Last updated: July 22, 2021 at 11:46 a.m.
Updates to this page are ongoing. Please check back often for the latest information.
The City remains prepared to respond to emergencies. Emergency response by Toronto Police, Fire Services, and Paramedic Services is not impacted.
The Accounts Payable Customer Service Desk is closed.
Get information on how to submit an invoice to the City for the payment of goods and services.
Accounts Payable continues to process invoices for payment from remote workplaces during the pandemic. Submit your complete invoice to firstname.lastname@example.org for payment processing. Paper invoices are not accepted and will be confidentially shredded when regular business resumes.
Animal Services Shelters are open to the public by appointment only for emergencies, adoption, pet redemption, pet surrender and fostering. Please call 416-338-PAWS during the hours of 10:30 a.m. – 6:30 p.m. to make an appointment.
Mail, telephone and online pet licensing continues.
Spay-neuter services at stationary clinics have reopened to the public for owned pets and feral cats on a limited basis. COVID-19 protocols are in place to keep staff and the public safe.
Animal related bylaw enforcement is continuing between the hours of 8:30 a.m. and 6:30 p.m.
Emergency Services is continuing between 6 a.m. – 1 a.m., 7 days a week and includes:
The following programs are suspended:
Get advice and assistance if you are experiencing hardship and struggling to care and provide necessities for your pets due to COVID-19.
All Toronto Building services are open; however, they are being delivered differently to ensure the health and safety of residents and employees.
Staff continue to be available via phone and email. Contact information for Toronto Building is available in the online staff directory. Email is preferred (email format: email@example.com).
All inspection services are being provided.
Inspection requests should be booked online through the Request a Building Inspection web page.
Requests for property information may be submitted by email to: firstname.lastname@example.org. Please state “Property Information Report or Compliance letters” in the subject line.
Learn about the enforcement of COVID-19 orders and bylaws.
Emergency bylaw enforcement is done in response to emergency orders and unsafe conditions, including:
The following non-emergency bylaw enforcement are continuing. This includes service requests related to:
To make a bylaw complaint, call 3-1-1.
Exemption permits are being processed and Property Standards Committee and Rooming House Licensing hearings are being held.
The Province of Ontario passed Ontario Regulation 130/20 under the City of Toronto Act, 2006 that limits the City’s ability to prohibit and regulate certain types of noise. Under the Province’s regulation, noise made in connection with construction projects and services associated with the healthcare sector, including new facilities, expansions, renovations and conversion of spaces that could be repurposed for health care space is permitted 24 hours a day, seven days a week. Noise made in connection with any other construction activity is permitted between the hours of 6 a.m. and 10 p.m., seven days a week. The Provincial Regulation is in effect until October 7, 2021.
Note, child care programs not operated by the City will contact families as they resume child care services.
EarlyON Child and Family Centres in Toronto are delivering virtual services and outdoor programming only.
Overall, planned construction is making repairs to Toronto’s major and local roads, sidewalks and cycling infrastructure, improving public transit infrastructure, replacing and rehabilitating watermains and sewers, and building and improving major water infrastructure that will help improve Toronto’s waterways and stormwater systems.
City of Toronto contractors must continue to abide by the Occupational Health and Safety Act and adhere to guidelines issued by public health authorities and the Ministry of Labour, Training & Skills Development to help stop the spread of COVID-19 and ensure the safest possible environment for construction workers.
To apply to posted job opportunities at the City of Toronto, please visit Jobs at the City.
All job assessments and interviews will be conducted online. If not possible, appropriate health and safety protocols will be followed during in-person assessments.
Most in-person volunteer opportunities are currently unavailable.
All City Planning services have resumed, however they are being delivered differently to ensure the health and safety of residents and employees. Service may be online-only or via staff who are teleworking, but there is limited or no impact to delivery.
Staff contact information is available in the online staff directory as well as the map of area City Planning staff and Heritage Planning Staff . Email is preferred (email format: email@example.com).
All City buildings, including City Hall, Metro Hall and all civic centres are closed to public.
