Last updated: June 30, 2020 at 6:37 p.m.

The City’s new Toronto Office of Recovery and Rebuild is asking for your ideas so we all can recover, rebuild and emerge from the pandemic even stronger. Take the survey.

On March 23, Mayor John Tory declared an Emergency in the city of Toronto. The declaration of a municipal emergency is part of the City of Toronto’s ongoing efforts to stop the spread of COVID-19 and will ensure the municipal government can continue to act and respond quickly to the pandemic and any other events that arise in the weeks ahead.

Based on recommendations from Toronto’s Medical Officer of Health, Dr. Eileen de Villa, the City of Toronto has cancelled most City-operated programs and closed a number of City facilities.

The City remains prepared to respond to emergencies. Emergency response by Toronto Police, Fire Services, and Paramedic Services is not impacted.

311 is available 24/7 by telephone, email and Twitter (@311Toronto) for essential service inquiries and service requests.

  • 311 (within city limits)
  • 416-392-2489 (outside of city limits)
  • 416-338-0889 (TTY)

Those calling 311 should expect longer than usual wait times.

 

The Accounts Payable Customer Service Desk is temporarily closed.

For information on how to submit an invoice to the City for the payment of goods and services please visit Doing Business with the City.

Accounts Payable continues to process invoices for payment from remote workplaces during the pandemic. Submit your complete invoice to apinvoice@toronto.ca for payment processing. Paper invoices are not accepted and will be confidentially shredded when regular business resumes.

Animal Services Shelters

Animal Services Shelters are closed to the public and only available by appointment for emergencies, adoption, pet redemption and fostering. Please call the shelters during the hours of 10:30 a.m. – 6:30 p.m. to make an appointment:

  • East Animal Shelter: 416-338-7539
  • North Animal Shelter: 416-338-8723
  • West Animal Shelter: 416-338-6271

Continuing Services

Mail, telephone and online pet licensing continues.

Animal related bylaw enforcement is continuing on-site and remotely between the hours of 7 a.m. and 1 a.m., and includes:

  • responding to calls about sick or injured animals and animals threatening public safety
  • stray dog pickup
  • dog bite investigations (will proceed on-site and remotely)
  • animal noise complaints (will proceed on-site and remotely)
  • cadaver pickup (only if an emergency). Residents are advised to bag cadavers on their property and put in their garbage for collection
    • Large animal cadavers will be dealt with as an emergency service

Trap-neuter-return program for feral cats has resumed on a limited basis and with new rules in place in response to COVID-19.

Suspended Services

The following programs are cancelled:

  • SNYP Truck spay and neuter services and public spay and neuter clinics for pet cats and dogs
  • Chip Truck microchip and rabies vaccine services
  • Education and outreach programs

Dangerous Dog Review Tribunal hearings are suspended.

Help for Pet Owners Experiencing Hardship

Toronto Animal Services is offering advice and assistance to pet owners who are experiencing hardship and struggling to care and provide necessities for their pets due to COVID-19.

Continuing Services

Emergency bylaw enforcement continues for emergency orders and in response to unsafe conditions, including:

  • no heat
  • no vital services (hydro, gas and water)
  • boarding of unsafe vacant properties
  • abandoned appliances creating an unsafe condition
  • hate graffiti and conditions related to property maintenance that pose an immediate threat to health and safety.

Some non-emergency bylaw enforcement has resumed. This includes service requests related to:

  • noise
  • enforcement of bylaws governing sidewalk café and patios
  • long grass and weeds
  • dogs off-leash

To make a bylaw complaint, residents should call 311.

Suspended Services

Non-emergency bylaw enforcement and investigation services have been suspended. This includes service requests related to:

  • fences
  • remedial action or clean-up on private property
  • investigation of zoning bylaw contraventions
  • enforcement of bylaws governing licensed businesses, such as vehicles-for-hire, tow truck, adult entertainment and others
  • littering and dumping of residential and commercial waste
  • illegal postering
  • RentSafeTO building evaluation and audits and investigation of non-emergency in-suite complaints

The processing of exemption permits and Property Standards Committee and Rooming House Licensing hearings are suspended.

Construction Noise

The Province of Ontario has passed Ontario Regulation 130/20 under the City of Toronto Act, 2006 that limits the City’s ability to prohibit and regulate certain types of noise. Under the Province’s Regulation, noise made in connection with construction projects and services associated with the healthcare sector, including new facilities, expansions, renovations and conversion of spaces that could be repurposed for health care space is permitted 24 hours a day, seven days a week. Noise made in connection with any other construction activity is permitted between the hours of 6 a.m. and 10 p.m., seven days a week.  The Provincial Regulation is in effect until October 7, 2021.

CurbTO

CurbTO is reducing sidewalk crowding in front of essential businesses and retail locations throughout Toronto, supporting increased demand for pickup and delivery services.

Review the latest update on Development Review, Permit and Inspection Services including an at-a-glance chart.

All Toronto Building services have resumed, however they are being delivered differently to ensure the health and safety of residents and employees.

Staff continue to be available via phone and email. Contact information is available in the online staff directory (email format: firstname.lastname@toronto.ca).

Permits

  • All permit applications are being accepted, reviewed and issued where complete/possible, including:
  • All permit applications are being accepted electronically.
  • Permit fees, development charges and other permit-related fees are only accepted by:
    • Credit card payments through website and telephone (maximum $20,000)
    • Electronic Fund Transfer: call 416-392-4945

Inspections

All inspection services are being provided

Booking an inspection

  • Inspection requests (not including occupied homes) must be booked online through the Request a Building Inspection web page.
    • Inspection requests through our telephone and email channels will not be accepted.
  • Progress reports prepared by qualified professionals will only be accepted for occupied homes.

Property Information Requests

Requests for property information may be submitted by email to: bldapplications@toronto.ca. Please state “Property Information Report or Compliance letters” in the subject line.

  • Starting June 29, the City began a phased approach to reopening City-operated child care centres (Toronto Early Learning & Child Care Services) with lower capacity and other restrictions. Families will be contacted as services resume.
    • 11 City-operated child care centres will open June 29.
    • Remaining City-operated child care centres will open in phases under current restrictions laid out by the Ministry of Education.
    • For Toronto Home Child Care, families will be contacted as providers resume child care services.
    • Payments and billings for TELCCS families will resume when their child resumes care. Eligible credit balances will be applied to future invoices once billing resumes.
    • Following the direction from the Province, emergency child care for essential and critical workers closed on June 26 to allow for the phased reopening of Toronto Early Learning & Child Care Services centres.
  • As per the Provincial announcement on June 9, child care operators were advised that centres could reopen as of June 12, with restrictions and approval from the Ministry of Education. Agencies will contact families as they resume child care services.
  • All Children’s Services district offices remain closed. Fee subsidy clients are redirected to the online My Child Care Account. Families will be contacted as child care centres begin to reopen.
  • All EarlyON Child and Family Centres in Toronto remain closed by order of the Ministry of Education. Some centres are providing virtual services. Please check with local centres for details.

Essential Service

As indicated on the list of essential workplaces issued by the Province of Ontario, City-led infrastructure construction has been deemed essential and will proceed. This construction will ensure the City’s infrastructure and facilities remain safe, in a state of good repair and able to meet Toronto’s needs.

Accelerated Projects

With lower traffic volumes on Toronto’s roads, the City will accelerate as many important construction projects as possible.

Overall, the planned construction will make repairs to Toronto’s major and local roads, sidewalks and cycling infrastructure, improve public transit infrastructure, replace and rehabilitate watermains and sewers, and build and improve major water infrastructure that will help improve Toronto’s waterways and stormwater systems.

Some of the major projects that will be accelerated include:

  • Bathurst Street from Front Street West to Fort York Boulevard, bridge rehabilitation, TTC track rehabilitation resulting in full vehicular road closure. Starting May 17, 2020
  • Bathurst Street from Front Street West to Queen Street West, replacing a 143-year-old watermain
  • Church Street at Richmond Street East, replacing a 143-year-old watermain and TTC track requiring a full intersection closure
  • Don Mills Bridge over the Don Valley Parkway, bridge rehabilitation
  • Completing the replacement of a 146-year-old watermain on Richmond Street from York Street to Bathurst Street

Use the road restrictions map to help plan your travel and learn more about planned capital construction work.

COVID-19 Health & Safety

City of Toronto contractors must continue to abide by the Occupational Health and Safety Act and adhere to guidelines issued by public health authorities and the Ministry of Labour, Training & Skills Development to help stop the spread of COVID-19 and ensure the safest possible environment for construction workers.

To apply to posted job opportunities at the City of Toronto, please visit Jobs at the City.

