remotely to provide information and guidance on preparation and production matters.

Licence to Serve Alcohol

The City is processing liquor licences.

Lottery Licences

Starting January 4, the Licence and Permit Issuing Office at the East York Civic Centre is closed to the public. Application for a lottery licence or permit and event-specific report forms can be submitted online or by mail. Learn more about how to apply for a lottery licence.

Marriage Licence Service

Learn about the issuance of marriage licences and changes to weddings.

Parking Permits

Learn about renewing or applying for a parking permit (residential on-street and temporary on-street parking permits). If there is no account change, permit holders are encouraged to renew their permit online.

Fire Pit Permits

Fire pit permits are available at select sites during the fall/winter season.

As directed by the Province of Ontario in response to COVID-19 and in an effort to slow the spread of the Omicron variant, effective January 5, 2022, all outdoor gatherings are limited to 10 people or fewer.

Learn more about One-Time Booking of Parks & Recreation Facilities.

Photography Permits

Photography permits are being issued for City parks but are not being issued for:

  • Conservatories
  • Recreation centres
  • Civic centres, including City Hall and Metro Hall
  • City of Toronto Archives
  • Old City Hall

Learn more about Wedding Ceremonies & Commercial Photography in Parks.

Right of Way Permits

Review right of way construction permits for information on these services.

Short-Term Rentals

Starting January 5, 2022 at 12:01 a.m., the Province of Ontario is temporarily moving into Step Two of its Roadmap to Reopen. Short-term rentals are only open to those in need of housing. Indoor recreational facilities including pools, communal steam rooms, saunas or indoor whirlpools and indoor fitness centres must remain closed.

In Toronto, all short-term rentals must comply with the Licensing and Registration of Short-Term Rentals Bylaw.

Learn about the rules for short-term rentals and register online.

Trade Licence

All trade licensing activities are suspended.

Tree Removal or Injury Permit

Applications continue to be reviewed and the City is processing permits, exception requests and payments. Contact your district office by email to make payment arrangements. Applications and exception requests can also be submitted by mail.

Vehicle-For-Hire Licences

Applications for new vehicle-for-hire and tow truck licences need to be submitted online via the Business Licences and Permits Online Application.

Existing licensees must renew their licences via the Business Licence and Permit Renewal form. Both licence application and renewal fees can be paid online or by sending a cheque.

For online vehicle registration, email vehicleinspection@toronto.ca.

Museums, Galleries & Cultural Centres

All City of Toronto museums, galleries and cultural centres are closed until further notice.

The Toronto History Museums Online Shop is open for delivery by mail and for curbside order pick-up only.

Farmers Markets

Farmers markets remain open for curbside pickup.

In-person and virtual farmers markets at Montgomery’s Inn are suspended until further notice due to flooding.

Open

  • Etobicoke Civic Centre
  • East York Civic Centre

Farmers Markets in Toronto Parks

  • East Lynn Park (online only)
  • Humber Bay Park West
  • Johnathan Ashbridge Park
  • June Rowlands Park
  • Lakeshore Village Park
  • Leslieville Park
  • Masaryk Park
  • V. Burgess Park
  • Riverdale Park West
  • Sorauren Avenue Park
  • Trinity Bellwoods Park
  • Underpass park
  • Withrow Park

Additional market opening dates will be determined by the capacity of organizers to comply with Farmers & Fresh Food Markets Reopening information and the required permitting process. The City will prioritize areas of the city that face food insecurity.

Organizers are encouraged to contact their relevant City permitting bodies. Based on individual market site restrictions, City permitting divisions may have additional recommendations and heightened requirements where appropriate.

View a list of farmers markets. Check with individual markets for exact opening dates and protocols.


St. Lawrence Market

The St. Lawrence Market South (main) Market building at 91-95 Front Street East and Saturday Farmers Market at 125 The Esplanade are open for in-person shopping.

Customers are reminded to keep physical distance and wear their mask in all areas of the St. Lawrence Market Complex including while waiting in line.

The Market is a public food market that includes essential food retail and restaurants open for take-out and delivery.

Please see the full list of revised hours and closures. Some St. Lawrence Market merchants, farmers and vendors may choose to close or modify their hours.

Sunday Antique Market is closed until further notice.

