Last updated: January 17, 2021 at 12:46 p.m.
A Province-wide declaration of emergency is in effect. Stay home except for essential reasons. Updates to this page are ongoing. Please check back often for the latest information.
The City remains prepared to respond to emergencies. Emergency response by Toronto Police, Fire Services, and Paramedic Services is not impacted.
The Accounts Payable Customer Service Desk is closed.
Get information on how to submit an invoice to the City for the payment of goods and services.
Accounts Payable continues to process invoices for payment from remote workplaces during the pandemic. Submit your complete invoice to email@example.com for payment processing. Paper invoices are not accepted and will be confidentially shredded when regular business resumes.
Animal Services Shelters are open to the public by appointment only for emergencies, adoption, pet redemption and fostering. Please call the shelters during the hours of 10:30 a.m. – 6:30 p.m. to make an appointment:
Spay-neuter services at our stationary clinics continue on a limited capacity following curbside protocols in place to keep everyone safe. These services are by appointment only.
Mail, telephone and online pet licensing continues.
Animal related bylaw enforcement is continuing between the hours of 8:30 a.m. and 6:30 p.m.
Emergency Services is continuing between 6 a.m. – 1 a.m., 7 days a week and includes:
Trap-neuter-return program for feral cats has resumed on a limited basis and with new rules in place in response to COVID-19.
The following programs are suspended:
Get advice and assistance if you are experiencing hardship and struggling to care and provide necessities for your pets due to COVID-19.
Toronto Building is continuing to provide all services; however, as a result of the provincial government’s current emergency regulation certain Toronto Building services, such as inspections, are limited to activities designated as essential construction.
Toronto Building is also delivering services differently to ensure the health and safety of residents and employees.
Staff continue to be available via phone and email. Contact information for Toronto Building is available in the online staff directory (email format: firstname.lastname@example.org).
Toronto Building is providing inspection services for construction activities designated as essential in the provincial government’s updated emergency regulation, as all other construction activities are required to stop.
Inspection requests should be booked online through the Request a Building Inspection web page.
Requests for property information may be submitted by email to: email@example.com. Please state “Property Information Report or Compliance letters” in the subject line.
Learn about the enforcement of COVID-19 orders and bylaws.
Emergency bylaw enforcement is done in response to emergency orders and unsafe conditions, including:
The following non-emergency bylaw enforcement are continuing. This includes service requests related to:
To make a bylaw complaint, call 3-1-1.
Exemption permits are being processed and Property Standards Committee and Rooming House Licensing hearings are being held.
Investigation of non-emergency in-suite complaints is suspended.
The Province of Ontario passed Ontario Regulation 130/20 under the City of Toronto Act, 2006 that limits the City’s ability to prohibit and regulate certain types of noise. Under the Province’s regulation, noise made in connection with construction projects and services associated with the healthcare sector, including new facilities, expansions, renovations and conversion of spaces that could be repurposed for health care space is permitted 24 hours a day, seven days a week. Noise made in connection with any other construction activity is permitted between the hours of 6 a.m. and 10 p.m., seven days a week. The Provincial Regulation is in effect until October 7, 2021.
Emergency child care for school-age children of essential workers is available during remote learning weeks, January 4 to February 9, 2021.
Note, child care programs not operated by the City will contact families as they resume child care services.
EarlyON Child and Family Centres in Toronto are delivering virtual services only.
Overall, planned construction is making repairs to Toronto’s major and local roads, sidewalks and cycling infrastructure, improving public transit infrastructure, replacing and rehabilitating watermains and sewers, and building and improving major water infrastructure that will help improve Toronto’s waterways and stormwater systems.
City of Toronto contractors must continue to abide by the Occupational Health and Safety Act and adhere to guidelines issued by public health authorities and the Ministry of Labour, Training & Skills Development to help stop the spread of COVID-19 and ensure the safest possible environment for construction workers.
All City Planning services have resumed, however they are being delivered differently to ensure the health and safety of residents and employees. Service may be online-only or via staff who are teleworking, but there is limited or no impact to delivery.
Staff contact information is available in the online staff directory as well as the map of area City Planning staff and Heritage Planning Staff . Email is preferred (email format: firstname.lastname@example.org).
All City buildings, including City Hall, Metro Hall and all civic centres are closed to public.
As all City buildings remain closed to the public, all events, meetings and displays at the following locations are cancelled through March 31:
Payment and Inquiry counters for property tax, utilities and parking tickets are closed.