Review the latest update on Development Review, Permit and Inspection Services including an at-a-glance chart.

All City Planning services have resumed, however they are being delivered differently to ensure the health and safety of residents and employees.

Full Service

Service offered in the context of current emergency parameters. Service may be online-only or via staff who are teleworking but there is limited or no impact to delivery.

Modified Service

The service has resumed but there may be limitations, delay or backlog to resolve.

Services

  • Planning Applications – accepting, reviewing and issuing where complete/possible, including:
    • Draft Plan of Condominium (including issuance of Draft Plan Approval): Full service
    • Part Lot Control: Full service
    • Site Plan Control (including issuance of NOAC & Statement of Approval): Full service
    • Draft Plan of Subdivision: Full service
    • Official Plan and Zoning By-law Amendments: Full service
    • Rental Housing Demolition and Conversion: Full service
    • Telecommunication Tower: Full service
  • Application Information Centre: Full service
  • Pre-Application Consultations (PAC): Full service
  • Committee of Adjustment: Modified service
    • Committee of Adjustment hearings are being conducted online.
    • Committee of Adjustment decision appeals are being accepted via email. Please send the appeal to both the general email address and the Manager & Deputy Secretary-Treasurer for your district as found on the Committee of Adjustment web page.
    • Fee payments will be collected after regular service delivery resumes.
  • Heritage Planning: Full service
    • Conducting pre-application consultations; accepting, reviewing and issuing heritage permits and associated building permits.
    • Heritage Conservation District plans and studies, research and evaluation of potential heritage properties, and property nominations, proceeding where possible.
    • Legal correspondence requests can be directed to Barbara.Holt@toronto.ca
    • The Toronto Preservation Board meetings are restarting on July 2 in an online format.
  • Community Consultation: Modified service
  • Design Review Panel: Modified service
  • Public Art Commission: Modified service

Staff contact information is available in the online staff directory as well as the map of area City Planning staff and Heritage Planning Staff. Email is preferred (email format: firstname.lastname@toronto.ca).

All City buildings, including City Hall, Metro Hall and all civic centres are closed to public.

As all City buildings remain closed to the public, all events, meetings, film and photography shoots at the following locations are cancelled through July 31:

  • City Hall
  • Old City Hall
  • Metro Hall
  • David Pecaut Square
  • Scarborough Civic Centre
  • Albert Campbell Square
  • North York Civic Centre
  • North York Memorial Hall
  • York Civic Centre
  • East York Civic Centre
  • Etobicoke Civic Centre
  • Toronto Archives

Payment & Enquiry Counters

Payment and Enquiry counters for property tax, utilities and parking tickets are closed.

Property tax and utility bills can still be paid via online banking, in-person at your financial institution, or by mailing a cheque using the reply envelope enclosed with your bill.

Parking tickets can be paid by credit card online, or by mailing a cheque to the address on the back of your parking violation.

Learn more about property tax and utility bills and parking tickets.

The meeting cycle has resumed and meeting schedules are posted toronto.ca/council.

As a result of the COVID-19 pandemic, the Provincial Government declared a State of Emergency. Court and tribunal operations are reduced and some services will not be available until the State of Emergency ends. The Chief Justice of Ontario will direct courts to reopen, and the Tribunals will direct the reopening of in-person hearings.

Tickets and Court Proceedings

All Provincial Offences courtrooms, public counters, email and Court Services call centre services are closed in Toronto.   

Electronic Early Resolution meetings will resume via telephone the week of July 13, 2020. To be eligible for an electronic early resolution meeting, you must reside 75 kilometers or more from the court location identified on your ticket.

If you had received an Electronic Early Resolution meeting notice for a meeting date on or after March 16, 2020, you will be notified of the new date and time of your meeting via email or regular mail at the address on file with the court.

If you live 75 or more kilometers away from the court identified on your ticket, you can request an electronic early resolution meeting by confirming that the distance applies to you on your ticket and mailing it to the court, or by submitting the request online through our Court Case Look Up service.

If you received a ticket on or after March 1, 2020 you can request an in-person early resolution meeting by mailing your request to the court address on your ticket or online.

In-person early resolution meetings will resume at a future date.

Remote judicial pre-trial hearings began on June 10, 2020. If you have a judicial pre-trial postponed or ordered in Court, you will be notified directly of the date your judicial pre-trial will be proceeding.

All online services remain available to the public, including access to court forms; making a payment; looking up your court case status and requesting an early resolution meeting with the prosecutor.

The Provincial Government has extended all time limits under the Provincial Offences Act during the State of Emergency until September 11, 2020.  This includes the time for you to exercise your options on the back of your ticket if you received a ticket on or after March 1, 2020, and the time for enforcement officers to file Offence Notices (tickets) into the court system.

If you want to challenge a ticket issued on or after March 1, 2020 by requesting an early resolution meeting with the prosecutor, you can use our online Court Case Look Up service  If you cannot find your case, it is likely because the enforcement officer has not yet filed your ticket with the court. You will need to try again later. You may also check the box on your ticket next to the early resolution option and mail the ticket to the address on the back of your ticket.

If you want to challenge a ticket issued on or after March 1, 2020 by requesting a trial, you must keep checking this webpage to find out when the court offices re-open and how you can request a trial at that time. We will update this page when the court offices open again.

If you were summoned to appear in court for a provincial offence on or after March 16, 2020 and before July 6, 2020, you do not need to attend, as the matter will be rescheduled. You will be notified of the new date by mail at the address on file with the court.

If you requested a trial before March 18, 2020, we will send you a notice of a court date by mail, to the address on file with the court. Toronto Court Services cannot process changes of address at this time. If your address has changed, keep checking this webpage for updates. We will update this page when our public counters re-open or our email is being monitored, to let you know how you can then change your address with the court.

Provincial Offences court applications and payments can be submitted by regular mail to the corresponding court location listed on your notice. These include fine extension applications, reopening applications and court motions. For a reopening application you must have your affidavit affirmed by a commissioner for taking affidavits.

City of Toronto Provincial Offence Act intake services are closed. Urgent intake matters are directed to the Criminal Intake court located at Old City Hall, 60 Queen St. W.

Court Transcripts

  • Ordering new court transcripts for Toronto Provincial Offences Act cases is not possible at the present time.
  • If the transcript vendor you have placed your order with has already been given the court audio, you should be able to receive your completed transcript.
  • Please contact the vendor to confirm the status of your order.

For further Province of Ontario information about changes to Provincial Offences Act matters during the State of Emergency, please visit:

https://www.ontariocourts.ca/ocj/covid-19/

Adjudicative Boards (Tribunals)

Toronto Local Appeal Body, Administrative Penalty Tribunal and Toronto Licencing Tribunal

Tribunal staff are accessible by email and phone.

Tribunals have postponed in-person hearings.  Individuals affected will be notified by email with a Notice of Postponement.

The details are as follows:

  • The Administrative Penalty Tribunal has postponed in-person hearings from March 16, 2020 up to and including July 17, 2020 to a future date.
  • The Toronto Licensing Tribunal has postponed in-person hearings from March 16, 2020 up to and including August 14, 2020 to a future date.
  • The Toronto Local Appeal Body has postponed in-person hearings from March 16, 2020 up to and including August 14, 2020 to a future date. Please note:  all filing due dates remain suspended, including all timelines established by Toronto Local Appeal Body Rules, Notices and procedural orders (from March 16, 2020 up to and including August 14, 2020). If your appeal involved a direction that prescribes timelines related to filings, the exchange of witness statements, meeting of experts, or similar directions, these timelines are suspended.

The Tribunals have started to provide some services remotely and staff are actively working on rescheduling matters that are eligible for electronic hearings.

If your matter is eligible for an electronic hearing, tribunal staff will contact you by email with information on next steps.

If you would like to proceed with an electronic hearing and have not yet received an email from tribunal staff, please contact the Tribunal by email or phone for more information:

Emergency response by Toronto Fire Services, Toronto Police Service and Toronto Paramedic Services are not impacted.

Emergency Operations Centre

The City’s Emergency Operations Centre (EOC) is in a Level Three activation in response to COVID-19.

The EOC is charged with planning and executing a City-wide operational response that ensures continuity of critical services as the public health situation in Toronto evolves. The response is led by Fire Chief and General Manager of the Office of Emergency Management Matthew Pegg and Medical Officer of Health Dr. Eileen de Villa. The EOC is staffed by key managers and staff from all City divisions and agencies and is now situated within the Office of Emergency Management.

Eligible Ontario Works Clients will continue to receive their monthly payments via direct bank deposit, payment cards or mailed cheques.

