Last updated: June 21, 2021 at 3:18 p.m.

About the Vaccination Text Line

Toronto residents can now text “VACCINE” to 1-833-750-0888 to be connected with resources including appointment bookings, information on vaccines and upcoming telephone town halls. Additional features of the text line will be announced in the weeks ahead. The text line makes it easier for you to be connected with resources and information about the City of Toronto’s COVID-19 Immunization Program, if you choose.

Why You are Receiving Texts

You’re receiving messages because you sent a text to the City of Toronto’s Vaccination Text Line, 1-833-750-0888. This is an automated service that provides residents with information about how to get vaccinated and the City of Toronto’s COVID-19 Immunization Program.

You can start a text conversation with the Vaccination Text Line by sending the word VACCINE to 1-833-750-0888. You’ll receive the following response with a number of options:

Welcome to the City of Toronto’ COVID-19 Vaccination Text Line.

  • Reply BOOK for a link to the Province’s vaccination registration system.
  • Reply LANG for other language options.
  • Reply FAQ for answers to frequently asked questions about COVID-19 vaccines.
  • Reply STOP to opt out.

Toronto residents also have the option of entering their postal code to receive a list of City-run clinics and pharmacies offering vaccinations nearest to them, complete with addresses and phone numbers. Availability is based on the latest data from the Province and is updated every few days.

Text Service in Languages Other than English

The service is in any of the following 14 languages: Traditional Chinese, Simplified Chinese, Tagalog, Tamil, Urdu, Spanish, Portuguese, Farsi, Korean, Italian, French, Bengali, Vietnamese and Gujarati.

Reply FRENCH for Français

Reply BENGALI for বাংলা

Reply CANTONESE for 廣東話

Reply FARSI for فارسی

Reply GUJARATI for ગુજરાતી

Reply ITALIAN for Italiano

Reply KOREAN for 한국어

Reply MANDARIN for 國語

Reply PORTUGUESE for Português

Reply SPANISH for Español

Reply TAGALOG for Tagalog

Reply TAMIL  for தமிழ்

Reply URDU for اُردُو

Reply VIETNAMESE for Tiếng Việt

How to Stop Receiving Texts or to Get Added to a Do-Not-Call List

Please provide your first and last names, as well as your telephone number to 311 and you will be added to a City of Toronto Do Not Call list.

To opt out of texts, just reply STOP to the Vaccination Text Line.


About Telephone Town Halls

A telephone town hall is a public meeting held over the telephone, using only audio. At telephone town halls, participants will get to hear from the Mayor or their local councillor and staff from Toronto Public Health speak about COVID-19 vaccines, and then have the opportunity to ask questions – just like at a live town hall meeting, except it’s all done over the phone.

Upcoming Town Halls

Tuesday, June 22 from 6 p.m. to 7 p.m.:

  • for residents in Ward 7 Humber River Black Creek. This town hall will be hosted by the local councillor Anthony Perruzza.

Wednesday, June 23, from 6 p.m. to 7 p.m.:

  • for residents in Ward 18 Willowdale. This town hall will be hosted by the local councillor John Filion.

Calls promoting the town halls will go out between June 21 and June 22. Another call will go out around 6 p.m. on June 22 (Ward 7) and June 23 (Ward 18) enabling residents to join the town hall live.

Participants will be your neighbours from your ward area.

Voice Message from your Councillor

The phone message you received was a recorded message from your local councillor, inviting you to participate in an important Telephone Town Hall meeting happening this week to discuss the COVID-19 vaccine rollout. Your councillor will be joined by representatives from Toronto Public Health to answer your questions about the City’s vaccination plans. They are encouraging eligible residents to get their vaccines as soon as possible, and reminding residents that anyone in Toronto aged 12+ is now able to book a vaccine appointment through the provincial booking portal.

Residents can join the town hall live stream at toronto.ca/vaccinetownhall.

When a Town Hall is Scheduled

You can respond TTH via text to the Vaccination Text Line 1-833-750-0888 for more information. You will then have to option to add your phone number to the participant list by replying CALLME.

Closed captioning of town halls will be provided via the web livestream at toronto.ca/vaccinetownhall or via TTY by calling 1-833-490-0778 after 6 p.m. on the day of the town hall. Anyone can listen live and submit questions during the event at toronto.ca/vaccinetownhall or by calling 1-833-490-0778 after 6 p.m. on the day of the town hall.

Residents in specific areas/wards were invited to discuss topics specific to the area they live in. All residents in the target ward are welcome to join, even if they did not receive a robocall. People living outside the ward area can join but should be aware that some of the information discussed will be specific to that area.

More Town Halls in the Future

There will be town halls with different participants and areas of focus in support of the City of Toronto VaxTO campaign throughout the summer. No upcoming dates have been confirmed, but residents will be informed when more information becomes available.