Property tax and utility bills can still be paid via online banking, in-person at your financial institution, or by mailing a cheque using the reply envelope enclosed with your bill.
Parking tickets can be paid by credit card online, or by mailing a cheque to the address on the back of your parking violation.
The meeting cycle has resumed and meeting schedules are posted at toronto.ca/council.
If you received a ticket on or after March 1, 2020, you have until February 26, 2021 to exercise one of the options on the back of your ticket. If you do not respond by February 26, 2021, you may be deemed not to dispute the charge and the court may enter a conviction for the offence. You do not have to attend in person to request a trial. Request can be made by email or mail by completing a Notice of Intention to Appear (NIA) form and sending the NIA form to email@example.com or by mail to the court address on the back of your ticket. If your fine was due and payable on or after March 16, 2020, you have until February 26, 2021 to pay your fine.
No in-person Provincial Offences Act proceedings will be conducted before January 25, 2021. All Provincial Offences courtrooms in Toronto are currently closed. The Ontario Court of Justice is hearing non-trial matters remotely by audio conference and continues to prepare for the resumption of trials.
The Chief Justice of Ontario will direct courts to reopen, and the Tribunals will direct the reopening of in-person hearings.
All online services remain available to the public, including access to court forms; making a payment; looking up your court case status; and requesting an early resolution meeting with the prosecutor.
Email inquiries can be directed to POACourt@toronto.ca
Our Customer Service Call Centre is also available at 416-338-7320 (Monday through Friday, 8:30 a.m. to 4:30 p.m.)
Provincial Offences court motions and payments can be submitted by regular mail to the court location listed on your notice.
City of Toronto Provincial Offences Act intake services are open for electronic written hearings for matters submitted electronically or by mail only.
If you are unable to go to a court location in person and unable to use an online channel, contact the accessibility coordinator at firstname.lastname@example.org
The Ministry of Transportation has created a free online platform to confirm whether your Ontario driver’s licence is valid. Access the service.
Court Services public counters at 1530 Markham Rd., 2700 Eglinton Ave. W. and 60 Queen St. W. are open by appointment only. To book an appointment, please send an email to POACourt@toronto.ca and include the word “Appointment” in the subject line of your email. Appointments will be booked one to two weeks in advance of receiving your email. Appointments may also be booked by telephone at 416-338-7320.
Prior to booking an appointment, consider online services such as payments and filing your request or filing your court application by email.
Where possible, consider using online or email channels.
All early resolution meetings are held by telephone, regardless of a person’s distance from the courthouse. Persons who received a ticket on or after March 1, 2020 can request an early resolution meeting online via the Court Case Look Up system or by selecting the early resolution meeting option on their ticket and mailing it to the court address on the back of the ticket. The City of Toronto will send notices of early resolution meetings by mail or email to the address on file with the court.
If you cannot find your case, it is likely because the enforcement officer has not yet filed your ticket with the court. Please try again later. Alternatively, you may check the box on your ticket next to the early resolution option and mail the ticket to the address on the back of your ticket.
If you had received an early resolution meeting notice for a meeting date on or after March 16, 2020, your meeting will now be held via telephone and you will be notified of the new date and time of your meeting via email or regular mail at the address on file with the court.
If you would like to request an in-person early resolution meeting, please contact us at POACourt@toronto.ca. In-person early resolution meetings will resume at a future date.
The Ontario Provincial Offences Act courts are hearing non-trial proceedings, including guilty pleas, withdrawals, judgment delivery, first appearances, and adjournments remotely by audio conferencing (telephone).
If you have a matter that will be proceeding by audio conferencing (telephone), you or your representative will receive notice of your hearing date from the court office. Please ensure your contact information is up to date with the court office where your matter is being heard. See the Change of Address section, below.
The Ontario Court of Justice has introduced new measures to ensure that members of the public and the media continue to have appropriate access to court proceedings.