Applying for Financial Assistance

Applications for Ontario Works financial assistance will continue online and through the City’s Application and Support Centre from 8:30 a.m. to 5 p.m. Monday through Friday. The Application and Support Centre is accessible by phone only:

  • 416-338-8888
  • 1-888-465-4478 (toll free)

COVID-19 Emergency Benefit

The COVID-19 Emergency Benefit, introduced as a one-time benefit in April, is now available in each month up to and including July 2020. It is available for people who are receiving Ontario Works to help cover the additional costs of COVID-related emergency needs, such as:

  • hygiene and personal protective supplies;
  • cleaning supplies;
  • non-medical transportation; or
  • additional costs for staple foods.

People receiving Ontario Works who request support with COVID-19 related costs can receive up to $100 for a single person or up to $200 for a family.

People receiving the federal Canada Emergency Response Benefit (CERB) are not eligible for the COVID-19 Emergency Benefit in the months of May, June and July.

If you have already applied for, or are already receiving the COVID-19 Emergency Benefit and are not receiving CERB you do not need to reapply; the benefit will be automatically extended until July. If you receive CERB you will not be eligible for the extension.

To request the COVID-19 Emergency Benefit by phone, please contact the Ontario Works office serving your postal code.

To apply by email, send your request for this benefit to MHESS.ASC@toronto.ca with the subject line, “Request for COVID-19 Emergency Benefit”.

In the body of the email, provide your 9-digit member identification number found on your monthly Ontario Works statement and a telephone number where we can reach you. This is the only information you need to provide. Do not provide your name or any other personal information.

You will receive an auto-reply to confirm receipt of your email. If you provided a valid member identification number and contact telephone number, a caseworker will call you within 10 business days to confirm your eligibility. You do not need to call to follow up.

How to Reach Us

All Employment & Social Services offices are providing critical financial benefits by phone. Clients can call the main line of their regular office between 8:30 a.m. and 4:30 p.m. Monday through Friday to speak with staff.

In addition to phone services, three Employment & Social Services offices are open for in-person service by exception only between 9 a.m. and 3:30 p.m. Monday through Friday

  • Metro Hall Employment & Social Services, 214 Wellington St. W. serving clients in-person by exception from Lawrence Square, Lesmill, Wellesley Place, Yonge Eglinton, Yorkgate and Metro Hall.
  • Scarborough Village Employment & Social Services, 3660 Kingston Rd. serving clients in-person by exception from Beaches, Consilium Place, Golden Mile, Malvern and Scarborough Village.
  • York Humber Employment & Social Services, 605 Rogers Rd. serving clients in-person by exception from Attwell, High Park/Parkdale, The Queensway and York Humber.

Please note:

  • All client contact will be provided by telephone. Only on exceptional circumstances will clients be seen in-person.
  • Clients are requested to call their regular office to receive services over the phone.
  • Visitors will be served by phone and should self-isolate as advised by Toronto Public Health if any of the following applies to you:
    • Have been diagnosed with COVID-19
    • Have any respiratory symptoms (fever, difficulty breathing, cough, runny nose, sore throat
    • Travelled outside Canada in the last 14 days
    • Close contact with a person who has or is suspected of having COVID-19 within the last 14 days
    • Close contact with a person with respiratory illness who has travelled outside of Canada in the last 14 days

Mailing or Sending Information to Our Offices

We have streamlined the collection of client mail through a central mailing address and fax number. The options below are the quickest way for us to receive documents. Please note that during COVID-19, in-person mail drop-off is not available at any of our offices.

Mail

Use the business reply envelope included with the Statement of Income you receive in the mail each month. You can also ask your caseworker for business reply envelopes. The postage is pre-paid and the envelope is already labelled with our central mailing address.

If you are using your own envelope, please use this mailing address:

Toronto Employment & Social Services

PO Box 3888
Stn Industrial Park
Markham, ON L3R 5T2

If you recently sent mail using your office’s address, don’t worry, we will still receive it.

Fax

Fax your documents to our general fax line at 416-696-3475

Online

Through MyBenefits, you can report income and changes such as your address or phone number online. You can also view your payment status, past payments, letters and more. It’s secure, easy to use and available 24/7 through your smart phone, tablet or computer.

To register, you can visit Ontario.ca/mybenefits. You will need your Member ID and an email address on your file.

The above central mailing address and general fax line is for client mail only.

Suspended Services

The following activities will be suspended or cancelled:

  • All service planning appointments with caseworkers (non-emergency appointment will be rescheduled for a later date)
  • New applications for Fair Pass Transit Discount Program
  • Applications for Emergency Energy Fund (EEF)
  • Employment services for residents
    • Job fairs
    • Employment workshops
    • Resume and interview support
  • Live Green Toronto outreach and events – cancelled
  • Live Green Toronto Volunteers – suspended
  • Eco-Roof Incentive Program – there may be a delay in processing applications
  • Home Energy Loan Program – there may be a delay in processing applications
  • Waste Reduction Community Grants – there will be a delay in processing applications
  • Energy Retrofit Loan program – there may be a delay in processing applications and setting up site visits
  • Navigation Support Services – site visits will be postponed

Events

The City of Toronto is extending the cancellation of City-led and City-permitted major mass participation events with attendance of more than 250 people through July 31, and those with attendance of 25,000 or more through August 31.

This includes festivals, conferences and cultural programs held in facilities managed by City divisions or public locations, such as roads, parks and civic squares, with the exception of farmers markets.

The City is committed to working with event organizers to mitigate the impacts of these cancellations and to determine potential future dates once the public health crisis is contained and economic recovery efforts are underway.

Canada Day

The City of Toronto will join other municipalities across Canada in celebrating a national virtual Canada Day on July 1, 2020. All in-person Canada Day events are cancelled.

Event Permits

No new permits will be issued until there is further direction on mass gatherings from Toronto’s Medical Officer of Health.

Event organizers are encouraged to contact the relevant permitting bodies at the City or Toronto Police Service officers/liaisons they have been working with. Alternatively, event organizers can contact the City at eventpal@toronto.ca.

Flag Raisings

Flag raisings will continue on the City Hall courtesy flag pole without a ceremony. Flag raising ceremonies at other civic buildings continue to be suspended.

Ceremonial Documents

Letters of greeting for virtual events, celebratory scrolls and proclamations will now be issued.

City Hall Towers

The Towers at Toronto City Hall continue to shine in blue tonight and every night in support of our frontline healthcare and essential workers who continue to lead the fight against COVID-19. During commemorative lightings the sign will alternate between the two colours. Visit Lighting of City Hall Towers to make a lighting request.

Toronto Sign

The Toronto Sign will remain blue in support of frontline healthcare workers and all City of Toronto workers fighting COVID-19. During commemorative lightings the sign will alternate between the two colours. Lighting requests can be submitted by email to 3dto@toronto.ca.

Tours

All study tours are currently suspended.

As part of the City’s COVID-19 response, staff from the Access & Privacy office are not meeting in person with members of the public until further notice. However, people can make Freedom of Information requests by mail or online submission.

  • Collection of garbageBlue Bin (recycling), Green Bin (organics), yard waste and oversized and metal items is taking place as regularly scheduled.
  • Collection will take place as scheduled on Canada Day – Wednesday, July 1.
  • Toxic Taxi has resumed for pickup of Household Hazardous Waste. Call 311 to make an appointment.
  • To request a bin exchange, new bin, additional bin or bin repair, please call 311.

Special Waste Disposal Instructions

  • All personal hygiene/sanitary products, including tissues, napkins, paper towels, wipes, masks and gloves should be disposed of in the garbage. Diapers can continue to be disposed of in the Green Bin.
  • All material placed in garbage bins should be bagged, specifically cleaning products such as wipes, tissues/napkins/paper towels and other sanitary/hygiene products.

Instructions for Excess Waste

  • Any excess recycling should be placed in a large clear bag beside your Blue Bin. Recycling that is placed in black bags or bags that are not clear will be considered garbage. Excess cardboard should be flattened, cut into small pieces and bundled with string or twine.
  • Excess organics should be put in a clear bag and set out beside your Green Bin.
  • Garbage Tags are still required for excess garbage/bag-only collection and can be bought online and mailed to your home.

Important Notes for Commercial Properties

  • Businesses must be registered to receive City collection services.
  • City services include collection of garbage, Blue Bin recycling and Green Bin organics. Businesses must make their own arrangements for disposal of large furniture, appliances, electronic waste, yard waste and any hazardous waste.
  • Approved commercial customers must purchase City Garbage Tags or subscribe to garbage bin collection service. Garbage Tags are available for purchase online and at Toronto Shoppers Drug Mart and Canadian Tire locations.