COVID-19 Precautions While Shopping at the Market

St. Lawrence Market continues to operate with extensive COVID-19 precautions, including mandatory masks in all areas, enhanced sanitization, entrance and capacity management to ensure customers have space to keep physical distance. Indoor dining is not permitted, and all food and beverage are take-out only.

When shopping at the Market follow these guidelines to do so safely.

The Market will make best efforts to have a list of stores or stalls with the following types of shopping options:

  • Delivery
  • Curbside pick-up
  • In store pick-up
  • Online ordering
  • Advanced email or phone orders

Parking Enforcement

Toronto Police Service has resumed routine enforcement of on-street parking regulations, including residential on-street parking, overtime violations such as three-hour by-law and posted time limits, residential change-over parking regulations, and on-street pay and display violations.

Enforcement of rush hour route offences/regulations will continue under police discretion.

Parking Violation Notices

Parking violation operations, including issuing tickets, payment processing, and the electronic dispute process, continues.

Parking violation payments must be paid by the deadline noted on the ticket. Payments can be made online and by mail.

All in-person Administrative Penalties Offices are closed. Parking violations can be disputed online and the APS Inquiry line 416-396-4APS(4277) and apsinquiry@toronto.ca are being monitored.

Inquiries regarding plate denial matters should be sent to apscomplaints@toronto.ca

Parking Permits

Learn about renewing or applying for a parking permit (residential on-street and temporary on-street parking permits). Provided there is no account change, permit holders are encouraged to renew their permit online.

The City of Toronto maintains over 1,500 parks and ravines that are safe places for residents to enjoy the outdoors and natural environment during COVID-19. Toronto has much to offer, including:

  • Walk, run or bike in parks and ravine green spaces, following the designated trails and boardwalks
  • Use playgrounds and play structures
    • Outdoor playgrounds are not sanitized
  • Use a picnic table or picnic shelter
  • Visit an off-leash area with your dog
  • Use park washrooms

Learn more about Parks.

Conservatories

The Allan Gardens and Centennial Park conservatories are closed to visitors. Allan Gardens Conservatory is not accepting permits or bookings.

Learn more about Conservatories.

Community and Allotment Gardens

The City’s community gardens and allotment gardens are closed for the season.

Learn more about Urban Agriculture.

Property Tax, Utility and Parking Violation Inquiry & Payment Counters are closed for in-person services.

Property Tax

View the billing dates for the rest of 2022.

Utility Bills

Learn about your utility bill.

Municipal Land Transfer Tax Payments

The City is not accepting in-person pre-payment of the Municipal Land Transfer Tax (MLTT).

An Electronic Funds Transfer (EFT) process is now available. Please contact torontomltt@toronto.ca to get instructions on how to submit MLTT payments by EFT.

 

The City continues to host public consultations online. Please consult the public consultations listings for activities, and learn how to join and participate in virtual engagement events.

Indoor Pools

As directed by the Province of Ontario in response to COVID-19 and in an effort to slow the spread of the Omicron variant, effective January 5, 2022, all indoor registered and drop-in programs are cancelled. Refunds will be issued. Washrooms and showers in some recreation facilities will remain open.

Visit Swimming for more information.

Fitness Centres

As directed by the Province of Ontario in response to COVID-19 and in an effort to slow the spread of the Omicron variant, effective January 5, 2022, all indoor registered and drop-in programs are cancelled. Refunds will be issued.

Virtual programs remain operational. Washrooms and showers in some recreation facilities will remain open.

Outdoor Ice Rinks

Outdoor ice rinks are open. Visit Skating for locations and more information.

Skiing and Snowboarding

Due to above seasonal temperatures and the lack of natural snow, the opening of ski and snowboard hills has been delayed, with no confirmed opening date at this time.

Visit Skiing for locations and the latest information on hills.

Recreation Programs

As directed by the Province of Ontario in response to COVID-19 and in an effort to slow the spread of the Omicron variant, effective January 5, 2022, all indoor registered and drop-in programs are cancelled. Refunds will be issued. Virtual programs remain operational. Washrooms and showers in some recreation facilities will remain open.

Outdoor ice rinks are open. Outdoor registered and drop-in skating programs are ongoing.