Provincial Offences Act Non-trial matters in the City of Toronto are accessible via audio conference participation. See details below:
|Court Location||Court Room||Webex Phone Number||Access Code|
|60 Queen Street. W.||B||416-915-6530||133 977 4556|
|60 Queen Street. W.||D||416-915-6530||133 487 0001|
|60 Queen Street. W.||C||416-915-6530||133 371 5911|
|60 Queen Street. W.||E||416-915-6530||133 939 9908|
|60 Queen Street. W.||R||416-915-6530||133 010 3505|
|2700 Eglinton Ave. W.||W3||416-915-6530||133 573 8096|
|2700 Eglinton Ave. W.||W5||416-915-6530||133 342 6600|
|2700 Eglinton Ave. W.||W6||416-915-6530||133 171 8627|
|2700 Eglinton Ave. W.||W7||416-915-6530||133 689 3356|
|2700 Eglinton Ave. W.||W8||416-915-6530||133 231 3226|
|1530 Markham Rd.||E1||416-915-6530||133 259 3323|
|1530 Markham Rd.||E2||416-915-6530||133 697 2971|
|1530 Markham Rd.||E3||416-915-6530||133 451 6701|
|1530 Markham Rd||E4||416-915-6530||133 216 7712|
|1530 Markham Rd.||E8||416-915-6530||133 875 1414|
|1530 Markham Rd.||E10||416-915-6530||133 049 4373|
If you are calling from outside of the Toronto area, use these WebEx global access numbers with the access code for the corresponding courtroom, as listed above.
If you are a defendant and want to confirm the courtroom you are scheduled to attend, please check the status of your offence by visiting the City of Toronto, Court Case Look Up.
The Court’s Protocol Regarding the Use of Electronic Communication Devices in Court Proceedings remains in effect. Also learn about Public and Media Access to Ontario Court of Justice Proceedings during COVID-19.
Anyone who wishes to dispute a ticket and request a trial can now apply by email or by mail. Please complete the Notice of Intention to Appear form and email it to POACourt@toronto.ca or mail it to the address on the back of the ticket. This change applies to tickets issued on or after March 1, 2020. The information on the ticket that requires a person to attend a court office in person to file a trial request may be disregarded.
If you requested a trial before March 18, 2020, we will send you a notice of a court date by mail, to the address on file with the court.
Anyone who was previously convicted without a hearing and wishes to apply to have the conviction reopened by the court can send their application by email or mail. The required forms are available online. The completed forms can be emailed to POACourt@toronto.ca or mailed to the address indicated on the back of their ticket.
Anyone who wishes to apply for an extension of time to pay a Provincial Offences fine can now apply by email or by mail. The required forms are available online. Completed forms can be emailed to POACourt@toronto.ca or mailed to the address indicated on the back of their ticket.
Remote judicial pre-trial hearings began on June 10, 2020. If you have a judicial pre-trial postponed or ordered in Court, you will be notified of the date your judicial pre-trial will be proceeding.
If you were summoned or scheduled to appear in court for a provincial offence on or after March 16, 2020 and before January 25, 2021, you do not need to attend, as the matter will be rescheduled. You will be notified of the new date by mail at the address on file with the court.
If your address has changed, please email us at email@example.com with your name, case number, and new address information and we will update our system. Alternatively, you can download the Change of Address form and mail the completed form to the court office indicated on your ticket or the court office where your hearing was held.
Ordering a new transcript for Toronto Provincial Offences Act cases is available. For further Province of Ontario information about changes to Provincial Offences Act matters, please visit the Ontario Court of Justice.
Toronto Local Appeal Body, Administrative Penalty Tribunal and Toronto Licencing Tribunal hearings will be conducted remotely by audio or video conference. If your matter is eligible for an electronic hearing, tribunal staff will contact you by email with information on next steps.
If you would like to proceed with an electronic hearing and have not yet received an email from tribunal staff, please contact the Tribunal by email or phone for more information:
All filing due dates remain suspended, including all timelines established by Toronto Local Appeal Body Rules, Notices and procedural orders. If your appeal involved a direction that prescribes timelines related to filings, the exchange of witness statements, meeting of experts, or similar directions, these timelines are suspended until further notice.
Toronto Court Services welcomes inquiries by email at POACourt@toronto.ca or via our Customer Service Call Centre at 416-338-7320 (Monday through Friday, 8:30 a.m. to 4:30 p.m.).
Elections offices at City Hall and 89 Northline Rd. remain closed until further notice, with the exception of requirements under the Municipal Elections Act, 1996 for candidates, third party advertisers and the certification of Voting Proxy Appointments. These services will be provided at 89 Northline Rd.
Election Services is adhering to health protocols.
The City’s Emergency Operations Centre (EOC) is in a Level Three activation in response to COVID-19.
