The City of Toronto is asking for your help to test the COVID-19 Chatbot, a new communications tool to help provide information to Toronto residents and businesses in response to impacts they are currently experiencing. The chatbot is a companion to the information that is currently being provided on the COVID-19 web pages on toronto.ca.
The COVID-19 Chatbot uses artificial intelligence to simulate a conversation through text chats. In this way, residents and businesses can request information and resources and receive responses in real-time.
At this time, the chatbot is still learning and we are continually updating it with new questions and answers provided by City divisions. In this phase, testing is being limited to certain external business partners, not individual citizens. To avoid any privacy issues, please do not share this link with others.
To participate in the testing phase of the chatbot we are asking that you:
The information you provide will be used to make improvements to the chatbot before it is released to the public.
Send your completed spreadsheet to Shirley.Mendonza@toronto.ca by Sunday, April 19 at 5 p.m.