Visit the City’s Recreation page for information, including Using a Community Centre During COVID-19 and A New Way to Play: Recreation During COVID-19.

Association of Community Centres (AOCCs)

Some community centres funded by the City of Toronto are run by volunteer Boards or Committees of Management, which employ their own staff. Visit the centre’s website to learn about service changes and hours.

Repairs and maintenance, including winter maintenance, on roads, bridges, bikeways and sidewalks continue.

View daily, monthly and annual pothole repairs online and use the road restrictions map to help plan your travel.

Learn about:

  • ActiveTO bikeways have quickly expanded and connected Toronto’s cycling network by installing safe, separated temporary bike routes that mirror major transit lines.
  • CaféTO helps restaurant and bar operators more easily open expanded outdoor dining spaces. New this season, sidewalk cafés will be permitted throughout the winter across the city.

Learn about parking enforcement.

Find the latest information about:

Read about the additional precautions when visiting and while in long-term care homes, and COVID-19 related reports.

Digital materials can be accessed online and reference services continue to be provided by email. Contact archives@toronto.ca for this service.

Suspended Services

  • The City of Toronto Archives is closed.
  • The Research Hall and exhibit spaces are closed.
  • Public education programs and school and community group tours are cancelled.
  • Film shoots, meeting room bookings and events at the Toronto Archives are cancelled.

Emergency Services

Critical Toronto Public Health (TPH) services continue, including infectious disease monitoring and leading the City’s COVID-19 response.

Continued Services

  • Public Health Nurses are available to provide information about TPH services at 416-338-7600 (Monday to Friday 8:30 a.m. – 4:30 p.m.), eChat (Monday to Friday 8:30 a.m. – 4 p.m.), and publichealth@toronto.ca.
  • Response to animal bites including rabies vaccine delivery
  • Foodborne illness investigations and food complaints
  • Response to complaints indicating a health hazard
  • Preschool Speech and Language and Blind Low Vision program services (available virtually)
  • Immunization clinics
  • Infant Hearing Program Audiology Services
  • Infant Hearing Program Universal Newborn Hearing Screening pre-discharge and in the community at limited sites
  • Reduced breastfeeding clinic services are available in the community. Please call the breastfeeding clinic before going in person
  • Support for breastfeeding and postpartum care is available for new parents by telephone. Parents can complete this online form or call 416-338-7600 or eChat
  • Reduced Post-partum Adjustment Program (PAP) telephone service. Call 416-338-7600 or eChat to speak to a Public Health Nurse for questions or concerns
  • Reduced/limited Healthy Babies Healthy Children (HBHC), Nurse Family Partnership (NFP) and Homeless At-Risk Prenatal (HARP) services are available. Call 416-338-7600 or eChat to speak to a Public Health Nurse for questions or concerns
  • Sexual Health Infoline Ontario & eChat
  • Visit sexual health clinic services for the latest information
  • Tuberculosis program services
  • Sexually Transmitted Infection services
  • Virtual and in person dental services (including screenings) provided by appointment only to eligible seniors, adults and children. Please call 416-338-6565
  • Supervised consumption service, needle exchange and methadone maintenance treatment
  • Mobile food premises approvals
  • Issuing of Municipal Clearance Letters for permanent liquor sales licences
  • Routine inspections of food premises. This includes updates to the DineSafe web pages
  • Investigating complaints about personal service settings, regulated health professionals and the community related to infection prevention and control concerns
  • Following up on blood and body fluid exposures, this includes responding to Mandatory Blood Testing Act applications
  • Following up on funeral home disinterment and body shipment letters
  • Case and contact management of non-COVID reportable infectious diseases
  • Inspections of new recreational water facilities or in response to a complaint
  • A team of school nurses provide COVID-19 and mental health and well-being support to schools.

