Last updated: December 2, 2020 at 8:30 a.m.

Toronto has now entered the Grey – Lockdown category of the Province’s COVID-19 response framework. Updates to this page are ongoing. Please check back often for the latest information.

The City remains prepared to respond to emergencies. Emergency response by Toronto Police, Fire Services, and Paramedic Services is not impacted.

311 is available 24/7 by telephone, email and Twitter (@311Toronto) for essential service inquiries and service requests.

  • 311 (within city limits)
  • 416-392-2489 (outside of city limits)
  • 416-338-0889 (TTY)

The Accounts Payable Customer Service Desk is closed.

Get information on how to submit an invoice to the City for the payment of goods and services.

Accounts Payable continues to process invoices for payment from remote workplaces during the pandemic. Submit your complete invoice to apinvoice@toronto.ca for payment processing. Paper invoices are not accepted and will be confidentially shredded when regular business resumes.

Animal Services Shelters

Animal Services Shelters are open to the public by appointment only for emergencies, adoption, pet redemption and fostering. Please call the shelters during the hours of 10:30 a.m. – 6:30 p.m. to make an appointment:

  • East Animal Shelter: 416-338-7539
  • North Animal Shelter: 416-338-8723
  • West Animal Shelter: 416-338-6271

Spay-neuter services at our stationary clinics continue on a limited capacity following curbside protocols in place to keep everyone safe. These services are by appointment only.

Continuing Services

Mail, telephone and online pet licensing continues.

Animal related bylaw enforcement is continuing between the hours of 8:30 a.m. and 6:30 p.m.

Emergency Services is continuing between 6 a.m. – 1 a.m., 7 days a week and includes:

  • responding to calls about sick or injured animals and animals threatening public safety
  • stray dog pickup
  • cadaver pickup – please note emergencies to respond to live animals in distress are prioritized

Trap-neuter-return program for feral cats has resumed on a limited basis and with new rules in place in response to COVID-19.

Suspended Services

The following programs are suspended:

  • SNYP Truck spay and neuter services and public spay and neuter clinics for pet cats and dogs.
  • Chip Truck microchip and rabies vaccine services
  • Education and outreach programs

Help for Pet Owners Experiencing Hardship

Get advice and assistance if you are experiencing hardship and struggling to care and provide necessities for your pets due to COVID-19.

  • Beaches are closed for the season. Lifeguards are not on duty, beach areas are not maintained and washrooms or other facility buildings may be closed.
  • Drop-in leisure and lane swim is suspended and City-run recreation and instructional swim programs are suspended for the remainder of the year.
  • Saunas and whirlpools are not open.
  • Outdoor pools, wading pools and splash/spray pads are closed for the season.

Also learn about recreation, parks and the Toronto Island Ferry.

Review the latest update on Development Review, Permit and Inspection Services, including an at-a-glance chart.

All Toronto Building services have resumed, however they are being delivered differently to ensure the health and safety of residents and employees.

Staff continue to be available via phone and email. Contact information for Toronto Building is available in the online staff directory (email format: firstname.lastname@toronto.ca).

Permits

  • All permit applications are being accepted, reviewed and issued where complete/possible, including:
    • Building Permits
    • Sign Permits: For more information on electronic submission of sign permit applications please email: signbylawunit@toronto.ca
    • Zoning Permits
  • All permit applications are being accepted electronically.
  • Permit fees, development charges and other permit-related fees are only accepted by:
    • Credit card payments through website and telephone (maximum $20,000)
    • Electronic Fund Transfer: call 416-392-4945

Inspections

All inspection services are being provided

Construction Site Procedures for Inspections

Booking an inspection

Inspection requests should be booked online through the Request a Building Inspection web page.

Property Information Requests

Requests for property information may be submitted by email to: bldapplications@toronto.ca. Please state “Property Information Report or Compliance letters” in the subject line.

Learn about the enforcement of COVID-19 orders and bylaws.

Continuing Services

Emergency bylaw enforcement is done in response to emergency orders and unsafe conditions, including:

  • no heat
  • no vital services (hydro, gas and water)
  • boarding of unsafe vacant properties
  • abandoned appliances creating an unsafe condition
  • hate graffiti and conditions related to property maintenance that pose an immediate threat to health and safety.

The following non-emergency bylaw enforcement are continuing. This includes service requests related to:

  • noise
  • sidewalk café and patios – learn about CaféTO
  • long grass and weeds
  • dogs off-leash
  • littering and dumping of residential and commercial waste
  • remedial action or clean-up on private property
  • public spaces – learn about CurbTO
  • fences
  • zoning bylaw contraventions
  • illegal postering
  • business licensing
  • short-term rentals
  • vehicles-for-hire
  • adult entertainment

To make a bylaw complaint, call 3-1-1.

Exemption permits are being processed and Property Standards Committee and Rooming House Licensing hearings are being held.

Suspended Services

Investigation of non-emergency in-suite complaints is suspended.

Construction Noise

The Province of Ontario passed Ontario Regulation 130/20 under the City of Toronto Act, 2006 that limits the City’s ability to prohibit and regulate certain types of noise. Under the Province’s regulation, noise made in connection with construction projects and services associated with the healthcare sector, including new facilities, expansions, renovations and conversion of spaces that could be repurposed for health care space is permitted 24 hours a day, seven days a week. Noise made in connection with any other construction activity is permitted between the hours of 6 a.m. and 10 p.m., seven days a week.  The Provincial Regulation is in effect until October 7, 2021.

City-operated Child Care

Note, child care programs not operated by the City will contact families as they resume child care services.

Child Care Fee Subsidy

  • Toronto Children’s Services – District Offices are closed
  • Families that have a My Child Care Account, can contact their caseworker, upload documents and check the status of their fee subsidy online, 24/7
  • Families may call 416-338-8888 for all child care fee subsidy inquiries or assistance with setting up a My Child Care Account.

EarlyON Child and Family Centres

EarlyON Child and Family Centres in Toronto are delivering virtual services only.

Overall, planned construction is making repairs to Toronto’s major and local roads, sidewalks and cycling infrastructure, improving public transit infrastructure, replacing and rehabilitating watermains and sewers, and building and improving major water infrastructure that will help improve Toronto’s waterways and stormwater systems.

Use the road restrictions map to help plan your travel and learn more about planned capital construction work.

COVID-19 Health & Safety

City of Toronto contractors must continue to abide by the Occupational Health and Safety Act and adhere to guidelines issued by public health authorities and the Ministry of Labour, Training & Skills Development to help stop the spread of COVID-19 and ensure the safest possible environment for construction workers.

To apply to posted job opportunities at the City of Toronto, please visit Jobs at the City.

Review the latest update on Development Review, Permit and Inspection Services, including an at-a-glance chart.

All City Planning services have resumed, however they are being delivered differently to ensure the health and safety of residents and employees.

Full Service

Service offered in the context of current emergency parameters. Service may be online-only or via staff who are teleworking but there is limited or no impact to delivery.

