Last updated: November 30, 2020 at 6:45 p.m.

Toronto is in the Grey – Lockdown category which began on November 23. Review Toronto’s Lockdown Guide to understand the “Dos” and “Don’ts” of this stage.

 

Your actions can help reduce the spread of COVID-19. At this time it is recommended that you only leave your home for essential activities such as work, education, fresh air and exercise. Limit contact with people not in your household, keep your distance from others, wear your mask, wash your hands frequently, and download the COVID Alert app.

When you must go out, learn what to expect and what is required when you visit establishments and take part in activities in Toronto.

Toronto’s Public Health Measures

Effective November 23, 2020, Toronto is in the Grey – Lockdown category in the Province of Ontario’s COVID-19 Response Framework, which includes the following directives to help stop the spread of COVID-19:

  • Restrict close contact only to members of your household, and essential supports.
  • Having family or friends who are not members of your household in your home for a social visit is not permitted under provincial orders. Essential support workers and emergency repairpersons are allowed.
  • Outdoor organized public events or social gatherings are limited to a maximum of 10 people.
  • Businesses and workplaces should implement work-from-home wherever possible.
  • Businesses should review their HVAC systems to ensure they are in good working order
  • Indoor dining, outdoor dining and patios are not permitted. Take-out, drive-through and delivery options remain available and are strongly encouraged to support local businesses.
  • All indoor gyms and recreational programs are closed, with some City-operated community centres open for community supports such as food banks.
  • Malls are closed, except for essential businesses.
  • All non-essential retail stores are closed, except for curbside pickup. Large retailers with a grocery section can remain open at 50 per cent capacity.
  • Capacity of big box and essential businesses is limited to 50 per cent.
  • All hair salons, barber shops, nail salons and tattoo parlours are closed.
  • Meeting and event spaces will remain closed.
  • Casinos, bingo halls and other gaming establishments remain closed.
  • Non-essential travel outside of one’s own community is strongly discouraged.
  • Residents are strongly encouraged to stay home, except for essential travel, such as groceries and other necessities, including pharmacy visits, healthcare appointments, exercise, and going to school, child care, and work.

The class order issued by Toronto’s Medical Officer of Health on November 13, 2020 with additional measures for Toronto has been revoked as the provisions in that order are covered by the provincial regulations that are currently in effect.

Follow These Tips to Protect Yourself & Others

Property management must:

  • Create a policy to ensure building staff, residents and guests wear a mask or face covering while in indoor common areas, including elevators, hallways and lobbies.
  • Ensure workers, such as repair people and contractors, wear masks or face coverings inside the building and in apartment units.
  • Provide 70-90% alcohol-based hand sanitizer in all essential common areas that remain open such as laundry areas and lobbies.
  • Ensure high-touch surfaces in common areas are cleaned at least twice per day and when visibly dirty, including doorknobs, elevator buttons, light switches, toilet handles, counters, hand rails, touch screen surfaces and keypads.
  • Provide advance notice of any upcoming urgent work that requires access to resident units
  • Reduce the number of service or other requests that require entry into residential units, and limit these to essential services while following provincial recommendations.
  • Place markers (e.g. floor markings, pylons) around the building to encourage physical distancing (e.g. at the front desk, outside and inside elevators).
  • Post signs in visible locations to raise awareness about preventing the spread of COVID-19.

What you can do to prevent the spread of COVID-19

  • Wear a mask or face covering in indoor apartment or condominium areas such as elevators, hallways, lobbies, and laundry rooms.
  • Practice physical distancing by keeping at least two metres/six feet away from people you don’t live with.
  • Wash hands with soap and water or use 70-90% alcohol-based hand sanitizer if soap and water are not available.
  • Download the COVID Alert app so you can be notified if you have been in close contact with someone who was contagious with COVID-19.