As all City buildings remain closed to the public, all events, meetings and displays at the following locations are cancelled through September 6, 2021:
Payment and Inquiry counters for property tax, utilities and parking tickets are closed.
Property tax and utility bills can still be paid via online banking, in-person at your financial institution, or by mailing a cheque.
Parking tickets can be paid by credit card online, or by mailing a cheque to the address on the back of your parking violation.
The meeting cycle has resumed and meeting schedules are posted at toronto.ca/council.
For information on Toronto Court Services during COVID-19, visit Court Services Changes During COVID-19.
At this time, limited services are available on site at the Provincial Offences Act (POA) court locations. If you are attending a POA court in person, there are a number of requirements you must follow in order to attend. Visit Court Services Changes During COVID-19 for details.
The Ontario Court of Justice (OCJ) has issued a number of notices in response to the COVID-19 pandemic. This information is in response to ensuring the safety and well-being of all participants and the public at large while continuing to provide access to justice. Visit the Ontario Court of Justice’s website to obtain up-to-date information on how the orders impact you during COVID 19.
Elections offices at City Hall and 89 Northline Rd. remain closed until further notice, with the exception of requirements under the Municipal Elections Act, 1996 for candidates, third party advertisers and the certification of Voting Proxy Appointments. These services will be provided at 89 Northline Rd.
Election Services is adhering to health protocols.
The City’s Emergency Operations Centre (EOC) is in a Level Three activation in response to COVID-19.
The EOC is charged with planning and executing a City-wide operational response that ensures continuity of critical services as the public health situation in Toronto evolves. The response is led by Fire Chief and General Manager of the Office of Emergency Management Matthew Pegg and Medical Officer of Health Dr. Eileen de Villa. The EOC is staffed by key managers and staff from all City divisions and agencies and is now situated within the Office of Emergency Management.
Emergency calls (involving an immediate threat to life or property) are being responded to. Non-emergency incidents can be reported to 416-808-2222 or using the online reporting system.
The Toronto Police Service continues to proactively enforce traffic laws in high-collision areas. Officers from the Toronto Police Service’s Vision Zero Enforcement Team are rotating in daily shifts across the city and patrolling for motorists who are speeding or stunt driving. All red light cameras in the city are active and tickets are being issued to motorists who disobey traffic signals.
Please be extra vigilant when it comes to those trying to sell or provide products or services associated to COVID-19. If you believe that you have been approached or contacted by someone who is misrepresenting themselves in an effort sell goods or services report it to police online.
Enjoy the City Hall Live Spotlight livestreamed concert series, part of ShowLoveTO, resuming on July 26.
The City of Toronto has extended the cancellation of City-led and City-permitted outdoor major events through September 6, 2021 and all outdoor special event permits during this time period are cancelled. This includes festivals and other large gatherings held at outdoor sites managed by the City or other public locations, such as roads, parks and Civic Squares.
The City is committed to working with event organizers to mitigate the impacts of these cancellations and to determine potential future dates once it is safe to do so.
No new permits will be issued until there is further direction on mass gatherings from Toronto’s Medical Officer of Health.
Event organizers are encouraged to contact the relevant permitting bodies at the City or Toronto Police Service officers/liaisons they have been working with. Alternatively, event organizers can contact the City at firstname.lastname@example.org
Flag raisings will continue on the City Hall courtesy flag pole without a ceremony. Flag raising ceremonies at other civic buildings are suspended.
Letters of greeting for virtual events, celebratory scrolls and proclamations are being issued.
The Towers at Toronto City Hall continue to shine in blue tonight and every night in support of our frontline healthcare and essential workers who continue to lead the fight against COVID-19. Visit Lighting of City Hall Towers to make a lighting request.
Note: Please be advised that Toronto City Hall’s LED lighting system on the Green Podium Roof is currently out of order and is temporarily unavailable. We apologize for the inconvenience and appreciate your patience as we work to make it operational again.
All study tours are suspended.
You can make Freedom of Information request by mail or online submission. In-person meetings are suspended.
Due to COVID-19, not all organizations are accepting donations of clothing and other items at this time. Please check with organizations before dropping off items and do not dump items outside of donation bins or put clothing in the Blue Bin recycling.