The EOC is charged with planning and executing a City-wide operational response that ensures continuity of critical services as the public health situation in Toronto evolves. The response is led by Fire Chief and General Manager of the Office of Emergency Management Matthew Pegg and Medical Officer of Health Dr. Eileen de Villa. The EOC is staffed by key managers and staff from all City divisions and agencies and is now situated within the Office of Emergency Management.
Emergency calls (involving an immediate threat to life or property) are being responded to. Non-emergency incidents can be reported to 416-808-2222 or using the online reporting system.
The Toronto Police Service continues to proactively enforce traffic laws in high-collision areas. Officers from the Toronto Police Service’s Vision Zero Enforcement Team are rotating in daily shifts across the city and patrolling for motorists who are speeding or stunt driving. All red light cameras in the city are active and tickets are being issued to motorists who disobey traffic signals.
Please be extra vigilant when it comes to those trying to sell or provide products or services associated to COVID-19. If you believe that you have been approached or contacted by someone who is misrepresenting themselves in an effort sell goods or services report it to police online.
City Hall Live Spotlight livestreamed concert series, part of ShowLoveTO, is postponed due to provincial restrictions to stop the spread of COVID-19. The rescheduled start of the series will be posted when available.
The City of Toronto has extended the cancellation of City-led and City-permitted outdoor major events through March 31, 2021 and all outdoor special event permits during this time period are cancelled. This includes festivals and other large gatherings held at outdoor sites managed by the City or other public locations, such as roads, parks and Civic Squares.
The City is committed to working with event organizers to mitigate the impacts of these cancellations and to determine potential future dates once it is safe to do so.
No new permits will be issued until there is further direction on mass gatherings from Toronto’s Medical Officer of Health.
Event organizers are encouraged to contact the relevant permitting bodies at the City or Toronto Police Service officers/liaisons they have been working with. Alternatively, event organizers can contact the City at cultureTO@toronto.ca
Flag raisings will continue on the City Hall courtesy flag pole without a ceremony. Flag raising ceremonies at other civic buildings are suspended.
Letters of greeting for virtual events, celebratory scrolls and proclamations are being issued.
The Towers at Toronto City Hall continue to shine in blue tonight and every night in support of our frontline healthcare and essential workers who continue to lead the fight against COVID-19. Visit Lighting of City Hall Towers to make a lighting request.
All study tours are suspended.
You can make Freedom of Information request by mail or online submission. In-person meetings are suspended.
Get the latest information about Drop-Off Depots.
Due to COVID-19, not all organizations are accepting donations of clothing and other items at this time. Please check with organizations before dropping off items and do not dump items outside of donation bins or put clothing in the Blue Bin recycling.
Learn how to safely make donations.
The City has developed a three tier approach to strengthening prevention against COVID-19 in the emergency shelter system. These tiers are prevention, mitigation, and recovery.
The City has rapidly implemented this plan, mobilizing response on an urgent basis, to be as prepared and stay one step ahead of a very rapidly evolving situation. The City is taking these steps because we know that many people experiencing homelessness have underlying chronic medical conditions that increase their risk from COVID-19 and this is a particularly vulnerable population.
For more information on the City’s COVID-19 response, please review the following:
In June, the City of Toronto and the United Way Greater Toronto launched a new task force of key homelessness sector stakeholders to identify the actions needed over the next 6-12 months to ensure the shelter system is prepared to respond to a resurgence of COVID-19 and begin planning for recovery.
Stakeholders included community providers, Indigenous communities, heath sector and regional municipal partners, and the public.
Stakeholders discussed the actions needed in the next phase of the COVID-19 response in Toronto’s shelter system. Discussions were organized around three key themes
The Task Force Report helped to inform the City’s Interim Shelter Recovery and Infrastructure Implementation Plan.
In response to the COVID-19 pandemic, the City has implemented a number of measures to protect people in the shelter system. This includes:
City-administered shelters, 24-hour respite sites and 24-hour women’s drop-ins are open and services continue to be available for people experiencing homelessness. The following programs and locations have been added:
Updated information on program occupancy is posted weekly.
Streets to Homes outreach workers continue to proactively connect with people staying outdoors to provide support and appropriate referrals. Staff are focused on the safety of those in encampments living outdoors.
On April 29, the City’s shelter division’s Streets to Homes outreach team with other divisions and community partners started moving clients who sleep outdoors into up 125 furnished, interim housing units.
People seeking emergency shelter are asked to call Central Intake:
In-person intake is suspended.