Laundry

  • Don’t shake dirty laundry. This will minimize the possibility of dispersing any virus that may be present into the air.
  • Wash clothes with soap or detergent. Use the hottest water the fabric can handle and dry clothes completely — these steps help to kill the virus.
  • Try to do your laundry at a time when there are fewer people using the laundry area.
  • Disinfect the surfaces of all machines before and after you do your laundry, and don’t touch your face.
  • Wash or disinfect your laundry bag/ hamper.
  • Wash your hands with soap and water, or use a 70-90% alcohol-based hand sanitizer, immediately after handling dirty laundry.
  • Limit your time in the shared laundry spaces (e.g. fold your clean laundry at home)

Elevators and building amenities

  • Limit the number of people per elevator, and keep at least two metres/six feet from people you do not live with.
  • Respect that members of the same household can use the elevator without needing to physically distance.
  • Follow gathering limits of 10 people indoors in building amenities.
  • Expect having to make an appointment to use building amenities.
  • Expect extra time between appointments to allow for cleaning and disinfecting.

Receiving deliveries

  • If possible, pick up deliveries in the lobby to reduce the number of visitors in the building.
  • Ask for deliveries to be made directly to your unit only when necessary, such as if you are self-isolating, caring for a family member or require accessibility support.

*If tenants are unable to resolve issues around following public health guidelines with their landlord or property manager, they can call 311 or email: 311@toronto.ca.

Other Resources

Download this information as a PDF.


Toronto Public Health has created guidance documents for commercial and residential buildings. The City of Toronto has created signage that building operators can print off and display in common areas.

Beaches

Beaches are closed for the 2020 seasons. Lifeguards are not on duty, beach areas are not maintained and washrooms or other facility buildings may be closed.

If you do go to a beach remember to:

  • Stay home if you are sick
  • If the beach is busy, go to another beach or return at a different time
  • Bring sunscreen, water bottle, hand sanitizer and disinfecting wipes with you
  • Swimming without the supervision of a lifeguard or outside designated swimming areas is not recommended
  • Supervise children at all times
  • As much as possible, limit contact with people you don’t live with and keep 6 feet apart
  • Wear a cloth mask or face covering if it is difficult to maintain physical distance
  • Frequently wash your hands and avoid touching your face with unwashed hands

Find locations and learn about any service changes at beaches.

Dog Parks

Outdoor play for dogs and their owners is encouraged to stay active and healthy. Keep everyone safe, including your dog, by keeping your dog on a leash when outdoors, and by following these tips when visiting an off-leash dog area:

  • Stay home if you or your dog are sick
  • Keep two metres (six feet) distance from other owners and dogs
  • Avoid the area if crowded and come back at another time
  • Wear a cloth mask or face covering if it is difficult to maintain distance
  • Wash or sanitize your hands after touching surfaces (e.g. gates)
  • Clean any dog toys thoroughly with soap and water when you return home

For more information, read the use of dogs off-leash guidelines and find a dog off-leash area.

Golf Courses

  • Stay home if you are sick
  • Reserve your tee time. Walk-ons are not permitted at this time
  • Arrive no more than 20 minutes before tee time, and leave after your round
  • Keep six feet (two metres) distance from others
  • Wear a cloth mask or face covering if it is difficult to maintain physical distance
  • Wash or sanitize your hands often and avoid touching your face with unwashed hands
  • Do not share clubs, balls or pull carts with other players
  • Do not touch flag sticks. Play concludes when the ball hits the cup
  • Wipe down and clean your equipment when you return home

Find golf course locations and read the guidelines for golf course operators.

Parks

Residents are encouraged to go outside for fresh air and exercise.

  • Stay home if you are sick
  • Socialize only with people in your own household
  • Wear a cloth mask or face covering when it is difficult to maintain physical distance
  • Avoid crowded places, and try to visit when the park is less busy
  • Do not gather with people outside your household
  • Do not arrange play dates for children
  • Step aside or pass others quickly and courteously on walking paths and trails
  • Wash or sanitize your hands often and avoid touching your face with unwashed hands
  • Bring your own sports equipment and toys for your children to play with
  • Clean toys with soap and water thoroughly when you return home

Learn what park amenities are open and closed.

Sports & Recreational Fitness Activities

All indoor gyms and recreational programs are closed.

After School Activities

  • Explain to children that they should not be socializing with their friends after school
  • Remind children to avoid touching their face with unwashed hands
  • Remind children about physical distancing

Child Care Centres

Learn about guidelines for child care centre operators.