Learn how to safely make donations.
The City has developed a three tier approach to strengthening prevention against COVID-19 in the emergency shelter system. These tiers are prevention, mitigation, and recovery.
The City has rapidly implemented this plan, mobilizing response on an urgent basis, to be as prepared and stay one step ahead of a very rapidly evolving situation. The City is taking these steps because we know that many people experiencing homelessness have underlying chronic medical conditions that increase their risk from COVID-19 and this is a particularly vulnerable population.
For more information on the City’s COVID-19 response, please review the following:
In June, the City of Toronto and the United Way Greater Toronto launched a new task force of key homelessness sector stakeholders to identify the actions needed over the next 6-12 months to ensure the shelter system is prepared to respond to a resurgence of COVID-19 and begin planning for recovery.
Stakeholders included community providers, Indigenous communities, heath sector and regional municipal partners, and the public.
Stakeholders discussed the actions needed in the next phase of the COVID-19 response in Toronto’s shelter system. Discussions were organized around three key themes
The Task Force Report helped to inform the City’s Interim Shelter Recovery and Infrastructure Implementation Plan.
In response to the COVID-19 pandemic, the City has implemented a number of measures to protect people in the shelter system. This includes:
City-administered shelters, 24-hour respite sites and 24-hour women’s drop-ins are open and services continue to be available for people experiencing homelessness.
Since the start of the pandemic, the City’s opened 40 new, temporary shelter locations to create physical distancing in the shelter system and provide spaces for people to move indoor from encampments. Currently, at least 25 new locations are active, providing around 2,600 spaces in new temporary shelters and hotel programs. The City of Toronto and its partners operate 75 base shelters and 24-hour respite sites in addition to the temporary shelter locations.
The City has a series of client supports in place in shelters and hotel programs, including:
Updated information on program occupancy is posted weekly.
Streets to Homes outreach workers continue to proactively connect with people staying outdoors to provide support and appropriate referrals. Staff are focused on the safety of those in encampments living outdoors.
On April 29, the City’s shelter division’s Streets to Homes outreach team with other divisions and community partners started moving clients who sleep outdoors into up 125 furnished, interim housing units.
People seeking emergency shelter are asked to call Central Intake:
In-person intake is suspended.
Callers are asked to provide details on their current health and recent travel history in order to match them with the appropriate and safest available location.
Learn more about social and financial supports that are available, as well as about sanitation and washroom services that have showers, washrooms, and drinking water, for individuals experiencing homelessness.
The Access to Housing office is closed for in-person visits.
Torontonians can submit Rent-Geared-to-Income Subsidy applications by fax, online or by mail. They can also contact a Housing Help Centre for support. Please contact Housing Help Centres to confirm hours and in-person services available as organizations may have changed how they are providing services.
The Canada-Ontario Housing Benefit is a new funding program providing eligible households with a Portable Housing Benefit to help with rental costs. The City of Toronto and Community Partners will contact eligible applicants about the availability of benefits.
Learn more about housing support for tenants.
On March 24, the City issued direction to more than 200 social and affordable housing providers to work with households whose income is affected due to COVID-19 and discontinue eviction-related processes.
The City is working with the Toronto Community Housing Corporation (TCHC) on the Rapid Housing Access Initiative to identify vacancies that can be made available immediately to people currently in the shelter system. These TCHC units will be prioritized to those vulnerable to COVID-19, particularly seniors, who are living in the emergency shelter system and referrals will be made through the Coordinated Access System.
Get the latest updates on any changes to TCHC services, measures for physical distancing and recommendations for self-isolation in TCHC buildings, information on what TCHC is doing to support tenants’ safety and wellness, and actions being taken to help stop the spread during of COVID-19.
During Step Three of the Province’s three-step roadmap, we have increased the number of people allowed into our branches while still maintaining physical distancing of two metres. Branches are currently closed on Sundays. Check the branch listing for more information.