Modified Service

The service has resumed but there may be limitations, delay or backlog to resolve.

Services

  • Planning Applications – accepting, reviewing and issuing where complete/possible, including:
    • Draft Plan of Condominium (including issuance of Draft Plan Approval): Full service
    • Part Lot Control: Full service
    • Site Plan Control (including issuance of NOAC & Statement of Approval): Full service
    • Draft Plan of Subdivision: Full service
    • Official Plan and Zoning By-law Amendments: Full service
    • Rental Housing Demolition and Conversion: Full service
    • Telecommunication Tower: Full service
  • Application Information Centre: Full service
  • Pre-Application Consultations (PAC): Full service
  • Committee of Adjustment: Modified service
    • Committee of Adjustment hearings are being conducted online.
    • Committee of Adjustment decision appeals are being accepted via email. Please send the appeal to both the general email address and the Manager & Deputy Secretary-Treasurer for your district as found on the Committee of Adjustment web page.
    • Fee payments will be collected after regular service delivery resumes.
  • Heritage Planning: Full service
    • Conducting pre-application consultations; accepting, reviewing and issuing heritage permits and associated building permits.
    • Heritage Conservation District plans and studies, research and evaluation of potential heritage properties, and property nominations, proceeding where possible.
    • Legal correspondence requests can be directed to Yasmina.Shamji@toronto.ca
    • The Toronto Preservation Board meetings are restarting on July 2 in an online format.
  • Community Consultation: Modified service
  • Design Review Panel: Modified service
  • Public Art Commission: Modified service

Staff contact information is available in the online staff directory as well as the map of area City Planning staff and Heritage Planning Staff. Email is preferred (email format: firstname.lastname@toronto.ca).

All City buildings, including City Hall, Metro Hall and all civic centres are closed to public.

As all City buildings remain closed to the public, all events, meetings, film and photography shoots at the following locations are cancelled through December 31:

  • City Hall
  • Old City Hall
  • Metro Hall
  • David Pecaut Square
  • Scarborough Civic Centre
  • Albert Campbell Square
  • North York Civic Centre
  • North York Memorial Hall
  • York Civic Centre
  • East York Civic Centre
  • Etobicoke Civic Centre
  • Toronto Archives

Payment & Inquiry Counters

Payment and Inquiry counters for property tax, utilities and parking tickets are closed.

Property tax and utility bills can still be paid via online banking, in-person at your financial institution, or by mailing a cheque using the reply envelope enclosed with your bill.

Parking tickets can be paid by credit card online, or by mailing a cheque to the address on the back of your parking violation.

Learn more about property tax and utility bills and parking tickets.

The meeting cycle has resumed and meeting schedules are posted at toronto.ca/council.

If you received a ticket on or after March 1, 2020, you have until February 26, 2021 to exercise one of the options on the back of your ticket. If you do not respond by February 26, 2021, you may be deemed not to dispute the charge and the court may enter a conviction for the offence. You do not have to attend in person to request a trial. Request can be made by email or mail by completing a Notice of Intention to Appear (NIA) form and sending the NIA form to poacourt@toronto.ca or by mail to the court address on the back of your ticket. If your fine was due and payable on or after March 16, 2020, you have until February 26, 2021 to pay your fine.

Tickets & Court Proceedings

No in-person Provincial Offences Act proceedings will be conducted before January 25, 2021. All Provincial Offences courtrooms in Toronto are currently closed. The Ontario Court of Justice is hearing non-trial matters remotely by audio conference and continues to prepare for the resumption of trials.

The Chief Justice of Ontario will direct courts to reopen, and the Tribunals will direct the reopening of in-person hearings.

Status of Services

All online services remain available to the public, including access to court formsmaking a payment; looking up your court case status; and requesting an early resolution meeting with the prosecutor.

Email inquiries can be directed to POACourt@toronto.ca

Our Customer Service Call Centre is also available at 416-338-7320 (Monday through Friday, 8:30 a.m. to 4:30 p.m.)

Provincial Offences court motions and payments can be submitted by regular mail to the court location listed on your notice.

City of Toronto Provincial Offences Act intake services are open for electronic written hearings for matters submitted electronically or by mail only.

If you are unable to go to a court location in person and unable to use an online channel, contact the accessibility coordinator at courtaccessibilityeast@toronto.ca

Court Counters Are Open by Appointment Only

Court Services public counters at 1530 Markham Rd., 2700 Eglinton Ave. W. and 60 Queen St. W. are open by appointment only. To book an appointment, please send an email to POACourt@toronto.ca and include the word “Appointment” in the subject line of your email. Appointments will be booked one to two weeks in advance of receiving your email. Appointments may also be booked by telephone at 416-338-7320.

Prior to booking an appointment, consider online services such as payments and filing your request or filing your court application by email.

Entering the Court Location:

  • You will need to answer screening questions before entering a court location. Your result will tell you whether you can enter.
  • You can also complete the screening yourself at https://covid-19.ontario.ca/courthouse-screening/.  Please show the staff member at the entrance to the building the result of your screening to confirm entry.
  • When you arrive at the court location we will ask why you are there and inform you of other ways you might be able to handle your matter such as online or email options. We will tell you about the safety measures in place and ask you to follow them while inside the court location.
  • We will ask you if a Public Health Official or doctor has told you to self-isolate or if you have any COVID-19 symptoms
  • You may be asked to show court staff your belongings or deposit them in a bin for screening or place them on an examination table.
  • You will be required to wear a face covering.
  • There may be delays entering the court location. The number of people allowed inside is limited. You will be allowed entry at the time of your appointment.

Going to the Counter:

  • For payments, try to avoid hand to hand exchange of cash and use bank or credit card.  Use hand sanitizer after.
  • Follow physical distancing signs.

Where possible, consider using online or email channels.

Early Resolution Meetings

All early resolution meetings are held by telephone, regardless of a person’s distance from the courthouse. Persons who received a ticket on or after March 1, 2020 can request an early resolution meeting online via the Court Case Look Up system or by selecting the early resolution meeting option on their ticket and mailing it to the court address on the back of the ticket. The City of Toronto will send notices of early resolution meetings by mail or email to the address on file with the court.

If you cannot find your case, it is likely because the enforcement officer has not yet filed your ticket with the court. Please try again later. Alternatively, you may check the box on your ticket next to the early resolution option and mail the ticket to the address on the back of your ticket.

If you had received an early resolution meeting notice for a meeting date on or after March 16, 2020, your meeting will now be held via telephone and you will be notified of the new date and time of your meeting via email or regular mail at the address on file with the court.

If you would like to request an in-person early resolution meeting, please contact us at POACourt@toronto.ca. In-person early resolution meetings will resume at a future date.

Remote Hearings for Non-Trial Proceedings

The Ontario Provincial Offences Act courts are hearing non-trial proceedings, including guilty pleas, withdrawals, judgment delivery, first appearances, and adjournments remotely by audio conferencing (telephone).