Drop-off Depots

  • All Drop-Off Depots (Transfer Stations) have reopened to the general public.
  • The sites are operating under regular hours, with the exception of the Bermondsey and Ingram Drop-Off Depots, which are only open to the public on weeknights and Saturday mornings. Get current hours for all Drop-Off Depots.
  • Residents are asked to limit visits to Drop-Off Depots and practice physical distancing when visiting.
  • Cash will not be accepted at Drop-off Depots; payment must be made by debit or credit card.
  • Compost will not be available for pickup at any Drop-off Depots.
  • A face mask is recommended when one is unable to maintain a two-metre (six feet) distance from others. At Drop-off Depots, this includes interacting with staff at weigh scales or dropping off household hazardous waste.

Community Environment Days

  • All Community Environment Days scheduled in April, May, June and July have been cancelled.

Important Note About Donations

Due to COVID-19, not all organizations are accepting donations of clothing and other items at this time. Please check with organizations before dropping off items and do not dump items outside of donation bins or put clothing in the Blue Bin recycling.

The City has developed a three tier approach to strengthening prevention against COVID-19 in the emergency shelter system. These tiers are prevention, mitigation, and recovery.

The City has rapidly implemented this plan, mobilizing response on an urgent basis, to be as prepared and stay one step ahead of a very rapidly evolving situation. The City is taking these steps because we know that many people experiencing homelessness have underlying chronic medical conditions that increase their risk from COVID-19 and this is a particularly vulnerable population.

For more information on the City’s COVID-19 response, please review the following:

COVID-19 Shelter Interim Recovery Strategy

The City of Toronto, in partnership with United Way Greater Toronto, launched a new task force of key homelessness sector stakeholders from now until June 30.

Engagement with community providers, Indigenous communities, heath sector and regional municipal partners, and the public about the actions needed will shape the next phase of the COVID-19 response for the shelter system in Toronto over the next six- to 12-month interim recovery period. The discussions will be organized around three key themes: Health Sector Integration and Infection Prevention; Housing Opportunities and Strategies; and, Shelter Capacity.

The strategy will begin to lay a new foundation for a recovery effort that can end chronic homelessness in Toronto by leveraging additional investments in supportive and affordable housing solutions.

Emergency Shelter

City-administered shelters, 24-hour respite sites and 24-hour women’s drop-ins are open and services continue to be available for people experiencing homelessness. The following programs and locations have been added:

  • 13 new facilities have opened with at least 539 spaces to create more opportunity for physical distancing for clients from shelters, 24-hour respites and 24-hour drop-ins
  • Additional facilities are being looked at to be activated as needed
  • 16 hotels have been secured with almost 1,300 rooms occupied with more than 1,400 moved in for physical distancing
    • On April 16, a recovery site with a capacity for at least 200
    • May 8, a second downtown recovery location opened with a capacity for up to 250 individuals

As of June 15, the City reached 100 per cent physical distancing of two metres between beds in the shelter system, including all 75 existing shelter and respite sites plus the 33 new temporary response sites. A quality assurance team conducts site visits to verify that physical distancing between client beds is being maintained.

Updated information on program occupancy is posted weekly.

Streets to Homes Outreach

Streets to Homes outreach workers continue to proactively connect with people staying outdoors to provide support and appropriate referrals. Staff are focused on the safety of those in encampments living outdoors.

On April 29, the City’s shelter division’s Streets to Homes outreach team with other divisions and community partners started moving clients who sleep outdoors into up 125 furnished, interim housing units.

Call Central Intake

People seeking emergency shelter are asked to call Central Intake:

  • 416-338-4766
  • 1-877-338-3398 (toll free)

In-person intake is suspended.

Callers are asked to provide details on their current health and recent travel history in order to match them with the appropriate and safest available location.

Learn more about social and financial supports that are available, as well as about sanitation and washroom services that have showers, washrooms, and drinking water, for individuals experiencing homelessness.

Housing Support

The Access to Housing (formerly Housing Connections) office is closed for in-person visits.

Torontonians can submit Rent-Geared-to-Income Subsidy applications by fax, online or by mail. They can also contact a Housing Help Centre for support. Please contact Housing Help Centres to confirm hours and in-person services available as organizations may have changed how they are providing services.

The Canada-Ontario Housing Benefit is a new funding program providing eligible households with a Portable Housing Benefit to help with rental costs. The City of Toronto and Community Partners will contact eligible applicants about the availability of benefits.

Learn more about housing support for tenants.

Information for Social & Affordable Housing Providers

On March 24, the City issued direction to more than 200 social and affordable housing providers to work with households whose income is affected due to COVID-19 and discontinue eviction-related processes.

Rapid Housing Access Initiative with the Toronto Community Housing Corporation

The City is working with the Toronto Community Housing Corporation (TCHC) on the Rapid Housing Access Initiative to identify vacancies that can be made available immediately to people currently in the shelter system. These TCHC units will be prioritized to those vulnerable to COVID-19, particularly seniors, who are living in the emergency shelter system and referrals will be made through the Coordinated Access System.

Updates for TCHC Tenants

Get the latest updates on any changes to TCHC services, measures for physical distancing and recommendations for self-isolation in TCHC buildings, information on what TCHC is doing to support tenants’ safety and wellness, and actions being taken to help stop the spread during of COVID-19.

All Toronto Public Library (TPL) branches closed on March 13, 2020 to help reduce the spread of COVID-19. With Toronto moving to Stage 2 in the Provincial reopening plan, TPL is extending its library service beginning Monday, June 29. Visit tpl.ca/reopening for details and current information about the library’s reopening plans.

  • Place holds on new materials and schedule a time to pick them up at 69 branches.
  • Return your library materials at 72 branch drop boxes.
  • Make a computer reservation at 17 branches starting Monday, June 29. This service will expand to more branches over the coming weeks. Please visit tpl.ca/reopening for current information on this service.
  • Remotely access all library online resources 24/7 using your library card, including ebooks, eaudiobooks, movies, music and more.
  • Enjoy a variety of online programming for residents of all ages. Visit tpl.ca/programs for listings and details.
  • Customers will not be charged any late fees at this time and outstanding library fines will not increase while branches are closed. For customers not wishing to use the library’s curbside drop-off and pick-up service, holds will be waiting for them when branches reopen and there will be no fine for not picking them up.
  • Customers can renew their library card online. All expiring library cards have been extended so that library customers can continue to enjoy uninterrupted access to all digital resources. Toronto residents who do not have a library card can sign up for an Instant Digital Card, which provides access to TPL’s extensive ebook and eaudiobook collection through its OverDrive service.
  • All in-branch programs, events and room rentals, as well as mobile library service (Bookmobile and Home Library Service), remain cancelled until further notice.

Questions from the public can be sent to Answerline at tpl.ca/contact and via FacebookInstagram and Twitter.

The Licence and Permit Issuing Office at the East York Civic Centre is closed.

Businesses requiring licences and/or permits from the City of Toronto can email mlsapplication@toronto.ca and they will be contacted directly by City staff about their applications. Licence application and renewal fees must be paid online.

All licensing email accounts are being monitored and staff are responding to inquiries. If you’re not sure who to email, send your inquiry to mlsbusinesslicence@toronto.ca.

Trade Exams, which take place after hours once per month, are cancelled.

The Toronto Licensing Tribunal is conducting e-hearings to deal with business licensing matters.

Animal Licensing

Mail, telephone and online pet licensing continues.

Banner and Signage Permits

Banner and temporary signage permitting activities will be suspended.

Body Rub Parlours and Holistic Centres

Licenced body rub parlours and holistic centres are permitted to operate with specific public health guidelines. Read the June 26, 2020 notice letter to body rub parlours and holistic centres.

Building Permits and Inspections

See building permits and inspections for information on these services.

Business Licensing

Businesses requiring licences and/or permits from the City of Toronto can email mlsapplication@toronto.ca and they will be contacted directly by City staff about their applications.

Event Permits

The issuing of new event permits is suspended. All event permits for civic centres and squares, including City Hall and Metro Hall, City of Toronto Archives, Old City Hall, and City parks, community centres, pools, outdoor sports fields, picnic areas, and some arenas will be cancelled.

Farmers Market Permits

All Park, Forestry & Recreation permits for farmers markets up to June 29 are postponed.

The City is working with market organizers to determine the potential reopening of these markets this season in compliance with provincial rules and public health guidelines.
Refunds or credits will be issued for cancelled permits. Although Park, Forestry & Recreation’’s customer service call centre is closed, permit holders can contact pfrcustomerservice@toronto.ca.

Community & Allotment Garden Permits

The City’s community gardens and allotment gardens are now open. Follow the COVID-19 public health guidelines for safe operation of community and allotment gardens.