Full details: tpl.ca/covid19
If you visit a library branch, wear a mask, keep physically distanced and sanitize your hands even if you’re vaccinated. For everyone’s safety, in-person services are limited and modified, and staff cannot offer the same extended support as we used to. Individuals who refuse to wear a mask without declaring a medical or legal exemption, whether at a branch or waiting in line outside, will be refused service.
More at tpl.ca/onlineservices
The Licence & Permit Issuing Office at the East York Civic Centre is closed.
Businesses requiring licences and/or permits from the City of Toronto can apply via a Business Licences & Permits Online Application.
Business licences set to expire in 2021 will be cancelled for non-payment after 150 days, and will not be subject to late fees. For questions, please contact MLSBusinessLicence@toronto.ca.
The Toronto Licensing Tribunal is conducting e-hearings to deal with business licensing matters.
Mail, telephone and online pet licensing continues.
On July 21, 2021, indoor drop-in sports, leisure activities, lane swim and leisure swim will become available.
Team sports can be played as long as it is no contact or modified to be no contact and have been since step 2.
Banner and temporary signage permitting activities are suspended.
See building permits and inspections for information on these services.
The City’s community gardens and allotment gardens are open for the 2021 season.
No new permits will be issued until there is further direction on mass gatherings from Toronto’s Medical Officer of Health. Read more information about events.
Permits for farmers markets are being issued with guidelines recommended by Toronto Public Health. Please check with your local farmer’s market organizers to learn more about their operations.
Permits will be issued in compliance with health and safety guidelines. Municipal closures will be respected, and permits granted for locations that have subsequently closed are now cancelled. Permit requests may still be submitted through FilmPal, and office staff are available remotely to provide information and guidance on preparation and production matters.
The City is processing liquor licences.
Application for a lottery licence or permit, event-specific report forms and eligibility documents for new licences and renewals are currently accepted by email or mail only. Learn more about how to apply for a lottery licence.
Learn about the issuance of marriage licences and changes to weddings.
Free permits are available for private businesses to offer outdoor fitness classes, subject to Council approval. Permits are issued on a first-come, first-served basis; allow a maximum of 20 participants, including instructors; and are for open greenspaces in parks. Learn more on Seasonal and League Bookings.
Beginning June 30, games and scrimmages can be played. Most seasonal permits for sports fields have already been issued and the City has reached out to permit holders directly about what is allowed.
Learn about on-street residential parking permits, including renewal periods.
Temporary visitor parking permit applications are being accepted online.
Permits for picnics and fire pits can be issued for maximum of 25 people effective June 30. Permit booking is available.
The issuing of some formal photography permits is suspended.
Photography permits are being issued for City parks but are not being issued for:
No permits are being issued for recreational facilities.
Only emergency right of way construction permits and permits connected to large-scale public infrastructure projects will be issued or reviewed.
As per Provincial regulations, short-term rentals are permitted to open but indoor pools, communal steam rooms, saunas or indoor whirlpools, indoor fitness centres, or other indoor recreational facilities must remain closed.
In Toronto, all short-term rentals must comply with the Licensing and Registration of Short-Term Rentals By-law. Short-term rental operators (people renting their homes or rooms for a period of less than 28 consecutive days) must register with the City in order to operate in Toronto. Learn about the rules for short-term rentals and register online.
All trade licensing activities are suspended.
Applications continue to be reviewed and the City is processing permits, exception requests and payments. Contact your district office by email to make payment arrangements. Applications and exception requests can also be submitted by mail.
Businesses requiring vehicle-for-hire licences from the City of Toronto can apply via a Business Licences & Permits Online Application.
For online vehicle registration email email@example.com
The Museum Shop Online is open for curbside pick-up and delivery.
City museums and the Market Gallery are closed.
All pre-registered programs at Cedar Ridge Creative Centre are cancelled. Virtual programs at Assembly Hall continue.
Farmers markets remain open for curbside pickup.
Farmers Markets in Toronto Parks
Additional market opening dates will be determined by the capacity of organizers to comply with Farmers & Fresh Food Markets Reopening information and the required permitting process. The City will prioritize areas of the city that face food insecurity.
Organizers are encouraged to contact their relevant City permitting bodies. Based on individual market site restrictions, City permitting divisions may have additional recommendations and heightened requirements where appropriate.