Callers are asked to provide details on their current health and recent travel history in order to match them with the appropriate and safest available location.
Learn more about social and financial supports that are available, as well as about sanitation and washroom services that have showers, washrooms, and drinking water, for individuals experiencing homelessness.
The Access to Housing office is closed for in-person visits.
Torontonians can submit Rent-Geared-to-Income Subsidy applications by fax, online or by mail. They can also contact a Housing Help Centre for support. Please contact Housing Help Centres to confirm hours and in-person services available as organizations may have changed how they are providing services.
The Canada-Ontario Housing Benefit is a new funding program providing eligible households with a Portable Housing Benefit to help with rental costs. The City of Toronto and Community Partners will contact eligible applicants about the availability of benefits.
Learn more about housing support for tenants.
On March 24, the City issued direction to more than 200 social and affordable housing providers to work with households whose income is affected due to COVID-19 and discontinue eviction-related processes.
The City is working with the Toronto Community Housing Corporation (TCHC) on the Rapid Housing Access Initiative to identify vacancies that can be made available immediately to people currently in the shelter system. These TCHC units will be prioritized to those vulnerable to COVID-19, particularly seniors, who are living in the emergency shelter system and referrals will be made through the Coordinated Access System.
Get the latest updates on any changes to TCHC services, measures for physical distancing and recommendations for self-isolation in TCHC buildings, information on what TCHC is doing to support tenants’ safety and wellness, and actions being taken to help stop the spread during of COVID-19.
You can use a variety of online services from home – from ebooks, eaudiobooks, movies and music, to online programs and learning tools. If you don’t have a library card, you can sign up for a Digital Access Card to get immediate access to TPL’s digital resources and services.
Open branches have regular operational hours but are closed on Sundays.
Bookmobile service and Home Library Service are available with limited contactless service.
More information about library services is available on the Toronto Public Library website.
The Licence & Permit Issuing Office at the East York Civic Centre is closed.
Businesses requiring licences and/or permits from the City of Toronto can apply via a Business Licences & Permits Online Application.
The City is issuing Licence Renewal Notices to existing licensed businesses. Business licences will be cancelled for non-payment after 90 days. Existing licensees can renew their licences by mail or by email to firstname.lastname@example.org and complete payment online.
The Toronto Licensing Tribunal is conducting e-hearings to deal with business licensing matters.
Mail, telephone and online pet licensing continues.
All indoor recreation facilities, including indoor courts, pools and rinks are closed. City staff are reaching out to impacted permit holders to advise of cancelled permits.
Outdoor sports field bookings have concluded for the 2020 season.
Banner and temporary signage permitting activities are suspended.
See building permits and inspections for information on these services.
The City’s community gardens and allotment gardens are closed for the season.
No new permits will be issued until there is further direction on mass gatherings from Toronto’s Medical Officer of Health. Read more information about events.
Permits for farmers markets are being issued with guidelines recommended by Toronto Public Health. Please check with your local farmer’s market organizers to learn more about their fall and winter operations.
Permits will be issued in compliance with health and safety guidelines. Municipal closures will be respected, and permits granted for locations that have subsequently closed are now cancelled. Permit requests may still be submitted through FilmPal, and office staff are available remotely to provide information and guidance on preparation and production matters.
The City is processing liquor licences.
Application for a lottery licence or permit, event-specific report forms and eligibility documents for new licences and renewals are currently accepted by email or mail only. Learn more about how to apply for a lottery licence.
Learn about the issuance of marriage licences and changes to weddings.
Learn about on-street residential parking permits, including renewal periods.
Temporary visitor parking permit applications are being accepted online.
Picnic permits are now suspended for the season.
The issuing of some formal photography permits is suspended.
Photography permits are being issued for City parks but are not being issued for:
Permits are being issued for community rooms in recreation facilities for a limited number of meetings. No permits will be issued for meetings in community recreation facilities.
Only emergency right of way construction permits and permits connected to large-scale public infrastructure projects will be issued or reviewed.
As per Provincial regulations, reservations made before November 22 will be honoured regardless of when the rental occurs. No new reservations can be made after November 22, except for individuals in need of housing.
In Toronto, all short-term rentals must comply with the Licensing and Registration of Short-Term Rentals By-law. Short-term rental operators (people renting their homes or rooms for a period of less than 28 consecutive days) must register with the City in order to operate in Toronto. To continue short-term renting, current operators must be registered by December 31, 2020. Learn about the rules for short-term rentals and register online.