If you have a matter that will be proceeding by audio conferencing (telephone), you or your representative will receive notice of your hearing date from the court office. Please ensure your contact information is up to date with the court office where your matter is being heard. See the Change of Address section, below.

Public Access information for Scheduled Remote Proceedings

The Ontario Court of Justice has introduced new measures to ensure that members of the public and the media continue to have appropriate access to court proceedings.

Provincial Offences Act Non-trial matters in the City of Toronto are accessible via audio conference participation. See details below:

Court Location Court Room Webex Phone Number Access Code
60 Queen Street. W. B 416-915-6530 133 977 4556
60 Queen Street. W. D 416-915-6530 133 487 0001
60 Queen Street. W. C 133 371 5911 133 371 5911
60 Queen Street. W. E 416-915-6530 133 939 9908
60 Queen Street. W. R 416-915-6530 133 010 3505
2700 Eglinton Ave. W. W3 416-915-6530 133 573 8096
2700 Eglinton Ave. W. W5 416-915-6530 133 342 6600
2700 Eglinton Ave. W. W6 416-915-6530 133 171 8627
2700 Eglinton Ave. W. W7 416-915-6530 133 689 3356
2700 Eglinton Ave. W. W8 416-915-6530 133 231 3226
1530 Markham Rd. E1 416-915-6530 133 259 3323
1530 Markham Rd. E2 416-915-6530 133 697 2971
1530 Markham Rd. E3 416-915-6530 133 451 6701
1530 Markham Rd E4 416-915-6530 133 216 7712
1530 Markham Rd. E8 416-915-6530 133 875 1414
1530 Markham Rd. E10 416-915-6530 133 049 4373

 

User guide for Remote Hearings

If you are a defendant and want to confirm the courtroom you are scheduled to attend, please check the status of your offence by visiting the City of Toronto, Court Case Look Up.

The Court’s Protocol Regarding the Use of Electronic Communication Devices in Court Proceedings remains in effect. Also learn about Public and Media Access to Ontario Court of Justice Proceedings during COVID-19.

Disputing a Ticket and Requesting a Trial

Anyone who wishes to dispute a ticket and request a trial can now apply by email or by mail. Please complete the Notice of Intention to Appear form and email it to POACourt@toronto.ca or mail it to the address on the back of the ticket. This change applies to tickets issued on or after March 1, 2020. The information on the ticket that requires a person to attend a court office in person to file a trial request may be disregarded.

If you requested a trial before March 18, 2020, we will send you a notice of a court date by mail, to the address on file with the court.

Reopening a Conviction

Anyone who was previously convicted without a hearing and wishes to apply to have the conviction reopened by the court can send their application by email or mail. The required forms are available online. The completed forms can be emailed to POACourt@toronto.ca or mailed to the address indicated on the back of their ticket.

Fine Extension

Anyone who wishes to apply for an extension of time to pay a Provincial Offences fine can now apply by email or by mail. The required forms are available online. Completed forms can be emailed to POACourt@toronto.ca or mailed to the address indicated on the back of their ticket.

Remote Judicial Pre-trial Hearings

Remote judicial pre-trial hearings began on June 10, 2020. If you have a judicial pre-trial postponed or ordered in Court, you will be notified of the date your judicial pre-trial will be proceeding.

Scheduled to Appear in Court

If you were summoned or scheduled to appear in court for a provincial offence on or after March 16, 2020 and before January 25, 2021, you do not need to attend, as the matter will be rescheduled. You will be notified of the new date by mail at the address on file with the court.

Change of Address

If your address has changed, please email us at poacourt@toronto.ca with your name, case number, and new address information and we will update our system. Alternatively, you can download the Change of Address form and mail the completed form to the court office indicated on your ticket or the court office where your hearing was held.

Court Transcripts

Ordering a new transcript for Toronto Provincial Offences Act cases is available. For further Province of Ontario information about changes to Provincial Offences Act matters, please visit the Ontario Court of Justice.

Adjudicative Boards (Tribunals)

Toronto Local Appeal Body, Administrative Penalty Tribunal and Toronto Licencing Tribunal hearings will be conducted remotely by audio or video conference. If your matter is eligible for an electronic hearing, tribunal staff will contact you by email with information on next steps.

If you would like to proceed with an electronic hearing and have not yet received an email from tribunal staff, please contact the Tribunal by email or phone for more information:

All filing due dates remain suspended, including all timelines established by Toronto Local Appeal Body Rules, Notices and procedural orders. If your appeal involved a direction that prescribes timelines related to filings, the exchange of witness statements, meeting of experts, or similar directions, these timelines are suspended until further notice.

Questions

Toronto Court Services welcomes inquiries by email at POACourt@toronto.ca or via our Customer Service Call Centre at 416-338-7320 (Monday through Friday, 8:30 a.m. to 4:30 p.m.).

Elections staff continue to respond to inquiries at elections@toronto.ca. or call 3-1-1.

Elections offices at City Hall and 89 Northline Rd. remain closed until further notice, with the exception of requirements under the Municipal Elections Act, 1996 for candidates, third party advertisers and the certification of Voting Proxy Appointments. These services will be provided at 89 Northline Rd.

Election Services is adhering to health protocols.

Emergency response by Toronto Fire Services, Toronto Police Service and Toronto Paramedic Services is not impacted.

Emergency Operations Centre

The City’s Emergency Operations Centre (EOC) is in a Level Three activation in response to COVID-19.

The EOC is charged with planning and executing a City-wide operational response that ensures continuity of critical services as the public health situation in Toronto evolves. The response is led by Fire Chief and General Manager of the Office of Emergency Management Matthew Pegg and Medical Officer of Health Dr. Eileen de Villa. The EOC is staffed by key managers and staff from all City divisions and agencies and is now situated within the Office of Emergency Management.

Police

Emergency calls (involving an immediate threat to life or property) are being responded to. Non-emergency incidents can be reported to ‪416-808-2222 or using the online reporting system.

Get the latest details on any changes to Toronto Police Service operations and changes to parking enforcement.

Vision Zero

The Toronto Police Service continues to proactively enforce traffic laws in high-collision areas. Officers from the Toronto Police Service’s Vision Zero Enforcement Team are rotating in daily shifts across the city and patrolling for motorists who are speeding or stunt driving. All red light cameras in the city are active and tickets are being issued to motorists who disobey traffic signals.

Frauds & Scams

Please be extra vigilant when it comes to those trying to sell or provide products or services associated to COVID-19. If you believe that you have been approached or contacted by someone who is misrepresenting themselves in an effort sell goods or services report it to police online.

Eligible Ontario Works Clients will continue to receive their monthly payments via direct bank deposit, payment cards or mailed cheques.

Applying for Financial Assistance

Applications for Ontario Works financial assistance will continue online and through the City’s Application and Support Centre from 8:30 a.m. to 5 p.m. Monday through Friday. The Application and Support Centre is accessible by phone only:

  • 416-338-8888
  • 1-888-465-4478 (toll free)

How to Reach Us

All Employment & Social Services offices are providing services by phone. Clients can call the main line of their regular office between 8:30 a.m. and 4:30 p.m. Monday through Friday to speak with staff.