View a list of farmers markets. Check with individual markets for exact opening dates and protocols.
The St. Lawrence Market South (main) Market building at 91-95 Front Street East and Saturday Farmers Market remain open. The seasonal outdoor area of the Saturday Farmers Market is open until November 2021.
Customers are reminded to keep physical distance and wear their mask in all areas of the St. Lawrence Market Complex including while waiting in line.
The Market is a public food market that includes essential food retail and restaurants open for dine-in, take-out and delivery.
Please see the full list of revised hours and closures. Some St. Lawrence Market merchants, farmers and vendors may choose to close or modify their hours. Sunday Antique Market is temporarily closed until further notice.
St. Lawrence Market continues to operate with extensive COVID-19 precautions, including mandatory masks in all areas, enhanced sanitization, entrance and capacity management to ensure customers have space to keep physical distance. Dining is permitted indoor and outdoor with capacity limited to permit physical distancing of 2 metres and no limits on the number of people per table.
When shopping at the Market follow these guidelines to do so safely.
The Market will make best efforts to have a list of stores or stalls with the following types of shopping options:
For hours of operation and more information, visit the St. Lawrence Market website.
Toronto Police Service has resumed routine enforcement of on-street parking regulations, including residential on-street parking, overtime violations such as three-hour by-law and posted time limits, residential change-over parking regulations, and on-street pay and display violations.
Enforcement of rush hour route offences/regulations will continue under police discretion.
Parking violation operations, including issuing tickets, payment processing, and the electronic dispute process, continues.
Parking violation payments must be paid by the deadline noted on the ticket. Payments can be made online or via mail. Inquiry & Payment Counters are closed.
Inquiries regarding plate denial matters should be sent to firstname.lastname@example.org
Learn about renewing your on-street residential parking permit or apply for a new one.
Online parking permit applications (temporary on-street only) will be accepted.
The City of Toronto maintains over 1,500 parks and ravines that are safe places for residents to enjoy the outdoors and natural environment during COVID-19. Toronto has much to offer, and traditional summer activities can be extended year-round.
While visiting a park, beach or public square, you must practise physical distancing and keep two metres (or six feet) away from people who are not from your household.
Open outdoor recreation amenities:
Staff continue to work closely with Toronto Public Health to ensure that residents can safely use the City’s outdoor recreational amenities. Outdoor playgrounds and fitness equipment are not sanitized, and residents should follow proper health guidelines before and after use. Effective June 30, leagues and recreational sports games or scrimmages can begin. Pavilions, clubhouses, change areas and lockers remain closed, under provincial orders.
Please note that alcohol consumption in City parks is prohibited.
There are three relevant liquor offences under Toronto Municipal Code, Chapter 608, Parks. Each offence carries a $300 fine:
The provincial Liquor Licence Act also carries $100 fines for drinking in public:
The Act also has a $50 fine for being intoxicated in a public place (31(4)).
Effective May 22, the City’s five golf courses (Dentonia Park, Don Valley, Humber Valley, Scarlett Woods and Tam O’Shanter) reopened for the season.
To ensure the City’s golf courses operate safely, both for the benefit of those using the courses and for the general public, the City has created guidelines which include details on infection prevention and control measures, including parameters for physical distancing and the cleaning and disinfection of commonly used equipment and surfaces.
Tee times will start at 7 a.m. and end at dusk, with tee times 10 minutes apart. Golfers must remain two metres (or six feet) apart at all times. Lessons are not available at this time.
Tee times can be booked online by visiting the individual course page. Instructions on how to book online are included on each page. Tee times will sell out quickly, so residents are encouraged to book early. Washrooms are available in the clubhouses. Pro-shops are open and offer equipment rentals. Contactless debit or credit is the preferred method for payment.
For more information on the courses visit toronto.ca/golf.
The Allan Garden and Centennial Park conservatories are open effective July 26. Allan Gardens conservatory is undergoing capital repairs and will partially open to the public.
For more information on conservatories visit toronto.ca/conservatories.
