Last updated: March 28, 2020 at 2:21 p.m.
Based on recommendations from Toronto’s Medical Officer of Health, Dr. Eileen de Villa, to help slow the rate of COVID-19 infection in Toronto and protect vulnerable populations including seniors, people with compromised immune systems, and individuals experiencing homelessness, the City of Toronto has cancelled most City-operated programs and closed a number of City facilities.
The City remains prepared to respond to emergencies. Emergency response by Toronto Police, Fire Services, and Paramedic Services is not impacted.
Animal Services Shelters are closed to the public and only available by appointment for emergencies, adoption, pet redemption and fostering during the hours of 12 p.m. (noon) to 4 p.m. Please call:
All Shelters will have minimal staffing to care for animals.
Emergency Animal Services field operations that will continue between the hours of 7 a.m. and 12 a.m.(midnight) include:
Online pet licensing continues.
The following programs are cancelled:
Dangerous Dog Review Tribunal hearings are suspended.
Emergency bylaw enforcement and investigation services continue for emergency orders and in response to unsafe conditions, including:
To make an emergency complaint, residents should call 311.
The processing of permits and Property Standards Tribunal and Rooming House Licensing hearings are suspended.
For resources on staying safe, please visit Toronto Public Health and the Ministry of Labour, Training and Skills Development.
Current services include:
We are actively evaluating our needs and capability to safely allow for the following activities:
As indicated on the list of essential workplaces issued by the Province of Ontario, City-led infrastructure construction has been deemed essential and will proceed for important City water and transportation infrastructure, as well as City facilities including parks and recreation facilities.
This construction is essential to ensure the City’s infrastructure and facilities remain safe, in a state of good repair and able to meet Toronto’s needs.
City of Toronto contractors must continue to abide by the Occupational Health and Safety Act and adhere to guidelines issued by public health authorities and the Ministry of Labour, Training & Skills Development to help stop the spread of COVID-19.
All City buildings, including City Hall, Metro Hall and all civic centres are closed to public.
Payment and Enquiry counters for property tax, utilities and parking tickets are closed.
Property tax and utility bills can still be paid via online banking, in-person at your financial institution, or by mailing a cheque using the reply envelope enclosed with your bill. Learn about the payment and payment penalties grace period for businesses.
Parking tickets can be paid by credit card online, or by mailing a cheque to the address on the back of your parking violation.
All City Council, committee, board and tribunal meetings are cancelled. The Mayor can call a special meeting of City Council to discuss urgent business if required.
Meeting information and schedules will be updated at toronto.ca/council.
All Provincial Offences Act matters (e.g., traffic tickets and offences under provincial legislation) scheduled until May 29, 2020 will be rescheduled. Parties and witnesses do not need to attend court. Notice of a new court date will be sent to individuals by mail to the address on file with the court
All Provincial Offences Act (POA) matters scheduled from Monday, March 16, 2020 through to and including Friday, May 29, 2020 will be adjourned and rescheduled to a later date. If you have a matter scheduled during this time, are a witness or an interpreter, you do not need to attend court. This applies to all POA courts in Ontario. Notice of a new court date will be sent to individuals by mail to the address on file with the court.
All Provincial Offences courtrooms, public counters, email and call centre services are closed. City of Toronto POA intake services are closed. Urgent intake matters are directed to the Criminal Intake court located at Old City Hall, 60 Queen St. W.
Provincial Offences court applications and payments can be submitted by regular mail. All online services remain available to the public – access to court forms; making a payment and looking up your court case status.
Toronto Local Appeal Body and Administrative Penalty Tribunal public offices are closed at 40 Orchard View Blvd. All in-person hearings are postponed and notice of the new date will be provided by the tribunal. All teleconference hearings will continue as scheduled.
The Toronto Licensing Tribunal office is closed. All in-person hearings are postponed to a future date and notice of the new date will be provided by the tribunal.
All public meetings of Tribunals are cancelled. Notice of cancellation will be provided 24 hours prior to the scheduled start of the meeting.
The City’s Emergency Operations Centre (EOC) is in a Level Three activation in response to COVID-19.
The EOC is charged with planning and executing a City-wide operational response that ensures continuity of critical services as the public health situation in Toronto evolves. The response is led by Fire Chief and General Manager of the Office of Emergency Management Matthew Pegg and Medical Officer of Health Dr. Eileen de Villa. The EOC is staffed by key managers and staff from all City divisions and agencies and is now situated within the Office of Emergency Management.
All special events, filming, and meetings at civic centres, including City Hall and Metro Hall, Old City Hall, City of Toronto Archives, and Memorial Hall will be cancelled.