In addition to phone services, three Employment & Social Services offices are open for in-person service by exception only between 9 a.m. and 3:30 p.m. Monday through Friday

  • Metro Hall Employment & Social Services, 214 Wellington St. W. serving clients in-person by exception from Lawrence Square, Lesmill, Wellesley Place, Yonge Eglinton, Yorkgate and Metro Hall.
  • Scarborough Village Employment & Social Services, 3660 Kingston Rd. serving clients in-person by exception from Beaches, Consilium Place, Golden Mile, Malvern and Scarborough Village.
  • York Humber Employment & Social Services, 605 Rogers Rd. serving clients in-person by exception from Attwell, High Park/Parkdale, The Queensway and York Humber.

Please note:

  • All client contact will be provided by telephone. Only on exceptional circumstances will clients be seen in-person.
  • Clients are requested to call their regular office to receive services over the phone.
  • Visitors will be served by phone and should self-isolate as advised by Toronto Public Health if any of the following applies to you:
    • Have been diagnosed with COVID-19
    • Have any respiratory symptoms (fever, difficulty breathing, cough, runny nose, sore throat
    • Travelled outside Canada in the last 14 days
    • Close contact with a person who has or is suspected of having COVID-19 within the last 14 days
    • Close contact with a person with respiratory illness who has travelled outside of Canada in the last 14 days

Mailing or Sending Information to Our Offices

We have streamlined the collection of client mail through a central mailing address and fax number. The options below are the quickest way for us to receive documents. Please note that during COVID-19, in-person mail drop-off is not available at any of our offices.

Mail

Use the business reply envelope included with the Statement of Income you receive in the mail each month. You can also ask your caseworker for business reply envelopes. The postage is pre-paid and the envelope is already labelled with our central mailing address.

If you are using your own envelope, please use this mailing address:

Toronto Employment & Social Services

PO Box 3888
Stn Industrial Park
Markham, ON L3R 5T2

Fax

Fax your documents to our general fax line at 416-696-3475

Online

Through MyBenefits, you can report income and changes such as your address, shelter costs or phone number online. You can also view your payment status, past payments, letters and more. It’s secure, easy to use and available 24/7 through your smart phone, tablet or computer.

To register, you can visit Ontario.ca/mybenefits. You will need your Member ID and an email address on your file.

The above central mailing address and general fax line is for client mail only.

Suspended Services

The following activities will be suspended or cancelled:

  • All in-person service planning appointments with caseworkers
  • Applications for Emergency Energy Fund (EEF)
  • Employment services for residents
    • Job fairs
    • Employment workshops
    • Resume and interview support
  • New applications for Transit Fair Pass Discount
    • Note: Transit Fair Pass Discount Program renewals will continue to be processed

The City of Toronto has extended the cancellation of City-led and City-permitted outdoor major events through December 31 and all outdoor special event permits during this time period are cancelled. This includes festivals and other large gatherings held at outdoor sites managed by the City or other public locations, such as roads, parks and Civic Squares.

The City is committed to working with event organizers to mitigate the impacts of these cancellations and to determine potential future dates once it is safe to do so.

Event Permits

No new permits will be issued until there is further direction on mass gatherings from Toronto’s Medical Officer of Health.

Event organizers are encouraged to contact the relevant permitting bodies at the City or Toronto Police Service officers/liaisons they have been working with. Alternatively, event organizers can contact the City at cultureTO@toronto.ca

Flag Raisings

Flag raisings will continue on the City Hall courtesy flag pole without a ceremony. Flag raising ceremonies at other civic buildings are suspended.

Ceremonial Documents

Letters of greeting for virtual events, celebratory scrolls and proclamations are being issued.

Lighting of City Hall Towers

The Towers at Toronto City Hall continue to shine in blue tonight and every night in support of our frontline healthcare and essential workers who continue to lead the fight against COVID-19. During commemorative lightings the sign will alternate between the two colours. Visit Lighting of City Hall Towers to make a lighting request.

Tours

All study tours are suspended.

You can make Freedom of Information request by mail or online submission. In-person meetings are suspended.

  • Collection of garbageBlue Bin (recycling), Green Bin (organics), yard waste and oversized and metal items is taking place as regularly scheduled.
  • Toxic Taxi is picking up Household Hazardous Waste. Call 3-1-1 to make an appointment.
  • To request a bin exchange, new bin, additional bin or bin repair, please call 3-1-1.

Special Waste Disposal Instructions

  • All personal hygiene/sanitary products, including tissues, napkins, paper towels, wipes, masks and gloves should be disposed of in the garbage. Diapers can continue to be disposed of in the Green Bin.
  • All material placed in garbage bins should be bagged.

Instructions for Excess Waste

  • Any excess recycling should be placed in a large clear bag beside your Blue Bin. Recycling that is placed in black bags or bags that are not clear will be considered garbage. Excess cardboard should be flattened, cut into small pieces and bundled with string or twine.
  • Excess organics should be put in a clear bag and set out beside your Green Bin.
  • Garbage Tags are still required for excess garbage/bag-only collection and can be bought online and mailed to your home.

Important Notes for Commercial Properties

  • Businesses must be registered to receive City collection services.
  • City services include collection of garbage, Blue Bin recycling and Green Bin organics. Businesses must make their own arrangements for disposal of large furniture, appliances, electronic waste, yard waste and any hazardous waste.
  • Approved commercial customers must purchase City Garbage Tags or subscribe to garbage bin collection service. Garbage Tags are available for purchase online and at Toronto Shoppers Drug Mart and Canadian Tire locations.

Drop-off Depots

Get the latest information about Drop-off Depots.

Important Note About Donations

Due to COVID-19, not all organizations are accepting donations of clothing and other items at this time. Please check with organizations before dropping off items and do not dump items outside of donation bins or put clothing in the Blue Bin recycling.

Learn how to safely make donations.

The City has developed a three tier approach to strengthening prevention against COVID-19 in the emergency shelter system. These tiers are prevention, mitigation, and recovery.

The City has rapidly implemented this plan, mobilizing response on an urgent basis, to be as prepared and stay one step ahead of a very rapidly evolving situation. The City is taking these steps because we know that many people experiencing homelessness have underlying chronic medical conditions that increase their risk from COVID-19 and this is a particularly vulnerable population.

For more information on the City’s COVID-19 response, please review the following:

COVID-19 Shelter Interim Recovery Strategy

In June, the City of Toronto and the United Way Greater Toronto launched a new task force of key homelessness sector stakeholders to identify the actions needed over the next 6-12 months to ensure the shelter system is prepared to respond to a resurgence of COVID-19 and begin planning for recovery.

Stakeholders included community providers, Indigenous communities, heath sector and regional municipal partners, and the public.