Playgrounds

  • Follow caregiver guidelines provided by Toronto Public Health, as indicated on the posted signage
  • Teach your children proper handwashing, to avoid touching their eyes, nose and mouth with unwashed hands, and to cover their cough
  • Wash or sanitize your hands often and before and after using the playground
  • Monitor yourself and your child for symptoms of COVID-19
  • Stay home if you or your child is sick
  • Bring your own hand sanitizer, wipes, water, sunscreen and personal items
  • Keep a distance of two metres (six feet) from others
  • Wear a mask or face covering when it is difficult to maintain physical distancing; do not apply a mask on children under the age of two
  • If a playground is busy, find another park or come back later.

Toronto Public Health has created a guidance document for owners and operators of outdoor playgrounds and fitness equipment to help children play safely at reopened playgrounds.

Community Centres

Some City-operated community centres remain open for community supports, such as food banks.

Community Gardens

  • Stay home if you are sick
  • Wash or sanitize your hands often and before and after gardening
  • Avoid touching your face with unwashed hands
  • Keep a distance of two metres (six feet) from others
  • Wear a cloth mask or face covering if it is difficult to maintain physical distance
  • Do not share gardening gloves
  • Avoid sharing tools. If you must share tools, clean and sanitize tools after use

Learn about the safe operation of community and allotment gardens.

Farmers Markets

  • Markets will conduct screenings of customers, staff and delivery personnel
  • Stay home if you are sick
  • If the market is busy or crowded, try coming back at another time
  • Look for designated entry and exit points
  • Wear a mask or face covering and keep a physical distance of two meters (six feet) from others shopping
  • Check if your market has an online shop or other delivery options. Order in advance for pick up, when possible
  • Come with a plan and make purchases as quickly as possible to reduce the wait time for others
  • Shop alone or with one other person if you need help carrying groceries
  • Use electronic payment options, when possible
  • Take your fresh food home to enjoy and wash it with cold running water before eating
  • Frequently wash or sanitize your hands and avoid touching your face with unwashed hands

Learn about guidelines for fresh food and farmers market operators.

Download the Safely Supporting Your Neighbourhood Farmers Market infographic.

Indoor dining and outdoor dining, including dining on patios, are not permitted. Take-out, drive-thru and delivery options remain available and are strongly encouraged to support local businesses.


Also read Toronto Public Health’s guidance for food safety and grocery shopping.

Drive-in Theatres

  • Stay home if you are sick
  • Purchase your tickets in advance by phone or online if possible
  • Park in a designated spot to ensure physical distancing between vehicles
  • Stay in your vehicle except to use the washrooms or in an emergency
  • If you do leave your vehicle, as much as possible, limit contact with people you don’t live with and keep 6 feet apart
  • Wear a mask or face covering if it is difficult to maintain physical distance and in indoor public spaces, such as washrooms
  • Food and beverage may be purchased for delivery to your vehicle
  • Do not share items between vehicles or with people you don’t live with
  • Frequently wash or sanitize your hands and avoid touching your face with unwashed hands

Learn about the guidelines for operators and find events.

  • Attend services virtually, if possible
  • Stay home if you are sick
  • Greet others with a smile, bow or wave
  • Bring your own materials (e.g. prayer book, rug)
  • Wear a cloth mask or face covering indoors and outdoors when it is difficult to maintain physical distancing
  • Stay two metres (six feet) apart as much as possible
  • Do not sing or chant as germs can spread more easily
  • Keep your children with you and do not gather in groups
  • Rituals like communion are not recommended
  • Frequently wash or sanitize your hands and avoid touching your face with unwashed hands

Learn about guidelines for faith-based organizations and weddings and funerals.

Download the Safely Attending Faith-Based Services infographic.

It is strongly recommended that you socialize only with members of your household. Having family or friends who are not members of your household in your home for a social visit is prohibited under provincial orders. Essential support workers and emergency repairpersons are permitted.

Outdoor organized public events or social gatherings are limited to a maximum of 10 people. Non-essential travel outside of one’s own community is strongly discouraged. The City’s bylaws on physical distancing in City parks and squares and the mandatory mask or face covering bylaw for indoor public spaces remain in effect.

Read Toronto Public Health’s guidance for indoor and outdoor events and gatherings.