Film Permits

Permits will be issued in compliance with recommendations made by municipal and provincial governments regarding the number of people who may assemble together. Municipal closures will be respected, and permits granted for locations that have subsequently closed are now cancelled. Permit requests may still be submitted through FilmPal, and office staff are available remotely to provide information and guidance on preparation and production matters.

Food Trucks, Food Carts & Ice Cream Trucks

Licensed food trucks, street food vending and ice cream trucks are permitted to operate with specific COVID-19 guidelines.

Licence to Serve Alcohol

The City will resume the processing of liquor licences starting June 29.  Toronto residents and business who wish to apply should review the requirements and submit application materials to liquorlicence@toronto.ca.

Registry services counters at the City Clerk’s Office at City Hall and the Etobicoke, North York and Scarborough Civic Centres are closed.

Learn about serving and selling alcohol in the City of Toronto.

Learn about the City’s CaféTO program.

Lottery Licences

Lottery licence services have resumed. Application for a lottery licence or permit, event-specific report forms and eligibility documents for new licences and renewals are currently accepted by email or mail only. City Hall remains closed.

Email: lotterylicences@toronto.ca
Mail: Gaming Services
100 Queen St. W., 1st Fl. N.
Toronto, Ontario M5H 2N2

Lottery licence fee payments are accepted by cheque only. Please make cheques payable to the Treasurer, City of Toronto.

For more information, email lotterylicences@toronto.ca or call 416-392-7037.

Marriage Licence Service

The City will resume the issuance of marriage licences on an appointment-only basis starting June 22. Toronto residents who wish to apply for a marriage licence can book an appointment online and must complete their application three days before their appointment. Applicants with appointments will be served by special arrangement at the North York Civic Centre.

Registry services counters at the City Clerk’s Office at City Hall and the Etobicoke and Scarborough Civic Centres are closed.

Learn about changes to weddings.

Parking Permits

Learn about renewing your on-street residential parking permit or apply for a new one.

Online parking permit applications (temporary on-street only) will be accepted.

Personal Services

Licensed personal services are permitted to operate with specific public health guidelines.

Photography Permits

The issuing of new photography permits will be suspended. All formal photography permits for City parks, civic centres, including City Hall and Metro Hall, City of Toronto Archives, and Old City Hall have been cancelled.

Restaurants and Bars

Licensed restaurants and bars permitted to operate with specific public health guidelines. Restaurants and bars cannot open for dine-in services until applicable orders are passed by the Government of Ontario.

Registration is open for the CafeTO program. Once approved by City Council, the CaféTO program aims to provide more outdoor dining areas to help some restaurants and bars create physical distancing for patrons on patios during the summer months, including looking at ways to expedite the current application and permitting process and waive fees for sidewalk and curb lane cafés.

Right of Way Permits

Only emergency right of way construction permits and permits connected to large-scale public infrastructure projects will be issued or reviewed.

Short-term Rentals

The Province of Ontario’s Emergency Measure Act lifted restrictions on short-term rentals in Ontario on June 5, 2020. In Toronto, all short-term rentals must comply with the Licensing and Registration Of Short-Term Rentals By-law that remains in effect.

Trade Licence

All trade licensing activities are suspended.

Tree Removal or Injury Permit

Applications continue to be reviewed and the City is processing permits, exception requests and payments. Contact your district office by email to make payment arrangements. Applications and exception requests can also be submitted by mail.

Vehicle-For-Hire Driver & Vehicle Licences

Businesses requiring vehicle-for-hire licences from the City of Toronto can email mlsapplication@toronto.ca and they will be contacted directly by City staff about their applications.

For online vehicle registration email vehicleinspection@toronto.ca

Museums, Galleries & Cultural Centres

All City-operated museums, galleries and art and cultural centres are closed with no programming taking place. Camps and activities at City-operated museums, galleries and art and cultural centres are cancelled.

All event permits for City-operated museums and galleries are cancelled. Refunds or credits will be issued for cancelled permits. Permit holders can contact tohistoricsites@toronto.ca.

Farmers Markets

The City of Toronto is working with market organizers to safely reopen farmers markets usually located on 22 City sites while adhering to Toronto Public Health guidelines for farmers markets.

The City usually hosts 22 farmers markets on these City sites:

  • Civic Squares: Albert Campbell Square, David Pecaut Square, East York Civic Centre, Etobicoke Civic Centre, Mel Lastman Square and Nathan Phillips Square
  • Parks: Dufferin Grove Park, East Lynn Park, Flemingdon Park, Humber Bay Park West, Jonathan Ashbridge Park, June Rowlands Park, Lakeshore Village Park, Masaryk Park, Riverdale Park West, R.V. Burgess Park, Sorauren Avenue Park, Trinity Bellwoods Park, Underpass Park, Withrow Park, Wychwood Barns
  • Toronto Museums and Historic Sites: Montgomery Inn

Additional market opening dates will be determined by the capacity of organizers to comply with Toronto Public Health guidelines and the required permitting process. The City will prioritize areas of the city that face food insecurity.

Organizers are encouraged to contact their relevant City permitting bodies. Based on individual market site restrictions, City permitting divisions may have additional recommendations and heightened requirements where appropriate.

View a list of farmers markets. Check with individual markets for exact opening dates and protocols.

St. Lawrence Market

The St. Lawrence Market is open as a public food market. Enhanced disinfecting and cleaning is taking place and all indoor seating has been removed.

Hours of Operation

South Market (main Market at 91-95 Front St. E.):

Tuesdays to Fridays: 9 a.m. to 5 p.m.
Saturdays: 5 a.m. to 4 p.m.

The South Market will be closed for Canada Day on Wednesday, July 1, 2020.

Saturday Farmers Market (including indoor Market and season outdoor area):

Saturdays from 5 a.m. to 3 p.m.

The outdoor season of the Farmers Market will be located on Market Street between The Esplanade and Wilton Street. This outdoor season runs until November 14, 2020. Other farmers will continue to operate inside the temporary market at 125 The Esplanade. Lineup areas for the indoor and outdoor farmers will continue to start on Market Street for entrance to both areas.

Sunday Antique Market: closed

Some St. Lawrence Market merchants, farmers and vendors may choose to close or modify their hours. Please see the full list of revised hours and closures.

Non-medical Face Masks and Face Coverings

As of Tuesday, July 7, 2020 everyone entering the St. Lawrence Market Complex is required to wear a non-medical face mask or face covering. Those entering the Market in advance of this date are strongly encouraged to wear a non-medical face mask or face covering. Some exceptions will be made for medical or safety reasons.

Entry Screening & Physical Distancing

The Market may conduct screenings of all visitors, including customers, staff and delivery personnel, at entrances. Screenings are intended to protect the wellbeing of everyone in the Market.

To help customers practice physical distancing, the Market will be limiting the number of entrances into and customers inside the buildings and outdoor Farmers Market areas. Customers are reminded to keep physical distance from each other, merchants and staff.

How to shop at St. Lawrence Market

  • To help perform physical distancing and stop the spread of COVID-19, St. Lawrence Market strongly recommends that customers take the following steps when shopping for food at the Market:
    • Wear a non-medical face mask or face covering
    • Use automatic entrances whenever possible
    • Remember to sanitize your hands when you enter the Market
    • Practice good hygiene and avoid touching your face
    • Order in advance for pick up (or delivery) when possible
    • Come to the Market with a plan. Pick up the food that you need and avoid activities that encourage social gathering or congestion.
    • Avoid unnecessarily touching products. Ask merchants for assistance if you have questions.
    • Maintain a physical distance from other customers and staff
    • Use electronic payment options, such as Tap whenever possible
  • Lawrence Market asks that customers shop alone or with one other person if they need help carrying groceries. Customers are reminded to practice physical distancing and not to shop in groups or bring family along. Groups of more than two adults are discouraged from coming to the Market.
  • St. Lawrence Market asks that customers shop alone or with one other person if they need help carrying groceries. Customers are reminded to practice physical distancing and not to shop in groups or bring family along. Groups of more than two adults will not be permitted to enter the Market.
  • St. Lawrence Market encourages customers to reserve shopping from 10-11 a.m. daily for access for seniors and other vulnerable community members.
  • The Market will make best efforts to have a list of stores or stalls with the following types of shopping options:
    • Delivery
    • Curbside pick-up
    • In store pick-up
    • Online ordering
    • Advanced email or phone orders

Get the most up-to-date information on the St. Lawrence Market website.