The City’s community gardens and allotment gardens are open for the season. Water service will turned on at the City’s community and allotment gardens.
Guidelines for the use of the City’s community and allotment gardens have been developed and include information about infection prevention and control measures, physical distancing requirements, as well as the cleaning and disinfection of commonly used equipment and surfaces. All participants are required to sign a Toronto Public Health Community and Allotment Gardens Declaration. Allotment garden permit holders must also keep a log of all garden visits for contact tracing, if needed.
High Park is closed to vehicle traffic on weekends, including statutory holidays. The vehicle closure begins Friday night at approximately 11 p.m. and ends Monday morning or Tuesday morning if Monday is a statutory holiday at approximately 7 a.m. High Park is easily accessed by public transit and is a short walk from the TTC’s Keele and High Park subway stations.
The City’s ferry service is operating and will continue to operate at half capacity. Find out about the ferry service and purchasing tickets.
Tree maintenance, inspection and removal continues. This work is prioritized based on safety hazards and assisting Toronto Hydro.
Seasonal tree planting continues.
Service counters are closed, however applications continue to be reviewed and the City is processing permits, exception requests and payments. Contact your district office by email to make payment arrangements. Applications and exception requests can also be submitted by mail.
Contact 311 for all other requests and inquiries related to trees.
Decisions to resume Tree Planting and Stewardship Events will be evaluated as Toronto progresses through the Province’s reopening framework.
Please call the customer service phone line at 416-396-7378 or email email@example.com.
View the billing dates for the rest of 2021.
The City is not accepting in-person pre-payment of the Municipal Land Transfer Tax (MLTT).
An Electronic Funds Transfer (EFT) process is now available. Please contact firstname.lastname@example.org to get instructions on how to submit MLTT payments by EFT.
Learn about your utility bill.
Public consultation continues online where appropriate. In-person consultation meetings are cancelled. For details on all consultation activities and how to participate in virtual events, please visit the Public Consultations Calendar.
Community centres and multi-purpose facilities are open for limited activities, including:
Registration is open for summer CampTO. CampTO operates weekly from July 5 to August 27 for children between the ages of four and 12, at approximately 120 locations across the city. The City will offer traditional day camp experiences, including dance, drama, music, arts and crafts, and active games. Learn more at CampTO.
ParksPlayTO & Summer in the 6IX
ParksPlayTO is a free drop-in and activity-based, recreation programming Monday to Friday at 74 locations for children aged 12 and under. ParksPlayTO offers activities such as exploring nature, gardening, active games, arts and crafts, family fitness, story-telling and music circles for children and their caregivers. Adult caregivers are required to accompany all program participants. ParksPlayTO will run morning and afternoon sessions from July 5 to August 27.
Summer in the 6IX is a free program designed for Toronto youth, aged 13 to 24, offering opportunities to drop in, meet up with friends and participate in themed activities. Programming includes dance, fitness, and sports, as well as leadership, employment, arts and media. The program, which will be offered Monday to Friday from July 5 until September 3 and is available to all Toronto youth at parks across the City.
Learn more at ParksPlayTO and Summer in the 6IX.
ParkFitTO is a new pilot initiative offering residents outdoor fitness programming. The City of Toronto will offer weekly outdoor group fitness and walking programs. ParkFitTO will operate until September.
Learn more at www.toronto.ca/parkfitTO.
Splash pads are now open for the 2021 season. Splash pads operate daily from 9 a.m. to 8:30 p.m. and are activated through push-button features. Caregivers are reminded to supervise children closely as these water play areas are not supervised by City staff. More information on City splash pads and locations.
Outdoor pools are open with full-time hours, lane swim from 10:30 a.m. to noon and leisure swim from noon to 8 p.m. Participants are encouraged to make a reservation in advance.
Wading pools are open until September 5. Learn more about Swimming & Splash Pads.
All indoor recreation facilities, including arenas, gymnasiums, walking tracks, indoor sport courts, indoor pools and rinks will begin reopening on July 19. Indoor fitness centres and weight rooms will reopen on July 19 for drop-in workouts, Indoor pools reopen July 21 for drop-in lane and leisure, with Aquafit and fitness classes resuming July 26. All other drop-in programs will begin on July 26.
