Last updated: January 21, 2021 at 10:35 a.m.

A province-wide declaration of emergency and stay-at-home order are in effect.
On January 4, 2021, Toronto’s Medical Officer of Health issued a Letter of Instruction to all employers in the City of Toronto permitted to be open under the Reopening Ontario Act. Employers permitted to be open are required to take the additional measures set out in this Letter to reduce the spread of COVID-19.

Read the Ministry of Health COVID-19 Guidance: Congregate Living for Vulnerable Populations. Homelessness services (e.g. shelters) and congregate living settings can read about COVID-19 preparedness and prevention and outbreak management in the Public Health Ontario COVID-19 Preparedness and Prevention in Congregate Living Settings Checklist and the Public Health Ontario Managing COVID-19 Outbreaks in Congregate Living Settings Checklist.  

Homelessness service providers who want to report an individual with suspected or confirmed COVID-19, or who have questions related to an individual with suspected or confirmed case of COVID-19, can contact the TPH Shelters Intake Line at 416-338-1521 or email between the hours of 8 a.m. to 6 p.m. After-hours, please contact 311.

Learn how Toronto Public Health works with shelters to help control and prevent the spread of COVID-19. The Planning Guide for Housing Service Providers and Shelters identifies issues and critical elements of emergency preparedness that organizations should consider in planning for a pandemic.

Learn about current shelter operations, as well as sanitation and washroom services that have showers, washrooms, and drinking water, for individuals experiencing homelessness.

Resources for Shelters & Homeless Service Providers

City of Toronto COVID-19 Immunization Clinic

Temporary Pandemic Pay

Physical distancing posters

Personal Protective Equipment (PPE) in Shelter Settings

Infection Prevention and Control in Homelessness Service Settings