All trade licensing activities are suspended.
Applications continue to be reviewed and the City is processing permits, exception requests and payments. Contact your district office by email to make payment arrangements. Applications and exception requests can also be submitted by mail.
Businesses requiring vehicle-for-hire licences from the City of Toronto can apply via a Business Licences & Permits Online Application.
The City is issuing Licence Renewal Notices to existing licensed businesses. Existing licensees can renew their licences by mail or by email to email@example.com and complete payment online.
For online vehicle registration email firstname.lastname@example.org
The Museum Shop Online is open for curbside pick-up and delivery.
All HistoricTO tours are suspended. City museums and the Market Gallery are closed.
All pre-registered programs at Cedar Ridge Creative Centre are cancelled. Virtual programs at Assembly Hall continue.
Farmers markets remain open for curbside pickup.
Farmers Markets in Toronto Parks
Additional market opening dates will be determined by the capacity of organizers to comply with Farmers & Fresh Food Markets Reopening information and the required permitting process. The City will prioritize areas of the city that face food insecurity.
Organizers are encouraged to contact their relevant City permitting bodies. Based on individual market site restrictions, City permitting divisions may have additional recommendations and heightened requirements where appropriate.
View a list of farmers markets. Check with individual markets for exact opening dates and protocols.
The St. Lawrence Market South (main) Market building at 91-95 Front Street East and Saturday Farmers Market remain open.
Customers are reminded to keep physical distance and wear their mask in all areas of the St. Lawrence Market Complex including while outside in lineups.
The Market is a public food market that includes essential food retail and restaurants open for take-out and delivery only.
Please see the full list of revised hours and closures . Sunday Antique Market is temporarily closed until further notice. Some St. Lawrence Market merchants, farmers and vendors may choose to close or modify their hours.
St. Lawrence Market continues to operate with extensive COVID-19 precautions, including mandatory masks in all areas, enhanced sanitization, entrance and capacity management to ensure customers have space to keep physical distance. Dining is not permitted inside or in outdoor spaces of the St. Lawrence Market Complex.
When shopping at the Market follow these guidelines to do so safely.
The Market will make best efforts to have a list of stores or stalls with the following types of shopping options:
For more information, visit the St. Lawrence Market website.
Toronto Police Service is enforcing most parking regulations, including:
Toronto Police Service will continue to use discretion while performing enforcement activities.
Parking violation operations, including issuing tickets, payment processing, and the electronic dispute process, continues.
Parking violation payments must be paid by the deadline noted on the ticket. Payments can be made online or via mail. Inquiry & Payment Counters are closed.
Inquiries regarding plate denial matters should be sent to email@example.com
Learn about renewing your on-street residential parking permit or apply for a new one.
Online parking permit applications (temporary on-street only) will be accepted.
The City of Toronto maintains over 1,500 parks and ravines that are safe places for residents to enjoy the outdoors and natural environment during COVID-19. You are encouraged to visit a park, get fresh air and exercise with members of your household only. Toronto has much to offer, and traditional summer activities can be extended year-round.
Please note that alcohol consumption in City parks is still prohibited.
There are three relevant liquor offences under Toronto Municipal Code, Chapter 608, Parks. Each offence carries a $300 fine:
The provincial Liquor Licence Act also carries $100 fines for drinking in public:
The Act also has a $50 fine for being intoxicated in a public place (31(4)).
The Allan Garden and Centennial Park conservatories are closed.
The City’s community gardens and allotment gardens season has ended.
Ferry service is operating at half capacity and on a reduced winter schedule. Find out about the ferry services and purchasing tickets.
Tree maintenance, inspection and removal continues. This work is prioritized based on safety hazards and assisting Toronto Hydro.
Seasonal tree planting continues.
Service counters are closed, however applications continue to be reviewed and the City is processing permits, exception requests and payments. Contact your district office by email to make payment arrangements. Applications and exception requests can also be submitted by mail.
Contact 311 for all other requests and inquiries related to trees.
Please call the customer service phone line at 416-396-7378 or email firstname.lastname@example.org.
View the billing dates for the rest of 2020.
The City is not accepting in-person pre-payment of the Municipal Land Transfer Tax (MLTT).
An Electronic Funds Transfer (EFT) process is now available. Please use these EFT instructions to submit MLTT payment. Once complete, payment is confirmed and sent to email@example.com. The supporting land registration transaction documents should be sent directly to John.Longarini@toronto.ca.