All events in Nathan Phillips Square, David Pecaut Square, Albert Campbell Square, Mel Lastman Square, and East York Civic Centre Square will be cancelled. The Toronto Sign will remain one colour.
All flag raising ceremonies at civic buildings and issuing of ceremonial documents will be suspended. All study tours will be cancelled.
Learn about event permits.
All study tours will be cancelled and the issuing of ceremonial documents, including proclamations, congratulatory scrolls and letters of greeting
To ensure health and safety, support the continued functioning of Solid Waste Management Services’ operations and allow for physical distancing:
Some Housing Stability Services continue, including:
Access to Housing (Housing Connections) offices at 176 Elm St. are closed. Clients are encouraged to submit applications by fax, online, or by mail. Information on Rent-Geared-to-Income Housing is available at toronto.ca/accesstohousing or by contacting Housing Help Centres.
The City issued direction on March 24 to over 200 social and affordable housing providers responsible for over 33,000 to work with households whose employment-related income is affected due to the current emergency.
The City is working with Toronto Community Housing Corporation (TCHC) to identify vacancies that can be made available immediately to people currently in the shelter system who are considered most vulnerable to COVID-19 and are on the waiting list for housing.
In an effort to protect housing stability, social housing providers have been instructed to discontinue eviction-related processes.
All Toronto Public Library branches are closed. All programs, events and room rentals, as well as mobile library service (Bookmobile and Home Library Service), are cancelled.
The Licence and Permit Issuing Office at the East York Civic Centre is closed. Licensing email accounts are being monitored and staff are responding to email inquiries. Online renewals are encouraged.
Trade Exams, which take place after hours once per month, are cancelled.
Toronto Licensing Tribunal hearings are suspended.
Online pet licensing is available. In-person, by-mail and by-phone pet licensing is suspended.
Banner and temporary signage permitting activities will be suspended.
See building permits and inspections for information on these services.
The issuing and renewal of all business licences is suspended.
The issuing of new event permits will be suspended. All event permits for civic centres and squares, including City Hall and Metro Hall, City of Toronto Archives, Old City Hall, and City parks, community centres, pools, outdoor sports fields, picnic areas, and some arenas will be cancelled.
Permits will be issued in compliance with recommendations made by municipal and provincial governments regarding the number of people who may assemble together. Municipal closures will be respected, and permits granted for locations that have subsequently closed are now cancelled. Permit requests may still be submitted through FilmPal, and office staff are available remotely to provide information and guidance on preparation and production matters.
Intake of Freedom of Information requests is suspended at this time. There will be delays in processing existing requests.
The issuance of letters of endorsement for special occasion permits and temporary license extensions is suspended.
The issuing of Municipal Clearance Letters from Toronto Building, Toronto Fire Services and Toronto Public Health for permanent liquor sales licences will be suspended.
Learn about serving and selling alcohol in the City of Toronto and liquor sales licenses.
Gaming Services at City Hall is closed and lottery licensing services are suspended. The email account email@example.com is being monitored and staff is responding to email inquiries.
The issuance of marriage licenses is currently suspended. The service may resume on an emergency basis.
In-person on-street and off-street permit parking issuance will be suspended. Online parking permit applications (temporary on-street only) will be accepted.
The issuing of new photography permits will be suspended. All formal photography permits for City parks, civic centres, including City Hall and Metro Hall, City of Toronto Archives, and Old City Hall have been cancelled.
Only emergency right of way construction permits and permits connected to large-scale public infrastructure projects will be issued or reviewed.
All trade licensing activities are suspended.
The issuing and renewal of all taxi and other driver and vehicle-for-hire licences is suspended.
All City-operated museums, galleries and art and cultural centres will be closed with no programming taking place. Camps and activities at City-operated museums, galleries and art and cultural centres will be cancelled.
All event permits for City-operated museums and galleries will be cancelled.
The St. Lawrence Market is open as a public food market. Enhanced disinfecting and cleaning is taking place and all seating has been removed. All tourism activities are cancelled.
South Market (main Market at 91-95 Front St. E.):
Tuesdays to Thursdays: 10 a.m. to 4 p.m.
Fridays: 10 a.m. to 4 p.m.
Saturdays: 7 a.m. to 3 p.m.
Saturday Farmers Market: Saturdays from 7 a.m. to 3 p.m.
Sunday Antique Market: closed
The Market is conducting screenings of all visitors, including customers, staff and delivery personnel, at entrances. Screenings are intended to protect the wellbeing of everyone in the Market.