Stakeholders discussed the actions needed in the next phase of the COVID-19 response in Toronto’s shelter system. Discussions were organized around three key themes

  • health sector integration and infection prevention,
  • housing opportunities and strategies,
  • and shelter capacity.

The Task Force Report helped to inform the City’s Interim Shelter Recovery and Infrastructure Implementation Plan.

Enhanced Health Safety in Shelters

In response to the COVID-19 pandemic, the City has implemented a number of measures to protect people in the shelter system. This includes:

  • encouraging physical distancing in all areas of the shelter, including washrooms, dining and common areas
  • ensuring physical distancing of at least two metres laterally between beds in order to meet the City’s shelter standards directive, which is based on Ministry of Health guidance for congregate living settings during the pandemic
  • ensure the mandatory use of masks for staff throughout shifts and directive for mandatory masks or face coverings for clients in all common areas
  • symptom screening at all points of entry into the shelter system and active daily screening and monitoring of all clients and staff for COVID-19 symptoms
  • transporting clients with symptoms to provincial assessment sites for testing
  • providing ongoing isolation and recovery sites with supports for clients who await test results or test positive to recover
  • increased infection control and prevention (IPAC) activities including enhanced cleaning protocols at all shelter sites
  • we continue to distribute 100,000 pieces of personal protective equipment (PPE) weekly, including medical masks for use by staff. The City’s also provided $6.1 in funding for PPE, IPAC and staff wages for partner agencies
  • encouraging healthy habits such as hand washing and covering coughs or sneezing into an elbow or tissue

Emergency Shelter

City-administered shelters, 24-hour respite sites and 24-hour women’s drop-ins are open and services continue to be available for people experiencing homelessness. The following programs and locations have been added:

  • 27 new sites have opened for physical distancing, including hotels and temporary facilities. This includes 9 temporary respite sites and expanded facilities with 366 spaces to create more opportunity for physical distancing for clients from shelters, 24-hour respites and 24-hour drop-ins.
  • As of June 30, community centres were returned for community use and clients experiencing homelessness were moved to alternative inside spaces.
  • Additional facilities are being looked at to be activated as needed
  • 18 hotels have been secured with 1,480 rooms occupied with more than 1,600 moved in for physical distancing
    • On April 16, a recovery site with a capacity for at least 200
    • May 8, a second downtown recovery location opened with a capacity for up to 250 individuals

Updated information on program occupancy is posted weekly.

Streets to Homes Outreach

Streets to Homes outreach workers continue to proactively connect with people staying outdoors to provide support and appropriate referrals. Staff are focused on the safety of those in encampments living outdoors.

On April 29, the City’s shelter division’s Streets to Homes outreach team with other divisions and community partners started moving clients who sleep outdoors into up 125 furnished, interim housing units.

Call Central Intake

People seeking emergency shelter are asked to call Central Intake:

  • 416-338-4766
  • 1-877-338-3398 (toll free)

In-person intake is suspended.

Callers are asked to provide details on their current health and recent travel history in order to match them with the appropriate and safest available location.

Learn more about social and financial supports that are available, as well as about sanitation and washroom services that have showers, washrooms, and drinking water, for individuals experiencing homelessness.

Housing Support

The Access to Housing office is closed for in-person visits.

Torontonians can submit Rent-Geared-to-Income Subsidy applications by fax, online or by mail. They can also contact a Housing Help Centre for support. Please contact Housing Help Centres to confirm hours and in-person services available as organizations may have changed how they are providing services.

The Canada-Ontario Housing Benefit is a new funding program providing eligible households with a Portable Housing Benefit to help with rental costs. The City of Toronto and Community Partners will contact eligible applicants about the availability of benefits.

Learn more about housing support for tenants.

Information for Social & Affordable Housing Providers

On March 24, the City issued direction to more than 200 social and affordable housing providers to work with households whose income is affected due to COVID-19 and discontinue eviction-related processes.

Rapid Housing Access Initiative with the Toronto Community Housing Corporation

The City is working with the Toronto Community Housing Corporation (TCHC) on the Rapid Housing Access Initiative to identify vacancies that can be made available immediately to people currently in the shelter system. These TCHC units will be prioritized to those vulnerable to COVID-19, particularly seniors, who are living in the emergency shelter system and referrals will be made through the Coordinated Access System.

Updates for TCHC Tenants

Get the latest updates on any changes to TCHC services, measures for physical distancing and recommendations for self-isolation in TCHC buildings, information on what TCHC is doing to support tenants’ safety and wellness, and actions being taken to help stop the spread during of COVID-19.

Online Services

You can use a variety of online services from home – from ebooks, eaudiobooks, movies and music, to online programs and learning tools. If you don’t have a library card, you can sign up for a Digital Access Card to get immediate access to TPL’s digital resources and services.

In-person Services

  • Place holds on new materials and pick them up at open library branches (contactless)
  • Return library materials through exterior branch drop boxes
  • Access a computer by appointment or drop-in
  • Drop-in and access Wi-Fi (outside of the branch), photocopiers, printers, fax machines, and washrooms
  • Sign up for a library card

Open branches have regular operational hours but are closed on Sundays.

Mobile Services

Bookmobile service and Home Library Service are available with limited contactless service.


More information about library services is available on the Toronto Public Library website.

Business Licensing & Permits

The Licence & Permit Issuing Office at the East York Civic Centre is closed.

Businesses requiring licences and/or permits from the City of Toronto can apply via a Business Licences & Permits Online Application.

The City is issuing Licence Renewal Notices to existing licensed businesses. Business licences will be cancelled for non-payment after 90 days. Existing licensees can renew their licences by mail or by email to mlsbusinesslicence@toronto.ca and complete payment online.

The Toronto Licensing Tribunal is conducting e-hearings to deal with business licensing matters.

Animal Licensing

Mail, telephone and online pet licensing continues.

Arenas, Sports & Multi-Use Fields

All indoor recreation facilities, including indoor courts, pools and rinks are closed. City staff are reaching out to impacted permit holders to advise of cancelled permits.

Outdoor sports field bookings have concluded for the 2020 season.

Banner and Signage Permits

Banner and temporary signage permitting activities are suspended.

Building Permits and Inspections

See building permits and inspections for information on these services.

Community & Allotment Garden Permits

The City’s community gardens and allotment gardens are closed for the season.

Event Permits

No new permits will be issued until there is further direction on mass gatherings from Toronto’s Medical Officer of Health. Read more information about events.

Farmers Market Permits

Permits for farmers markets are being issued with guidelines recommended by Toronto Public Health. Please check with your local farmer’s market organizers to learn more about their fall and winter operations.

Film Permits

Permits will be issued in compliance with recommendations made by municipal and provincial governments regarding the number of people who may assemble together. Municipal closures will be respected, and permits granted for locations that have subsequently closed are now cancelled. Permit requests may still be submitted through FilmPal, and office staff are available remotely to provide information and guidance on preparation and production matters.

Licence to Serve Alcohol

The City is processing liquor licences.