Learn about your utility bill.
Public consultation continues online where appropriate. In-person consultation meetings are cancelled. For details on all consultation activities and how to participate in virtual events, please visit the Public Consultations Calendar.
Most of the City’s 54 outdoor artificial ice rinks opened November 28. The City’s rinks are open daily from 10 a.m. to 10 p.m., weather permitting, into March 2021. Check the status page for information on your local ice rink.
Some community centres funded by the City of Toronto are run by volunteer Boards or Committees of Management, which employ their own staff. Visit the centre’s website to learn about service changes and hours.
Repairs and maintenance on roads, bridges, bikeways and sidewalks continue.
View daily, monthly and annual pothole repairs online.
Routine operations, including event support, have been suspended.
Learn about traffic and parking enforcement.
The Supportive Housing Program has resumed full service.
Homemakers and Nurses Services (HMNS) program has resumed full service.
All City-operated long-term care homes continue to provide 24-hour care and service.
Additional precautions have been taken in long-term care homes, including:
As per Ministry guidelines, visiting is restricted to essential visitors (end of life) and essential caregivers only.
Essential visitors and essential caregivers may visit even if the home is in outbreak.
An essential caregiver is someone who provides essential support for a resident such as feeding and activities of daily living, relational continuity and assistance with decision making, which permits the resident to maintain good health and well-being.
All essential caregivers, up to two per resident, must be registered with the Long-Term Care home. In addition they will:
The Adult Day Programs at Bendale Acres, Cummer Lodge and Kipling Acres are suspended.
The Toronto Archives are currently closed to the public with no access to the Research Hall.
Critical Toronto Public Health (TPH) services continue, including infectious disease monitoring and leading the City’s COVID-19 response.
The following health services will be suspended:
Critical Toronto Water operations continue and include:
Toronto Water is an essential service for Toronto’s residents and businesses. Toronto’s drinking water is safe to use and drink directly from the tap. It is continuously tested, monitored and analyzed to ensure it meets the strict standards of Toronto Public Health, the Province of Ontario and Government of Canada.
All emergency repairs and response continue, including emergency watermain break repairs. Critical construction projects related to water and wastewater infrastructure will continue. Some customer service and public education activities, including the HTO To Go Water Trailer, are suspended until further notice.
For information about construction being done in your Ward, visit Ward Profiles, select your Ward from the map or list, then expand the Construction Notices accordion on your Ward page.
TTC services continue to be available with some operating changes.
Customer and employee safety are of paramount importance. Learn about mandatory masks and face coverings, changes to boarding, payments, extra buses on key routes and cleaning practices by visiting the TTC’s website.
Wheel-Trans customers are asked to only book essential trips at this time. Customers booking a trip to a hospital or COVID-19 assessment centre must call the Wheel-Trans Reservations Line at 416-393-4222 as these trips cannot be booked online.
Non-Wheel-Trans customers and local social work organizations are responsible for providing their own transportation to COVID-19 assessment centres. Please do not call Wheel-Trans. It is critical that the reservations line remain open for customers who may not have any other transportation option.
Wheel-Trans is transporting Toronto Community Housing and City shelter clients to assessment and isolation centres. These trips are not booked through the reservations line.
Learn more about Wheel-trans operations during COVID-19.
Residents and visitors can access winterized washrooms in parks and recreation facilities.
In addition, the City has opened a number of facilities with showers and water for individuals in need of these services.
Read the guidelines for safely using public washrooms during COVID-19.
Couples are advised to review their wedding plans considering reduced attendance limits and closures of event spaces. Marriage licences are only good for 90 days from date of issue and are non-refundable. Only those who need to marry urgently or have firm plans for an upcoming date should seek a licence at this time.
The City is issuing marriage licences by appointment only. Toronto residents who wish to apply for a marriage licence can book an appointment online and must complete their application three days before their appointment. Appointments will take place at the North York Civic Centre.
Registry services counters at the City Clerk’s Office at City Hall and the Etobicoke and Scarborough Civic Centres are closed.
The wedding chambers at North York, Scarborough and York Civic Centre are closed. New bookings are suspended.
Event permits for City facilities, including civic centres, recreation facilities, and parks are cancelled.
The Toronto Zoo is closed to visitors but is offering virtual programming.
High Park Zoo and Riverdale Farm are closed to visitors.