To encourage physical distancing, the Market will be limiting the number of entrances into and customers inside the building. Customers are encouraged to keep physical distance from each other, merchants and staff.
Given the changing needs of our city, particularly for those who are now working from home, caring for others, or trying to ensure the flow of goods and services, the Toronto Police has made adjustments to parking enforcement. Until further notice, parking enforcement has been suspended for the following offenses:
The above parking offences may be enforced in exceptional circumstances where a significant traffic safety, and/or of community concern exists. Parking Enforcement Officers will continue to have discretion to use enforcement tools as necessary to ensure the safe and orderly movement of vehicles in the city.
All other parking offences will continue to be enforced. This includes no stopping, no standing and no parking offences, rush hour routes and also pay and display/metered areas where payment is required. This is to ensure an adequate level of street parking, traffic flow, and maintain traffic and pedestrian safety.
Learn about Toronto Police Services.
Parking violation operations, including issuing tickets, payment processing, and the electronic dispute process, will continue.
Parking violation payments must be paid by the deadline noted on the ticket. In-person payment at civic centre Inquiry & Payment Counters is suspended. Payments can be made online or via mail.
All in-person Administrative Penalties Offices are closed. Parking violations can be disputed online.
The APS Inquiry line 416-397-4APS(4277) and firstname.lastname@example.org are not being monitored.
Inquiries regarding plate denial matters should be sent to email@example.com
Learn how to get a temporary on-street parking permit.
Park and ravine green spaces remain accessible, but all amenities within City parks are closed. If you are visiting a park space, please practice physical distancing. Dogs can be taken into park spaces on a leash.
Closed City park amenities include:
Emergency tree maintenance, inspection and removal continues. This work is prioritized based on safety hazards and assisting Toronto Hydro.
Ferry service to Ward’s Island is for Island residents only. Toronto Island Park is not accessible.
Please call 311 if you have questions.
Emergency calls (involving an immediate threat to life or property) are being responded to. Non-emergency incidents can be reported to 416-808-2222 or using the online reporting system.
Please be extra vigilant when it comes to those trying to sell or provide products or services associated to COVID-19. If you believe that you have been approached or contacted by someone who is misrepresenting themselves in an effort sell goods or services report it to police online.
All Toronto Police Service facilities, including Headquarters, are closed to the public. This means:
All meetings and events organized by the Toronto Police Service are cancelled.
All City of Toronto public consultations, including those hosted by City Planning, are cancelled.
In-person and operator-assisted customer service for recreation programs and permits will be suspended.
All City- and community-operated programs, including:
Ferry service to Ward’s Island is for Island residents only (Toronto Island Park is not accessible).
All event permits for City community centres, pools, outdoor sports fields, picnic areas, outdoor rinks and arenas are cancelled.
Some community centres funded by the City of Toronto are run by volunteer Boards or Committees of Management, which employ their own staff.
The following arenas are closed:
Winter maintenance and emergency road, bridges, bikeway and sidewalk repairs and maintenance will continue.
Routine operations including street cleaning, event support, and non-essential repairs and maintenance to expressways, roads, sidewalks and bridges has been deferred.
Non-emergency (contracted) road and sidewalk repairs will be suspended.
All City-operated long-term care homes continue to provide 24-hour care and service.
All non-essential visits to long-term care homes have been suspended until further notice.
Additional precautions have been taken in long-term care homes, including:
The Adult Day Programs at Bendale Acres, Cummer Lodge and Kipling Acres are suspended until further notice.
Homemakers and Nurses Services (HMNS) program is suspended until further notice. Case by case review will ensure safety of clients living in the community.
Supportive Housing program offering only essential services (assistance with personal care, medication reminders, and safety checks) to clients.
All City-operated shelters, respites and 24-hour women’s drop-ins remain open and support activities continue. Streets to Homes outreach is ongoing.
Read more about the City’s precautions in emergency shelters, respites, and drop-ins in the March 17 news release.
The City has opened new programs with at least 350 extra spaces. This is not to create additional capacity but for more physical distancing for clients from shelters, 24-respites and 24-hour drop-ins. There are an additional ten facilities identified and ready to be activated as they are needed.
The City has opened a program for people requiring self-isolation due to travel. A program for people who are waiting for test results. The City is working with the provincial partners on a program for people who are COVID-19 positive.
In addition to the enhanced Infection, Prevention & Control (IPAC) and cleaning measures in City-owned facilities, Toronto Public Health (TPH) and Support & Housing Administration (SSHA) have provided sector partners that operate shelters, respites and drop-ins with interim guidelines to respond to COVID-19.