Parking Enforcement

Until further notice, parking enforcement has been suspended for the following offences:

  • On-Street Permit Parking Areas (will begin again in August)
  • On-Street Time Limit Offences such a 1, 2 and 3 Hour Parking
  • North York Winter Maintenance Bylaw
  • Expired Vehicle Validation License Plates
  • Boulevard Parking
  • School Zones with posted No Stopping/No Standing/No Parking Signage

Rush hour route enforcement: only when an offence is having a significant negative impact on traffic flow in the immediate area will an infraction notice be issued and the impounding of vehicles from rush hour routes will only be undertaken as a last resort.

Change-over parking: Enforcement of change-over parking, in areas where parking regulations require a change from one side of the street to the other, begins on July 2. If you park in one of these areas, please move your vehicle to the permitted side of the street.

All other parking offences: will continue to be enforced. This includes no stopping, no standing and no parking offences, and also pay and display/metered areas where payment is required. This is to ensure an adequate level of street parking, traffic flow, and maintain traffic and pedestrian safety.
Learn about Toronto Police Services.

CurbTO

CurbTO is reducing sidewalk crowding in front of  businesses and retail locations throughout Toronto, supporting increased demand for pickup and delivery services.

Parking Violations Notices

Parking violation operations, including issuing tickets, payment processing, and the electronic dispute process, will continue.

Parking violation payments must be paid by the deadline noted on the ticket. In-person payment at civic centre Inquiry & Payment Counters is suspended. Payments can be made online or via mail.

All in-person Administrative Penalties Offices are closed. Parking violations can be disputed online.

The APS Inquiry line 416-397-4APS(4277) and apsinquiry@toronto.ca are not being monitored.

Inquiries regarding plate denial matters should be sent to apscomplaints@toronto.ca

Parking Permits

Learn how to get a temporary on-street parking permit.

Residential permit parking renewal

The parking permit renewal window will be a full month, from July 2 until August 3, and there will be six-month and 12-month renewal options available. Existing permit holders can renew using the online renewal system at https://www.toronto.ca/parking or by mail.

New parking permit applications will be processed by mail and, for the duration of the emergency orders, a telephone option will be available. New applicants should contact the office before mailing in an application to ensure they have the proper documents.

Park Amenity Closures & Openings

Based on recommendations from Toronto’s Medical Officer of Health to stop the spread of COVID-19 and save lives, the City has made changes to how City parks can be used.

We know how important parks are for respite and serenity as well as an escape to nature and green space in our city. Parks remain open, however, some amenities remain closed including outdoor fitness equipment and playgrounds (more information below).

What is allowed in City parks?

You are encouraged to get fresh air and exercise.

The COVID-19 virus is still present and active in our communities.  Individuals need to continue being responsible and aware of their activities and interactions with other park users.

Provincial emergency orders and the City’s physical distancing by-law remain in effect.  Under the City by-law, people who are not from the same household or the same social circle must maintain a physical distance of two metres apart in a park or public square.

Under the Province’s emergency orders, social gatherings and organized public events of more than 10 people are not permitted, unless all of the participants are members of a single household.  The Province’s announcement about forming social circles does not increase the social gathering limitation of no more than 10 people.

At this time, City parks and some amenities are open for the following activities:

  • People can walk/run/bike in parks and ravine green spaces; beaches; trails; boardwalks
  • Parks green space is available for public use for those wishing to rest or read a book
  • You are allowed to bring a picnic to the park or sit on a blanket and enjoy the park setting as long as everyone present is a member of a single household, and that they remain more than two metres away from others not from their household who may also be the park
  • Dogs Off-leash Areas (locations)
  • Fishing with a licence
  • People can also boat, kayak, canoe
  • BMX and skateboard parks, and disc golf locations
  • Soccer and multi-use fields and baseball diamonds
  • Outdoor basketball courts
  • Tennis courts, platform tennis and pickleball courts
  • Bocce and lawn bowling facilities
  • Picnic tables and picnic shelters for use by five or less people from the same household with appropriate physical distancing.
  • Fixed barbecues

Important reminders

  • While visiting a park, you must practise physical distancing and keep 2 metres or 6 feet away from people who are not from the same household or the same social circle.  People failing to practise physical distancing in a park or public square may be issued a $1,000 ticket.
  • While visiting a park, you must comply with the Province’s Emergency Order that prohibits a social gathering or organized public event of more than 10 people, unless everyone gathered together live in the same household or are part of the same social circle. People above the 10 person limit may be issued a $750 ticket.
  • Individuals may use outdoor sports facilities and multi-use fields for non-team sports, such as walking, running, biking, skateboarding, frisbee, kicking a ball, and low contact racquet sports like tennis, badminton, pickleball and ping pong.
  • Individuals are not permitted to play team sports, such as soccer or baseball, even on fields intended for this purpose unless they are members of the same household.
  • Lifeguards will supervise six of Toronto’s swimming beaches starting on June 22. Swimming without the supervision of a lifeguard or outside designated swim areas is not recommended.
  • Fixed barbecues in parks are available for use. You cannot use a privately owned, portable barbecue or hibachi in a park. No portable barbecue can be used without a parks permit, which are not being issued right now. Permits are required for gatherings of 25 people, however, the City will not be issuing permits to comply with the Provincial order restricting gatherings of more than 10 people.

Parking

  • Park parking lots are now open (with the exception of Sunnyside Park and Sir Casimir Gzowski Park waterfront lots)
  • High Park will continue to be closed to traffic on the weekends

Washrooms

Park washrooms will be open to the public starting June 20. In addition, the City has opened a number of facilities with showers, washrooms and drinking water for all individuals in need of these services.

Alcohol in Parks

Please note that alcohol consumption in City parks is still prohibited.

There are three relevant liquor offences under Toronto Municipal Code, Chapter 608, Parks. Each offence carries a $300 fine:

  • §608-8A – Possess open liquor container in a park without permit
  • §608-8B – Provide/supply/make available liquor in a park to persons who appear to be underage
  • §608-8C – Consume/sell/serve liquor in a park without permit

The provincial Liquor Licence Act also carries $100 fines for drinking in public:

  • 31(2) – Consuming liquor in other than licensed premises, residence or private place
  • 31(2) – Having liquor in open container in other than licensed premises, residence or private place

The Act also has a $50 fine for being intoxicated in a public place (31(4)).

Toronto is one of three public health regions who have not yet moved to Stage 2 of the Province’s Reopening Ontario framework. The city will likely move to Stage 2 of the Province’s reopening framework in the coming weeks, which would allow the reopening of restaurants and bars for reduced-capacity outdoor-only service. Please drink responsibly and enjoy yourself responsibly.

Trinity Bellwoods Park Physical Distancing Circles

As part of a pilot project to assist with physical distancing, Trinity Bellwoods Park has grids of painted circles roughly 10 to 12 feet apart across popular areas of the park. Environmentally-friendly athletic field marking paint was used to create the circles.

The circles are large enough for two or three people to sit or recline, but everyone should be from the same household or social circle.

If the park is crowded and circles are not available, please visit a less crowded park or return later. Parks near Trinity Bellwoods Park include Stanley Park and Alexandra Park. Bickford Park, Art Eggleton Park, Christie Pits Park and Dufferin Grove Park are also close.

Some amenities in parks are closed

The City can close a park, or any part of it, in the interests of public safety. The General Manager of Parks temporarily closed parks amenities. In addition, the Province has issued an Emergency Order and amendments to close outdoor recreational amenities and to reopen others. While in a park, residents must use park amenities or congregate in groups as directed.

Closed City park amenities include:

  • Playgrounds, play structures and equipment
  • Outdoor exercise equipment
  • Greenhouses, nurseries and conservatories
  • High Park Zoo and Riverdale Farm
  • Ice rinks (with or without ice)

Golf Courses

The City’s golf courses open for the 2020 season. Plans for the safe operation of golf courses include COVID-19 public health guidelines. Players must stay 2 metres (6 feet) or the length of two golf clubs apart from others. Tee times can and must be booked in advance through the City’s website or by calling the golf course. People who drop-in or walk-in will not be permitted access to the course.

Farmers Markets, Community & Allotment Garden Permits

All Park, Forestry & Recreation permits for farmers markets are now being reviewed to ensure they meet appropriate standards recommended by Toronto Public Health.

The City’s community gardens and allotment gardens are now open. Follow the COVID-19 public health guidelines for safe operation of community and allotment gardens.

Commemorative Tree & Bench Program

Applications for 2020 are closed.

Trees

Tree maintenance, inspection and removal continues. This work is prioritized based on safety hazards and assisting Toronto Hydro.

Seasonal tree planting continues. All volunteer events and programs are cancelled until the end of June.

Service counters remain closed, however applications continue to be reviewed and the City is processing permits, exception requests and payments. Contact your district office by email to make payment arrangements. Applications and exception requests can also be submitted by mail.