Lottery Licences

Application for a lottery licence or permit, event-specific report forms and eligibility documents for new licences and renewals are currently accepted by email or mail only. Learn more about how to apply for a lottery licence.

Marriage Licence Service

Learn about the issuance of marriage licences and changes to weddings.

Parking Permits

Learn about renewing your on-street residential parking permit or apply for a new one.

Online parking permit applications (temporary on-street only) will be accepted.

Picnics

Picnic permits are now suspended for the season.

Photography Permits

The issuing of some formal photography permits is suspended.

Photography permits are being issued for City parks but are not being issued for:

  • Conservatories
  • Recreation centres
  • Civic centres, including City Hall and Metro Hall
  • City of Toronto Archives
  • Old City Hall

Recreational Facilities

Permits are being issued for community rooms in recreation facilities for a limited number of meetings. No permits will be issued for meetings in community recreation facilities.

Right of Way Permits

Only emergency right of way construction permits and permits connected to large-scale public infrastructure projects will be issued or reviewed.

Short-Term Rentals

As per Provincial regulations, reservations made before November 22 will be honoured regardless of when the rental occurs. No new reservations can be made after November 22, except for individuals in need of housing.

In Toronto, all short-term rentals must comply with the Licensing and Registration of Short-Term Rentals By-law. Short-term rental operators (people renting their homes or rooms for a period of less than 28 consecutive days) must register with the City in order to operate in Toronto. To continue short-term renting, current operators must be registered by December 31, 2020. Learn about the rules for short-term rentals and register online.

Trade Licence

All trade licensing activities are suspended.

Tree Removal or Injury Permit

Applications continue to be reviewed and the City is processing permits, exception requests and payments. Contact your district office by email to make payment arrangements. Applications and exception requests can also be submitted by mail.

Vehicle-For-Hire Driver & Vehicle Licences

Businesses requiring vehicle-for-hire licences from the City of Toronto can apply via a Business Licences & Permits Online Application.

The City is issuing Licence Renewal Notices to existing licensed businesses. Existing licensees can renew their licences by mail or by email to mlsbusinesslicence@toronto.ca and complete payment online.

For online vehicle registration email vehicleinspection@toronto.ca

Museums, Galleries & Cultural Centres

All HistoricTO tours are suspended. City museums and the Market Gallery are closed.

All pre-registered programs at Cedar Ridge Creative Centre and at the Assembly Hall are cancelled.

Farmers Markets

Farmers markets remain open for curbside pickup.

Open

  • Toronto Museums and Historic Sites: Montgomery Inn
  • Etobicoke Civic Centre
  • East York Civic Centre

Farmers Markets in Toronto Parks

  • East Lynn Park (online only)
  • Humber Bay Park West
  • Johnathan Ashbridge Park
  • June Rowlands Park
  • Lakeshore Village Park
  • Leslieville Park
  • Masaryk Park
  • V. Burgess Park
  • Riverdale Park West
  • Sorauren Avenue Park
  • Trinity Bellwoods Park
  • Underpass park
  • Withrow Park

Additional market opening dates will be determined by the capacity of organizers to comply with Farmers & Fresh Food Markets Reopening information and the required permitting process. The City will prioritize areas of the city that face food insecurity.

Organizers are encouraged to contact their relevant City permitting bodies. Based on individual market site restrictions, City permitting divisions may have additional recommendations and heightened requirements where appropriate.

View a list of farmers markets. Check with individual markets for exact opening dates and protocols.


St. Lawrence Market

The St. Lawrence Market South (main) Market building at 91-95 Front Street East will remain open during the Lockdown category of the Province’s COVID-19 response framework.

Due to Provincial restrictions related to markets the Saturday Farmers Market will not be able to operate inside the Temporary Market at 125 The Esplanade until further notice. The Farmers Market will operate outside on Market Street between The Esplanade and Wilton Street. A limited number of Farmers Market vendors will be in attendance on Saturday, November 28, and the outdoor market area will expand with additional stalls in the coming weeks.

Customers are reminded to keep physical distance and wear their mask in all areas of the St. Lawrence Market Complex including while in line and in the outdoor market area.

The Market is a public food market that includes essential food retail and restaurants open for take-out and delivery only.

Please see the full list of revised hours and closures. The South Market will be open for winter holiday hours. Sunday Antique Market is temporarily closed until further notice. Some St. Lawrence Market merchants, farmers and vendors may choose to close or modify their hours.

COVID-19 Precautions While Shopping at the Market

St. Lawrence Market continues to operate with extensive COVID-19 precautions including mandatory masks in all indoor areas, enhanced sanitization, entrance and capacity management to ensure customers have space to keep physical distance. Dining is not permitted inside or in outdoor spaces of the St. Lawrence Market Complex.

When shopping at the Market follow these guidelines to do so safely.

The Market will make best efforts to have a list of stores or stalls with the following types of shopping options:

  • Delivery
  • Curbside pick-up
  • In store pick-up
  • Online ordering
  • Advanced email or phone orders

For more information, visit the St. Lawrence Market website.

Parking Enforcement

Toronto Police Service is enforcing most parking regulations, including:

Parking Violation Notices

Parking violation operations, including issuing tickets, payment processing, and the electronic dispute process, continues.

Parking violation payments must be paid by the deadline noted on the ticket. Payments can be made online or via mail. Inquiry & Payment Counters are closed.

All in-person Administrative Penalties Offices are closed. Parking violations can be disputed online and the APS Inquiry line 416-396-4APS(4277) and apsinquiry@toronto.ca are being monitored.

Inquiries regarding plate denial matters should be sent to apscomplaints@toronto.ca

Parking Permits

Learn how to get a temporary on-street parking permit.

The City of Toronto maintains over 1,500 parks and ravines that are safe places for residents to enjoy the outdoors and natural environment during COVID-19. You are encouraged to visit a park, get fresh air and exercise with members of your household only.

  • Walk, run or bike in parks and ravine green spaces, trails and boardwalks
  • Use playgrounds, play structures and fitness equipment.
    • Following guidance from Toronto Public Health, outdoor playground equipment is not sanitized.
    • Guidelines are available for parents and caregivers.
  • Use a picnic table or picnic shelter (permits for these amenities are not being issued)
  • Visit an off-leash area with your dog
  • Visit an outdoor sports amenity as long as there are not more than 10 people using the amenity at a time:
    • BMX and skateboard parks
    • Disc golf locations
    • Soccer fields
    • Baseball diamonds
    • Sports and multi-use fields
    • Outdoor basketball courts
    • Tennis courts, platform tennis and pickleball courts
    • Bocce and lawn bowling facilities

Important Reminders

Alcohol in Parks

Please note that alcohol consumption in City parks is still prohibited.