Community partners are asked to:
SSHA is providing additional funding to support increased cleaning and purchase of supplies in shelters, 24-hour respite centres, and drop-ins.
Telephone intake services by the Streets to Homes Assessment and Referral Centre (SHARC) continue. To access an emergency shelter Central Intake at 416-338-4766, 1-877-338-3398. In-person intake is suspended.
Central Intake asks screening questions of people calling for shelter access. Callers are being asked to provide details on their current health and recent travel history.
Shelter referral for individuals arriving from outside of Canada will occur once individuals pass the 14-day isolation period and exhibit no symptoms.
Out of the Cold programs typically wind-down for the season in late-March and early April. This year, Dixon Hall continues to operate an Out of the Cold location at 188 Carlton St. The location has 45 beds for the rest of the Out of the Cold season. If required, the City will activate Metro Hall during an Extreme Cold Weather Alert.
The Street Needs Assessment has been postponed.
The Toronto Archives will be closed to the public with no access to the Research Hall.
Public education programs and school and community group tours will be cancelled.
Film shoots, meeting room bookings and events at the Toronto Archives will be cancelled.
Online access to digital materials continues
Toronto Community Housing is working closely with Toronto Public Health to monitor impacts of the novel coronavirus COVID-19 on tenants.
Get the latest updates on any changes to Toronto Community Housing services, measures for physical distancing and recommendations for self-isolation in Toronto Community Housing buildings, information on what Toronto Community Housing Corporation is doing to support tenants’ safety and wellness, and actions being taken to help stop the spread during of COVID-19.
Toronto Community Housing Corporation offices are open, but closed to walk-in visits until further notice. Staff will meet with tenants by appointment.
Community rooms, recreation rooms and amenity spaces are closed to social gatherings.
Laundry rooms remain open and will be cleaned several times a day.
Emergency repairs will continue, but all other requests will be completed at a later date.
In-suite capital work is suspended until further notice, except for repairs to fire life safety equipment and window air conditioner exchanges. Vendors doing this work will wear personal protective equipment for your protection.
All 2020 Tenant Election activities and all public meetings are suspended.
Critical Toronto Public Health services will continue, including infectious disease monitoring and leading the City’s COVID-19 response.
The following health services will be suspended:
There is no impact to TTC services, including Wheel-Trans.
Since January, the TTC has been performing significant additional cleaning and disinfection of all public places with a focus on touch and grab points, such as buttons, railings, handles and straps.
Every station, bus, streetcar, Wheel-Trans vehicle and train are receiving extra attention. In addition, the 900 Airport Express at Kipling is being wiped after every trip.
TTC Wheel-Trans will only be transporting Toronto Community Housing and City shelter clients to assessment and isolation centres. Protocols are in place to facilitate this which do not take place through the regular reservation line.
The public and local social work organizations are responsible for providing their own transportation to COVID-19 assessment centre, please do not call Wheel-Trans.
Wheel-Trans clients should continue to use the normal reservation procedures for their transportation needs.
It is critical that the TTC Wheel-Trans Reservation Line remain open for clients to ensure they can access, in many cases, what is their only transportation option.
Critical Toronto Water operations will continue and include:
Toronto Water is an essential service for Toronto’s residents and businesses. Toronto’s drinking water is safe to use and drink directly from the tap. It is continuously tested, monitored and analyzed to ensure it meets the strict standards of Toronto Public Health, the Province of Ontario and Government of Canada.
All emergency repairs and response will continue including emergency watermain break repairs. Critical construction projects related to water and wastewater treatment facilities will continue. Regular and preventative maintenance activities are suspended.
Customer service and public education activities, including processing of applications for Toronto Water subsidies and programs, are suspended
Marriage Licensing services are currently suspended. The issuance of marriage licences may resume on an emergency basis.
Registry services counters at the City Clerk’s Office at City Hall and the North York, Etobicoke and Scarborough Civic Centres are closed.
The wedding chambers at City Hall, North York, Scarborough and York Civic Centre are closed and all existing permits are cancelled. New bookings are temporarily suspended.
Event permits for City facilities, including civic centres, recreation facilities, and parks are cancelled.
The Toronto Zoo, High Park Zoo and Riverdale Farm are closed. Staff are onsite and animals continue to be cared for. All programming and public education activities are cancelled.
Service updates will be posted on this page and communicated from the City’s Twitter account (@cityoftoronto).
Any outstanding questions about service delivery and program impacts should be directed to 311. 311 will be available 24/7 by phone only:
Those contacting 311 should expect longer wait times.