Learn more about recreation in the city, including indoor and outdoor swimming, fitness and more.
Some community centres funded by the City of Toronto are run by volunteer Boards or Committees of Management, which employ their own staff. Visit the centre’s website to learn about service changes and hours.
Repairs and maintenance on roads, bridges, bikeways and sidewalks continue.
Routine operations, including event support, have been suspended.
Learn about parking enforcement.
The Adult Day Program at Cummer Lodge has limited capacity for returning (no new) clients. Proof of vaccination is required. Masks must be worn at all times and physical distancing among program participants will be maintained.
The Supportive Housing Program has resumed full service.
Homemakers and Nurses Services (HMNS) program has resumed full service.
All City-operated long-term care homes continue to provide 24-hour care and service.
Additional precautions have been taken in long-term care homes, including:
As per Ministry guidelines:
Essential visitors and essential caregivers may visit even if the home is in outbreak.
An essential caregiver is someone who provides essential support for a resident such as feeding and activities of daily living, relational continuity and assistance with decision making, which permits the resident to maintain good health and well-being. There is no limit of essential caregivers per resident.
All essential caregivers, must be registered with the Long-Term Care home. In addition they will:
Indoor and outdoor visits have resumed:
The Adult Day Programs at Bendale Acres and Kipling Acres are suspended.
The Toronto Archives are currently closed to the public with no access to the Research Hall.
Critical Toronto Public Health (TPH) services continue, including infectious disease monitoring and leading the City’s COVID-19 response.
The following health services will be suspended:
Critical Toronto Water operations continue uninterrupted and include:
Toronto Water is an essential service for Toronto’s residents and businesses. Toronto’s drinking water is safe to use and drink directly from the tap. It is continuously tested, monitored and analyzed to ensure it meets the strict standards of Toronto Public Health, the Province of Ontario and Government of Canada.
Toronto Water continues to provide emergency repairs and response, including emergency watermain break repairs, and critical construction projects related to water and wastewater infrastructure.
Some customer service and public education activities, including the HTO To Go Water Trailer, are suspended until further notice.
For information about construction in your Ward, visit Ward Profiles, select your Ward from the map or list, then expand the Construction Notices accordion on your Ward page.
There is a temporary change to the lead testing kit distribution and collection process due to COVID-19. For more information or to obtain your testing kit, please visit the Lead Testing for Residents web page.
TTC services continue to be available with some operating changes.
Customer and employee safety are of paramount importance. Learn about mandatory masks and face coverings, changes to boarding, payments, extra buses on key routes and cleaning practices by visiting the TTC’s website.
Wheel-Trans customers are asked to only book essential trips at this time. Customers booking a trip to a hospital or COVID-19 assessment centre must call the Wheel-Trans Reservations Line at 416-393-4222 as these trips cannot be booked online.
Non-Wheel-Trans customers and local social work organizations are responsible for providing their own transportation to COVID-19 assessment centres. Please do not call Wheel-Trans. It is critical that the reservations line remain open for customers who may not have any other transportation option.
Wheel-Trans is transporting Toronto Community Housing and City shelter clients to assessment and isolation centres. These trips are not booked through the reservations line.
Learn more about Wheel-trans operations during COVID-19.
Read the guidelines for safely using public washrooms during COVID-19.
Couples are advised to review their wedding plans considering reduced attendance limits and closures of event spaces. Marriage licences are only good for 90 days from date of issue and are non-refundable. Only those who need to marry urgently or have firm plans for an upcoming date should seek a licence at this time.
The City is issuing marriage licences by appointment only. Toronto residents who wish to apply for a marriage licence can book an appointment online and must complete their application three days before their appointment. Appointments will take place at the North York Civic Centre.
Registry services counters at the City Clerk’s Office at City Hall and the Etobicoke and Scarborough Civic Centres are closed.
The wedding chambers at North York, Scarborough and York Civic Centre are closed. New bookings are suspended.
Event permits for City facilities, including civic centres, recreation facilities, and parks are cancelled.