Last updated: October 14, 2020 at 9:53 a.m.

Read the Ministry of Health COVID-19 Guidance: Congregate Living for Vulnerable Populations. Homelessness services (e.g. shelters) and congregate living settings can read about COVID-19 preparedness and prevention and outbreak management in the Public Health Ontario COVID-19 Preparedness and Prevention in Congregate Living Settings Checklist and the Public Health Ontario Managing COVID-19 Outbreaks in Congregate Living Settings Checklist.  

Homelessness service providers who want to report an individual with suspected or confirmed COVID-19, or who have questions related to an individual with suspected or confirmed case of COVID-19, can contact the TPH Shelters Intake Line at 416-338-1521 or email between the hours of 8 a.m. to 6 p.m. After-hours, please contact 311.

Learn how Toronto Public Health works with shelters to help control and prevent the spread of COVID-19. The Planning Guide for Housing Service Providers and Shelters identifies issues and critical elements of emergency preparedness that organizations should consider in planning for a pandemic.

Learn about current shelter operations, as well as sanitation and washroom services that have showers, washrooms, and drinking water, for individuals experiencing homelessness.

Resources for Shelters & Homeless Service Providers

Temporary Pandemic Pay

Physical distancing posters

Personal Protective Equipment (PPE) in Shelter Settings