Contact 311 for all other requests and inquiries related to trees.

Toronto Island Park & Ferry

City will resume reduced Toronto Island Park ferry service starting June 27, as permitted by Transport Canada.

Find out more about the ferry services and purchasing tickets at toronto.ca/ferry

Please note the following important details about resumed service:

  • The ferries will operate at 50 per cent maximum capacity, with COVID-19 guidelines and procedures in place to protect passengers and staff
  • Ferry tickets will be limited to 5,000 per day and should be purchased online at toronto.ca/ferry.
  • You will not be allowed on the ferry if you do not purchase tickets in advance.
  • Tickets are only valid for the date selected at the time of purchase.
  • Additional staff will be on hand at the ferry terminal to assist visitors with these new requirements.
  • Passengers will be required to wear masks or face coverings. If you do not have them you will not be able to travel on the ferry.
  • Enhanced cleaning and disinfecting will be undertaken on the ferry vessels after every trip.
  • Washrooms on the ferries will be closed, however hand sanitizer dispensers will be available. Washrooms at the terminal and at Toronto Island Park will be open.
  • Services open at Toronto Island Park once ferry service resumes include washrooms, splash pads, a first aid station, Franklin Gardens, William Meany Maze, some food and beverage outlets and disc golf.
  • Toronto Island Park public and commercial amenities, including Centreville and park playgrounds, and boat rentals will remain closed as required by current Province of Ontario emergency orders in this area.

Customer Service

Please call the customer service phone line at 416-396-7378 or email pfrcustomerservice@toronto.ca.

Emergency calls (involving an immediate threat to life or property) are being responded to. Non-emergency incidents can be reported to ‪416-808-2222 or using the online reporting system.

Most Recent Updates to Police Services

Get the latest details on any changes to Toronto Police Service operations and changes to parking enforcement and read the Frequently Asked Questions.

Vision Zero

The Toronto Police Service continues to proactively enforce traffic laws in high-collision areas. Officers from the Toronto Police Service’s Vision Zero Enforcement Team are rotating in daily shifts across the city and patrolling for motorists who are speeding or stunt driving. All red light cameras in the city are active and tickets are being issued to motorists who disobey traffic signals.

Frauds & Scams

Please be extra vigilant when it comes to those trying to sell or provide products or services associated to COVID-19. If you believe that you have been approached or contacted by someone who is misrepresenting themselves in an effort sell goods or services report it to police online.

Service Changes

All Toronto Police Service facilities, including Headquarters, are closed to the public. This means:

All meetings and events organized by the Toronto Police Service are cancelled.

Property Tax Payment Deferral Program

Financial assistance is available to residential and commercial property owners impacted by COVID-19.

The 60-day grace period for property tax and utility bill payments and late penalties ended on May 15. View the billing dates for the rest of 2020.

Municipal Land Transfer Tax Payments

As the City is not accepting in-person pre-payment of the Municipal Land Transfer Tax (MLTT), an Electronic Funds Transfer (EFT) process is now available.

Please use these EFT instructions to submit MLTT payment. Once complete, payment is confirmed and sent to incomingwire@toronto.ca. The supporting land registration transaction documents should be sent directly to John.Longarini@toronto.ca.

Utility Bill Relief

The 60-day grace period was accounted for on your latest utility bill. The due date reflected is accurate.

Most City of Toronto public consultations are cancelled. For details on all ongoing activities, please see the Public Consultations Calendar.

SwimTO

SwimTO is a quick-start program that will expedite the opening of the City’s beaches, outdoor pools, wading pools and splash pads to prevent heat related-illnesses while continuing to stop the spread of COVID-19.

Beaches

Six of the City’s swimming beaches opened on June 22, with four more expected to open on July 1. Review the list of lifeguard supervised beaches.

Outdoor Pools

Fifteen of the City’s outdoor pools will open on June 26, with the remaining outdoor pools to open by June 27.

New Safety Guidelines at Outdoor Pools

All visitors to outdoor pools will be asked to sign-in with their first name and an email or phone number to facilitate Toronto Public Health contact tracing, should it be required.

Capacity at outdoor pools will be significantly reduced. Staff will prioritize leisure swims throughout the day in order to give as many swimmers as possible the opportunity to cool off, and swimmers will be limited to 45-minute sessions to allow for enhanced cleaning.

Wading Pools/Spash & Spray Pads

Wading pools will begin to open on July 1, 2020, on a location-by-location basis over an 11-day period. Splash/spray pads started to open on June 24, 2020, with all locations open by June 27, 2020.

Summer Camps

CampTO is a new creative camp experience that offers outdoor and physical activities, active and quiet games, arts and crafts, and nature-based activities. This camp features additional staff for smaller leader to camper ratios to help maintain physical distancing in camp and ensure safe supervision of campers. CampTO is designed for maximum fun and safety for campers 6 – 12 years of age. Learn about minimum age requirements.

The City of Toronto will begin to offer summer camps across the city starting on July 13 as part of its CampTO initiative, following the provincial government’s announcement that summer day camps can operate during the phase 2 reopening.

To help reduce the spread of COVID-19, CampTO programs will meet health guidelines designed in consultation with Toronto Public Health and in alignment with provincial health guidelines for day camps. Guidelines include lower ratios and capacity, physical distancing, mandatory health screening and enhanced facility cleaning.

Cancellations

Spring & Summer Programs

Other than CampTO, all spring and summer programs are cancelled, including:

  • Classes
  • Drop-in programs held at City community centres
  • City recreation programs, including skating and swimming lessons
  • After-school Recreation Care (ARC) programming

Registration for summer swim and skate programs, scheduled for early June, is also cancelled. A new registration date for After-school Recreation Care will be announced. ARC families can contact arc@toronto.ca with questions or concerns.

Refunds

Refunds for cancelled spring and summer programs, After-school Recreation Care and summer camps will be automatically given. Please allow up to four weeks for processing.

For more information or questions, call customer service at 416-396-7378 or email  pfrcustomerservice@toronto.ca.

Permits

All permits from April 6 – June 30 are cancelled. Refunds or credits will be issued for cancelled permits. Permit holders can contact pfrcustomerservice@toronto.ca if they have questions.

Affected permits include:

  • Major/mass gathering events
  • Indoor recreation permits
  • City community centres, pools, picnic areas, outdoor rinks and arenas
  • Outdoor sport field and seasonal permits

Closed Facilities

  • All City of Toronto community and recreation centres
  • All arenas and outdoor rinks
  • Greenhouses and conservatories
  • City operated fitness centres,
  • Ski hills (Earl Bales and Centennial)
  • Non-City of Toronto facilities, including Toronto Pan Am Sports Centre and Toronto Track and Field Centre.

Association of Community Centres (AOCCs)

Some community centres funded by the City of Toronto are run by volunteer Boards or Committees of Management, which employ their own staff.

The following arenas are closed:

Continuing Services

Essential repairs and maintenance on roads, bridges, bikeways and sidewalks will continue.

View daily, monthly and annual pothole repairs online.

Learn about:

  • CurbTO is reducing sidewalk crowding in front of essential businesses and retail locations throughout Toronto, supporting increased demand for pickup and delivery services.
  • ActiveTO provides quiet streets, the of closing major roads for active transportation, and expanding the cycling network to help people get around while practising physical distancing.
  • CafeTO which will provide more outdoor dining areas to help restaurants and bars create physical distancing for patrons on patios during the summer months.

Suspended Services

Routine operations including event support, and non-essential repairs and maintenance have been suspended.


Learn about traffic and parking enforcement.

Continuing & Modified Services

All City-operated long-term care homes continue to provide 24-hour care and service.

Additional precautions have been taken in long-term care homes, including:

  • Enhanced active screening and testing of all new long-term care admissions, re-admissions or return admissions
  • Universal masking protocol for all staff and visitors
  • Enhanced Infection Prevention & Control (IPAC) and cleaning measures in all departments
  • Close collaboration with Toronto Public Health, hospital partners and the Ministry to safeguard residents, their loved ones and staff members.

The Supportive Housing Program is only offering essential services (assistance with personal care, medication reminders, and safety checks) to clients.

Gradual visiting will resume in three phases:

  1. Outdoor visits of one person per resident
  2. Two visitors at a time for outdoor visits as well as indoor visits for one essential family caregiver
  3. Two visitors per resident, for both indoor and outdoor visits

Outdoor visits will begin June 18 with the following Ministry mandated restrictions in place to keep residents, visitors and staff members safe.

