Last updated: June 21, 2021 at 7:25 p.m.

On January 4, 2021, Toronto’s Medical Officer of Health issued a Letter of Instruction to all employers in the City of Toronto permitted to be open under the Reopening Ontario Act. Employers permitted to be open are required to take the additional measures set out in this Letter to reduce the spread of COVID-19.
Homelessness service providers who want to report an individual with suspected or confirmed COVID-19, or who have questions related to an individual with suspected or confirmed case of COVID-19, can contact the TPH Shelters Intake Line at 416-338-1521 or email between the hours of 8 a.m. to 6 p.m. After-hours, please contact 311.
Learn how Toronto Public Health works with shelters to help control and prevent the spread of COVID-19. The Planning Guide for Housing Service Providers and Shelters identifies issues and critical elements of emergency preparedness that organizations should consider in planning for a pandemic.
Learn about current shelter operations, as well as sanitation and washroom services that have showers, washrooms, and drinking water, for individuals experiencing homelessness.

Resources for Shelters & Homeless Service Providers


Rapid Antigen Screening

Testing & Referrals to Isolation

Managing COVID-19 Outbreaks

Resources for Clients

COVID-19 Directives, Memos & Policies


Resources for Homelessness Service Providers
About Vaccination

Temporary Pandemic Pay

Physical Distancing Posters

Personal Protective Equipment (PPE) in Shelter Settings

Infection Prevention and Control in Homelessness Service Settings

Other Resources