There are three relevant liquor offences under Toronto Municipal Code, Chapter 608, Parks. Each offence carries a $300 fine:

  • §608-8A – Possess open liquor container in a park without permit
  • §608-8B – Provide/supply/make available liquor in a park to persons who appear to be underage
  • §608-8C – Consume/sell/serve liquor in a park without permit

The provincial Liquor Licence Act also carries $100 fines for drinking in public:

  • 31(2) – Consuming liquor in other than licensed premises, residence or private place
  • 31(2) – Having liquor in open container in other than licensed premises, residence or private place

The Act also has a $50 fine for being intoxicated in a public place (31(4)).

Parking

  • Park parking lots are open
  • High Park is closed to traffic on weekends

Learn about parking enforcement.

Washrooms

Residents and visitors can access winterized parks washrooms this winter. These are park washrooms that will be kept open and cleared of snow and ice.

In addition, the City has opened a number of facilities with showers and washrooms for all individuals in need of these services, including those experiencing homelessness and other vulnerable individuals. Portable toilets with hand-washing stations are also available in key locations.

Conservatories

The Allan Garden and Centennial Park conservatories are closed.

Community & Allotment Gardens

The City’s community gardens and allotment gardens season has ended.

Commemorative Tree & Bench Program

New applications to the Commemorative tree and bench program are not being accepted. Residents who have submitted applications and made payments will be contacted by staff with further instructions.

Toronto Island Park & Ferry

Ferry service is operating at half capacity and on a reduced winter schedule. Find out about the ferry services and purchasing tickets.

Trees

Tree maintenance, inspection and removal continues. This work is prioritized based on safety hazards and assisting Toronto Hydro.

Seasonal tree planting continues.

Service counters are closed, however applications continue to be reviewed and the City is processing permits, exception requests and payments. Contact your district office by email to make payment arrangements. Applications and exception requests can also be submitted by mail.

Contact 311 for all other requests and inquiries related to trees.

The City’s Community Stewardship Programs and Tree Planting and Stewardship Events season has ended.

Customer Service

Please call the customer service phone line at 416-396-7378 or email pfrcustomerservice@toronto.ca.


Also learn about recreation and pools.

Property Tax

View the billing dates for the rest of 2020.

Municipal Land Transfer Tax Payments

The City is not accepting in-person pre-payment of the Municipal Land Transfer Tax (MLTT).

An Electronic Funds Transfer (EFT) process is now available. Please use these EFT instructions to submit MLTT payment. Once complete, payment is confirmed and sent to incomingwire@toronto.ca. The supporting land registration transaction documents should be sent directly to John.Longarini@toronto.ca.

Utility Bills

Learn about your utility bill.

Public consultation continues online where appropriate. In-person consultation meetings are cancelled. For details on all consultation activities and how to participate in virtual events, please visit the Public Consultations Calendar.

Continuing Recreation Programs & Open Facilities

Outdoor skating rinks

Most of the City’s 54 outdoor artificial ice rinks open November 28. The City’s rinks will be open daily, weather permitting, into March 2021. Check the status page for information on your local ice rink.

  • Reservations are encouraged. A small number of spots will be available for participants who are not able to make a reservation online.
  • Capacity is limited to 25 people per ice pad and skaters should only skate with members of their household.
  • Leisure skate times will run in 45-minute sessions and skating is only permitted during supervised hours.
  • Indoor washroom access will be available, however, change rooms are closed and skaters should come ready to skate.

Suspended Recreation Programs & Closed Facilities

  • All indoor recreation facilities, including arenas, gymnasiums, walking tracks, indoor sport courts, pools and rinks are closed.
    • Includes indoor permits for social gatherings and sport games/group fitness
    • Registered and instructional programs such as learn to skate and swim programs, dance, group fitness and wellness programs
  • Hockey games and scrimmages
  • Drop-in sports programs
  • Table tennis, billiards, foosball
  • Conservatories (Allen Gardens and Centennial Park)
  • Non-City of Toronto facilities, including the Toronto Track and Field Centre

Association of Community Centres (AOCCs)

Some community centres funded by the City of Toronto are run by volunteer Boards or Committees of Management, which employ their own staff. Visit the centre’s website to learn about service changes and hours.

Continuing Services

Repairs and maintenance on roads, bridges, bikeways and sidewalks continue.

View daily, monthly and annual pothole repairs online.

Learn about:

  • CurbTO Temporary Parking Pick-Up Zones that help support quick food, medicine and merchandise pick-ups by allowing residents to park for free for up to 10 minutes in close proximity to a business offering curbside or delivery services.

Suspended Services

Routine operations, including event support, have been suspended.


Learn about traffic and parking enforcement.

Continuing & Modified Services

The Supportive Housing Program has resumed full service.

Homemakers and Nurses Services (HMNS) program has resumed full service.

All City-operated long-term care homes continue to provide 24-hour care and service.

Additional precautions have been taken in long-term care homes, including:

  • enhanced active screening and testing
  • universal masking protocols
  • enhanced Infection Prevention & Control (IPAC) and cleaning measures
  • close collaboration with Toronto Public Health, hospital partners and the Ministry to safeguard residents, their loved ones and staff members

Visiting City of Toronto Long-Term Care Homes

As per Ministry guidelines, visiting is restricted to essential visitors (end of life) and essential caregivers only.

Essential visitors and essential caregivers may visit even if the home is in outbreak.

An essential caregiver is someone who provides essential support for a resident such as feeding and activities of daily living, relational continuity and assistance with decision making, which permits the resident to maintain good health and well-being.

All essential caregivers, up to two per resident, must be registered with the Long-Term Care home. In addition they will:

  • visit one at a time
  • be tested for COVID-19 weekly and show proof of a negative test result
  • pass active screening, including a temperature check, before entering
  • receive added training on COVID-19, IPAC and personal protective equipment (PPE)
  • be provided with a surgical mask to wear at all times during their visit
  • be provided with and wear additional PPE if required, depending on the condition of the resident they are visiting
  • be able to visit residents in their rooms and will be able to physically touch residents

Suspended Services

The Adult Day Programs at Bendale Acres, Cummer Lodge and Kipling Acres are suspended.

The Toronto Archives are currently closed to the public with no access to the Research Hall.

Suspended Services

  • Public education programs and school and community group tours are cancelled.
  • Film shoots, meeting room bookings and events at the Toronto Archives are cancelled.

Continuing Services

Digital materials can be accessed online and reference services are being provided to researchers by email using digital records. Researchers can contact archives@toronto.ca for this service.

Emergency Services

Critical Toronto Public Health (TPH) services continue, including infectious disease monitoring and leading the City’s COVID-19 response.