  • The home cannot be in outbreak
  • Visitors must be screened and will have to confirm they have tested negative for COVID-19 within the previous two weeks of the visit
  • Visitors will bring and wear their own face covering (mask)
  • Visits must be pre-scheduled (no dropping by) with the home to ensure there is sufficient space and that all health and safety protocols are in place

Suspended Services

The Adult Day Programs at Bendale Acres, Cummer Lodge and Kipling Acres are suspended until further notice.

Homemakers and Nurses Services (HMNS) program is suspended until further notice. Case by case review will ensure safety of clients living in the community.

Report on Management of COVID-19 in the City’s Long-Term Care Homes

Read the report on management of COVID-19 in the City’s 10 long-term care homes that was released on June 15. The report outlines the response by staff prior to the COVID-19 pandemic, its actions during the pandemic, and recommendations on how best to adapt the City’s 10 long-term care homes after COVID-19.

The Toronto Archives are currently closed to the public with no access to the Research Hall.

Suspended Services

  • Public education programs and school and community group tours are cancelled.
  • Film shoots, meeting room bookings and events at the Toronto Archives are cancelled.
  • Image orders are suspended.

Continuing Services

Digital materials can be accessed online and reference services are being provided to researchers by email using digital records. Researchers can contact archives@toronto.ca for this service.

Emergency Services

Critical Toronto Public Health (TPH) services will continue, including infectious disease monitoring and leading the City’s COVID-19 response.

Continued Services

  • Public Health Nurses are available to provide information about TPH services at 416-338-7600 (Monday to Friday 8:30 a.m. – 4:30 p.m.), eChat (Monday to Friday 8:30 a.m. – 4 p.m.), and publichealth@toronto.ca.
  • Response to animal bites including rabies vaccine delivery
  • Foodborne illness investigations and food complaints
  • Response to complaints indicating a health hazard
  • Preschool Speech and Language and Blind Low Vision program services (available virtually)
  • Infant Hearing Program Audiology Services
  • Infant Hearing Program Universal Newborn Hearing Screening pre-discharge and in the community at limited sites
  • Reduced breastfeeding clinic services are available in the community. Please call the breastfeeding clinic before going in person
  • Support for breastfeeding and postpartum care is available for new parents by telephone. Parents can complete this online form or call 416-338-7600 or eChat
  • Reduced Post-partum Adjustment Program (PAP) telephone service. Call 416-338-7600 or eChat to speak to a Public Health Nurse for questions or concerns
  • Reduced/limited Healthy Babies Healthy Children (HBHC), Nurse Family Partnership (NFP) and Homeless At Risk Prenatal (HARP) services are available. Call 416-338-7600 or eChat to speak to a Public Health Nurse for questions or concerns
  • Needle exchange and methadone maintenance services
  • Urgent sexual health clinic services by appointment are operating only at the Crossways clinic, please call ahead
  • Tuberculosis program services (priority patients)
  • Emergency dental services will be provided by appointment only to eligible patients. Please call 416-338-6565
  • Supervised injection service
  • Mobile food premises approvals
  • Issuing of Municipal Clearance Letters for permanent liquor sales licences
  • Routine inspections of food premises, pools,  and personal service settings. This includes updates to the DineSafe, BodySafe and SwimSafe web pages

Suspended Services

The following health services will be suspended:

  • All services provided by Vulnerable Adults and Seniors(VAS) team, and Investing In Families (IIF) public health nurses
  • Child development screening events
  • Post-partum calls to new parents or caregivers
  • Healthiest Babies Possible Program
  • Immunization clinics
  • Dental outreach programs
  • Sexual health clinics (Talk Shop, Jane Street and Scarborough)
  • Community and school-based health promotion program (e.g., education and health promotion programs in schools and community agencies), including acceptance of referrals or requests for these services
  • Some breastfeeding clinics are closed. Visit the breastfeeding clinics link for details
  • ChemTRAC: businesses are still encouraged to submit their annual reports for the 2019 reporting year. Reports will be accepted after the reporting deadline of June 30.
  • Special event food safety review and monitoring, Food Handler Certification Program registration, training and certification, and consumer food safety education programs
  • Water sampling kit pick-up and drop-off for lead or well water.
  • Complaint response to smoking or vaping in any location, including:
    • bars
    • restaurants
    • public squares
    • apartments and condominiums
  • Receiving of bed bug and other insects, such as ticks for identification and submission
  • Issuing of Municipal Clearance Letters for special event food safety review and monitoring, and training and public education programs
  • Routine inspections of spas

Critical Toronto Water operations will continue and include:

  • providing safe drinking water
  • safe collection and treatment of wastewater
  • stormwater management

Toronto Water is an essential service for Toronto’s residents and businesses. Toronto’s drinking water is safe to use and drink directly from the tap. It is continuously tested, monitored and analyzed to ensure it meets the strict standards of Toronto Public Health, the Province of Ontario and Government of Canada.

All emergency repairs and response continue, including emergency watermain break repairs. Critical construction projects related to water and wastewater infrastructure will continue. Some customer service and public education activities are suspended.

For information about construction being done in your Ward, visit Ward Profiles, select your Ward from the map or list, then expand the Construction Notices accordion on your Ward page.

Toronto Transit Commission (TTC)

TTC services continue to be available with some operating changes.

Customer and employee safety are of paramount importance. Learn about mandatory masks and face coverings, changes to boarding, payments, extra buses on key routes and cleaning practices by visiting the TTC’s website.

Wheel-Trans

Wheel-Trans customers are asked to only book essential trips at this time. Customers booking a trip to a hospital or COVID-19 assessment centre must call the Wheel-Trans Reservations Line at 416-393-4222 as these trips cannot be booked online.

Non-Wheel-Trans customers and local social work organizations are responsible for providing their own transportation to COVID-19 assessment centres. Please do not call Wheel-Trans. It is critical that the reservations line remain open for customers who may not have any other transportation option.

Wheel-Trans is transporting Toronto Community Housing and City shelter clients to assessment and isolation centres. These trips are not booked through the reservations line.

Learn more about Wheel-trans operations during COVID-19.

Other Essential Travel Options

Park washrooms will be open to the public starting June 20. In addition, the City has opened a number of facilities with showers, washrooms and drinking water for all individuals in need of these services.

Residents using public washrooms should maintain a distance of two metres or six feet from others at all times while waiting in line, and should wash hands or use hand sanitizer. It is also recommended that cloth face coverings are worn, especially when physical distancing is difficult. Read the guidelines for using public washrooms during COVID-19.

Washrooms, Showers & Drinking Water

Facility Name Address Amenities Hours
Albion Arena 1501 Albion Road Washrooms, Showers, Water Sunday to Thursday
10 a.m. to 5:30 p.m.
Harrison Pool 15 Stephanie St. Washrooms, Showers, Water Monday to Sunday
8 a.m. to 3:30 p.m.
Lamport Stadium 1155 King Street West Washrooms, Showers, Water Sunday to Thursday
8 a.m. to 3:30 p.m.
Nathan Phillips Square 100 Queen St. W. Washrooms Monday to Sunday
10 a.m. to 10 p.m.
South Market 91-95 Front St.
Lower Level
Washrooms Tuesday to Friday
9 a.m. to 5 p.m.Saturday
5 a.m. to 4 p.m.
The 519 Community Centre 519 Church St. Washrooms, Water Monday to Friday
9:30 a.m. to 6 p.m.
Saturday and Sunday
10 a.m. to 4 p.m.
The Saturday Farmers Market 125 The Esplanade Washrooms Saturday
5 a.m. to 3 p.m.
Union Station 65 Front St. Washrooms Monday to Sunday
5:30 a.m. to 12:45 a.m.

Portable Toilets

Portable toilets are available at the following locations:

Downloadable Maps

Download a map of the locations listed in the table above.

Marriage Licence Service

The City will resume the issuance of marriage licences on an appointment-only basis starting June 22. Toronto residents who wish to apply for a marriage licence can book an appointment online and must complete their application three days before their appointment. Applicants with appointments will be served by special arrangement at the North York Civic Centre.

Registry services counters at the City Clerk’s Office at City Hall and the Etobicoke and Scarborough Civic Centres are closed.

Wedding Chambers

The wedding chambers at City Hall, North York, Scarborough and York Civic Centre are closed and all existing permits are cancelled.  New bookings are temporarily suspended.

Other Locations

Event permits for City facilities, including civic centres, recreation facilities, and parks are cancelled.

High Park Zoo and Riverdale Farm

High Park Zoo and Riverdale Farm are closed. Staff are onsite and animals continue to be cared for. All programming and public education activities are cancelled.

Toronto Zoo

The Toronto Zoo is closed, but is offering a drive-thru experience. Tickets can only be purchased online and must be pre-booked.