COVID-19: CurbTO

Last updated: November 25, 2020 at 9 a.m.

Individual businesses offering curbside pick-up can
apply for a Temporary Parking Pick-up Zone here.
Apply

In response to the City of Toronto entering the Grey – Lockdown category of the Province of Ontario’s COVID-19 response framework, the City has relaunched the application process for Temporary Parking Pick-Up Zones under the CurbTO program.

Temporary Parking Pick-up Zones are intended to support quick food, medicine and merchandise pick-ups by allowing residents to park for free for up to 10 minutes in close proximity to a business offering curbside or delivery services. At this time, Curb Lane Pedestrian Zones to allow for physical distancing for customer queues are not possible due to winter maintenance activities.

All open businesses should read the tips for businesses offering curbside pickup and follow advice from public health experts by planning to manage physical distancing for customers and employees, both inside and outside their stores; support proper hand hygiene; keep surfaces and objects clean; and find ways to limit contact between people.

Map of CurbTO Installations

Please note: This map shows installations that have been installed; for information about planned installations please email curbTO@toronto.ca

Businesses offering pick-up, take-out or delivery services may qualify for a temporary (10-minute) priority Parking Pick-Up Zone.

This program is being offered city-wide and includes limited signage installations, provided by the City, where required.

Image of temporary parking pick up zone with blue signage on a pole reading 10 minute limit

Maintaining a minimum pedestrian clearway of 2.1 metres is essential to ensure that all pedestrians can move safely along an unobstructed sidewalk, especially those using mobility devices, strollers and other similar apparatus.

In order to leave room for pedestrians and to promote physical distancing, please consider these customer line-up tips outside your business:

  • Use private property (i.e. parking lots) to queue customers wherever possible
  • If public sidewalks must be used, do not allow customers to block the pedestrian clearway
  • Consider spacing customers in the furnishing zone of the sidewalk (i.e. between trees, bike rings, benches)
  • Actively monitor your line-up to ensure a pedestrian clearway of 2.1 metres is maintained at all times. An employee stationed at the entrance can assist with line-up management, supports accessibility and can monitor indoor capacity limits
  • Place markings on the ground to identify where customers should wait, ensure there are 2 metres of space between markers
  • Post signage promoting physical distancing, indoor capacity limits and location based safety practices