Suspended Services

The following health services will be suspended:

  • All services provided by Vulnerable Adults and Seniors(VAS) team, and Investing In Families (IIF) public health nurses
  • Child development screening events
  • Universal post-partum calls to new parents or caregivers
  • Healthiest Babies Possible Program
  • Dental outreach programs
  • Dental and Oral Health Screening in Schools
  • Sexual health clinics (Talk Shop, Jane Street)
  • Community and school-based health promotion program (e.g., education and health promotion programs in schools and community agencies), including acceptance of referrals or requests for these services
  • Some breastfeeding clinics are closed. Visit the breastfeeding clinics link for details
  • ChemTRAC: businesses are still encouraged to submit their annual reports for the 2019 reporting year. Reports will be accepted after the reporting deadline of June 30.
  • Special event food safety review and monitoring, Food Handler Certification Program registration, training and certification, and consumer food safety education programs
  • Water sampling kit pick-up and drop-off for lead or well water.
  • Complaint response to smoking or vaping in any location, including:
    • bars
    • restaurants
    • public squares
    • apartments and condominiums
  • Receiving of bed bug and other insects, such as ticks for identification and submission
  • Tick surveillance, which includes ticks submitted by the public for identification and tick dragging where staff look for ticks in parks/ravines
  • Issuing of Municipal Clearance Letters for special event food safety review and monitoring, and training and public education programs
  • Routine inspections of pools and spas
  • Routine inspections of personal services settings
  • Liaison Public Health Nurses are unable to respond to service requests from schools for support with curriculum materials, services or non COVID-19 programming information
  • Provision of scientific and technical environmental reviews such as demolition permits, air and water quality
  • Processing property purchase requests for inspecting commercial properties, conducting file searches and issuing reports.

Critical Toronto Water operations continue uninterrupted and include:

  • providing safe drinking water
  • safe collection and treatment of wastewater
  • stormwater management

Toronto Water is an essential service for Toronto’s residents and businesses. Toronto’s drinking water is safe to use and drink directly from the tap. It is continuously tested, monitored and analyzed to ensure it meets the strict standards of Toronto Public Health, the Province of Ontario and Government of Canada.

Toronto Water continues to provide emergency repairs and response, including emergency watermain break repairs, and critical construction projects related to water and wastewater infrastructure.

Some customer service and public education activities, including the HTO To Go Water Trailer, are suspended until further notice.

For information about construction in your Ward, visit Ward Profiles, select your Ward from the map or list, then expand the Construction Notices accordion on your Ward page.

Lead Testing for Residents

There is a temporary change to the lead testing kit distribution and collection process due to COVID-19. For more information or to obtain your testing kit, please visit the Lead Testing for Residents web page.

Toronto Transit Commission (TTC)

TTC services continue to be available.

Customer and employee safety are of paramount importance. Learn about the TTC’s response to COVID-19.

Wheel-Trans

Wheel-Trans customers are asked to only book essential trips at this time. Customers booking a trip to a hospital or COVID-19 assessment centre must call the Wheel-Trans Reservations Line at 416-393-4222 as these trips cannot be booked online.

Non-Wheel-Trans customers and local social work organizations are responsible for providing their own transportation to COVID-19 assessment centres. Please do not call Wheel-Trans. It is critical that the reservations line remain open for customers who may not have any other transportation option.

Wheel-Trans is transporting Toronto Community Housing and City shelter clients to assessment and isolation centres. These trips are not booked through the reservations line.

Other Essential Travel Options

Residents and visitors can access washrooms in parks and in recreation facilities. Some are accessible and/or offer shower facilities.

Toilets

Portable Toilets

Available 24/7

Marriage Licence Service

Couples are advised to review their wedding plans considering reduced attendance limits and closures of event spaces. Marriage licences are only good for 90 days from date of issue and are non-refundable. Only those who need to marry urgently or have firm plans for an upcoming date should seek a licence at this time.

The City is issuing marriage licences by appointment only. Toronto residents who wish to apply for a marriage licence can book an appointment online and must complete their application three days before their appointment. Appointments will take place at the North York Civic Centre.

Registry services counters at the City Clerk’s Office at City Hall and the Etobicoke and Scarborough Civic Centres are closed.

City Hall and civic centres are open for select in-person services.

Wedding Chambers

The wedding chambers at North York, Scarborough and York Civic Centre are closed. New bookings are suspended.

Other Locations

Event permits for City facilities, including civic centres, recreation facilities, and parks are cancelled.

The Toronto Zoo is temporarily closed to the public.

High Park Zoo and Riverdale Farm are open.

As part of the City’s COVID-19 response, as of January 5, 2022, indoor exhibits at the High Park zoo are closed.