Continued Services

  • Public Health Nurses are available to provide information about TPH services at 416-338-7600 (Monday to Friday 8:30 a.m. – 4:30 p.m.), eChat (Monday to Friday 8:30 a.m. – 4 p.m.), and publichealth@toronto.ca.
  • Flu vaccine, including high-dose flu vaccine, is available at Toronto Public Health flu clinics by appointment only
  • Response to animal bites including rabies vaccine delivery
  • Foodborne illness investigations and food complaints
  • Response to complaints indicating a health hazard
  • Preschool Speech and Language and Blind Low Vision program services (available virtually)
  • Infant Hearing Program Audiology Services
  • Infant Hearing Program Universal Newborn Hearing Screening pre-discharge and in the community at limited sites
  • Reduced breastfeeding clinic services are available in the community. Please call the breastfeeding clinic before going in person
  • Support for breastfeeding and postpartum care is available for new parents by telephone. Parents can complete this online form or call 416-338-7600 or eChat
  • Reduced Post-partum Adjustment Program (PAP) telephone service. Call 416-338-7600 or eChat to speak to a Public Health Nurse for questions or concerns
  • Reduced/limited Healthy Babies Healthy Children (HBHC), Nurse Family Partnership (NFP) and Homeless At Risk Prenatal (HARP) services are available. Call 416-338-7600 or eChat to speak to a Public Health Nurse for questions or concerns
  • Needle exchange and methadone maintenance services
  • Sexual Health Infoline Ontario & eChat
  • Urgent sexual health clinic services by appointment are operating only at the Crossways clinic, please call ahead
  • Tuberculosis program services (priority patients)
  • Emergency dental services will be provided by appointment only to eligible patients. Please call 416-338-6565
  • Supervised injection service
  • Mobile food premises approvals
  • Issuing of Municipal Clearance Letters for permanent liquor sales licences
  • Routine inspections of food premises and personal service settings. This includes updates to the DineSafe, BodySafe and SwimSafe web pages
  • A team of school nurses provide COVID-19 and mental health and well-being support to schools.

Suspended Services

The following health services will be suspended:

  • All services provided by Vulnerable Adults and Seniors(VAS) team, and Investing In Families (IIF) public health nurses
  • Child development screening events
  • Post-partum calls to new parents or caregivers
  • Healthiest Babies Possible Program
  • Immunization clinics
  • Dental outreach programs
  • Sexual health clinics (Talk Shop, Jane Street and Scarborough)
  • Community and school-based health promotion program (e.g., education and health promotion programs in schools and community agencies), including acceptance of referrals or requests for these services
  • Some breastfeeding clinics are closed. Visit the breastfeeding clinics link for details
  • ChemTRAC: businesses are still encouraged to submit their annual reports for the 2019 reporting year. Reports will be accepted after the reporting deadline of June 30.
  • Special event food safety review and monitoring, Food Handler Certification Program registration, training and certification, and consumer food safety education programs
  • Water sampling kit pick-up and drop-off for lead or well water.
  • Complaint response to smoking or vaping in any location, including:
    • bars
    • restaurants
    • public squares
    • apartments and condominiums
  • Receiving of bed bug and other insects, such as ticks for identification and submission
  • Issuing of Municipal Clearance Letters for special event food safety review and monitoring, and training and public education programs
  • Routine inspections of pools and spas
  • Liaison Public Health Nurses are unable to respond to service requests from schools for support with curriculum materials, services or non COVID-19 programming information.

Critical Toronto Water operations continue and include:

  • providing safe drinking water
  • safe collection and treatment of wastewater
  • stormwater management

Toronto Water is an essential service for Toronto’s residents and businesses. Toronto’s drinking water is safe to use and drink directly from the tap. It is continuously tested, monitored and analyzed to ensure it meets the strict standards of Toronto Public Health, the Province of Ontario and Government of Canada.

All emergency repairs and response continue, including emergency watermain break repairs. Critical construction projects related to water and wastewater infrastructure will continue. Some customer service and public education activities, including the HTO To Go Water Trailer, are suspended until further notice.

For information about construction being done in your Ward, visit Ward Profiles, select your Ward from the map or list, then expand the Construction Notices accordion on your Ward page.

Toronto Transit Commission (TTC)

TTC services continue to be available with some operating changes.

Customer and employee safety are of paramount importance. Learn about mandatory masks and face coverings, changes to boarding, payments, extra buses on key routes and cleaning practices by visiting the TTC’s website.

Wheel-Trans

Wheel-Trans customers are asked to only book essential trips at this time. Customers booking a trip to a hospital or COVID-19 assessment centre must call the Wheel-Trans Reservations Line at 416-393-4222 as these trips cannot be booked online.

Non-Wheel-Trans customers and local social work organizations are responsible for providing their own transportation to COVID-19 assessment centres. Please do not call Wheel-Trans. It is critical that the reservations line remain open for customers who may not have any other transportation option.

Wheel-Trans is transporting Toronto Community Housing and City shelter clients to assessment and isolation centres. These trips are not booked through the reservations line.

Learn more about Wheel-trans operations during COVID-19.

Other Essential Travel Options

Residents and visitors can access winterized parks washrooms this winter. These are park washrooms that will be kept open and cleared of snow and ice.

In addition, the City has opened a number of facilities with showers and water for individuals in need of these services. These locations can be found below.

Read the guidelines for safely using public washrooms during COVID-19.

Washrooms & Showers

Facility Name Address Amenities Hours
Harrison Pool 15 Stephanie St. Washrooms, Showers, Water Monday to Sunday
8 a.m. to 3:30 p.m.
Lamport Stadium 1155 King Street West Washrooms, Showers, Water Monday to Sunday
8 a.m. to 3:30 p.m.
Nathan Phillips Square 100 Queen St. W. Washrooms Monday to Sunday
10 a.m. to 10 p.m.
South Market 91-95 Front St.
Lower Level
Washrooms Tuesday to Friday
9 a.m. to 5 p.m.Saturday
5 a.m. to 4 p.m.
The Saturday Farmers Market 125 The Esplanade Washrooms Saturday
5 a.m. to 3 p.m.
Union Station 65 Front St. Washrooms Monday to Sunday
5:30 a.m. to 12:45 a.m.

Portable Toilets

Portable toilets are available at the following locations:

  • Alexandra Park, 275 Bathurst St.
  • Regent Park, 600 Dundas St. E
  • Moss Park, 150 Sherbourne St.
  • North-West corner of Lake Shore Blvd. and Spadina Ave. near the Gardiner/Lakeshore encampment

Marriage Licence Service

Couples are advised to review their wedding plans considering reduced attendance limits and closures of event spaces. Marriage licences are only good for 90 days from date of issue and are non-refundable. Only those who need to marry urgently or have firm plans for an upcoming date should seek a licence at this time.

The City is issuing marriage licences by appointment only. Toronto residents who wish to apply for a marriage licence can book an appointment online and must complete their application three days before their appointment. Appointments will take place at the North York Civic Centre.

Registry services counters at the City Clerk’s Office at City Hall and the Etobicoke and Scarborough Civic Centres are closed.

Wedding Chambers

The wedding chambers at Toronto City Hall, North York, Scarborough and York Civic Centre are closed. New bookings are suspended.

Other Locations

Event permits for City facilities, including civic centres, recreation facilities, and parks are cancelled.

The Toronto Zoo is open for Holiday Drive-Thru and virtual programming.

High Park Zoo and Riverdale Farm are closed to visitors.