Bus, Streetcar & Subway

  • Do not use public transit if you are sick or self-isolating
  • Wear a cloth mask or face covering (masks are now mandatory on the TTC and GO Transit)
  • Avoid travelling during peak hours if possible
  • Use your elbow/arm to push buttons/open doors
  • Keep a distance of two meters (six feet) from others if possible
  • Throw your garbage in a bin
  • Wash or sanitize your hands often and avoid touching your face
  • Avoid lineups at PRESTO refill stations by loading money onto your PRESTO card online or using their app

Learn more about mandatory masks and face coverings, changes to boarding, payments, and cleaning practices on the TTC and GO Transit websites.

Download the Using Public Transit during COVID-19 infographic.

Driving, Walking & Cycling

Learn about ActiveTO which provides quiet streets, closing of major roads for active transportation, and expanding the cycling network to help people get around while practising physical distancing.

Taxis & Ride Shares

  • Sit in the back and keep the windows open
  • Wear a cloth mask or face covering
  • Wash or sanitizer your hands when you reach your destination

Learn about guidelines for taxi and ride share operators.

Toronto Island Ferry

  • Stay home if you are sick
  • You must purchase tickets in advance and tickets are only valid for the date selected
  • Washrooms at the terminal and at Toronto Island Park are open. Learn how to safely use public washrooms
  • Passengers are required to wear masks or face coverings
  • Keep two meters (six feet) apart from others
  • Frequently wash your hands and avoid touching your face with unwashed hands

Starting October 14, ferry service is operating at half capacity and on a reduced winter schedule.

During the COVID-19 pandemic there is a greater need for goods and services. One way to support individuals, families and the community is to donate money, or new and gently-used items to a charitable organization. Donations by credit card, gift card, cheque, or e-transfer allow organizations to purchase the goods they need, often at better prices. This way of giving is also safer for the donor, staff and volunteers.

Donating goods

  • Do not donate items if you or someone in your household is unwell.
  • Call or visit the organization’s website to find out what items they need or will accept.
  • Follow directions from the organization on how and where to make the donation.
  • If delivering the donation in-person, stay six feet from others and wear a mask.
  • Wash your hands before and after handling donation items.

Donating non-food items

  • Check the donation items to make sure they are in good condition.
    • Clothing should be clean, without stains or rips, and all buttons and zippers should be working.
    • Electronic goods should be in working order.
    • Dishware should not have chips or cracks.

Donating items to food banks

  • Donate items that reduce the risk of food-borne illness, such as:
    • Non-perishable food items, as they can be kept for a long period of time.
    • Pre-packaged food such as cereal, rice or pasta, and canned goods.
    • Personal care items such as soap, toothpaste and feminine hygiene products.
  • Food products must be in their original/sealed packaging and in good condition. They should not be past the best-before or expiry date.

Organizing a donation drive

  • Clearly communicate the goal of your donation drive, including who the donations are for, the type of items you are looking for, and how they should be packaged.
  • Create a safe location outside for people to drop off donations. Do not use large, enclosed donation bins, as there is a risk of people falling in.
  • Use contactless drop-off / delivery methods, if possible.
  • If donation drop-off centres are staffed, ensure everyone can maintain six feet physical distancing. Masks must be worn when in indoor public places, and should be worn outdoors when physical distancing is difficult. Consider face shields or goggles if staff will be within six feet from others.
  • Donation drives, activities and events must comply with current provincial gathering limits.
  • Wash hands before and after handling donations.

More information can be found in the COVID-19 Guidance for Food Banks/Donation Centres.

Customers purchasing or receiving donated goods

  • Wash your hands before and after handling items.
  • Clean and disinfect surfaces after putting away items.
  • Wash vegetables and fruit under cold running water before cooking and/or eating them.
  • Wash ceramic, glass and other household items with soap and warm water.
  • Launder clothing/sheets/towels and other fabrics on high heat settings (wash and dry), if possible.
  • Wash reusable shopping bags.
  • For items that cannot be cleaned or disinfected, set aside for up to seven days.

There is little risk of getting COVID-19 from food or food packaging. In general, you can lower your risk of infection by following safe food handling practices.

More information can be found in the COVID-19 Guidance When Shopping for Essentials.

Resource:

All hair salons, barber shops, nail salons and tattoo parlours are closed.

Malls are closed, except for essential businesses. All non-essential retail stores are closed, except for curbside pickup. Large retailers with a grocery section can remain open at 50 per cent capacity. The capacity of big box and essential businesses is limited to 50 per cent.

Follow these tips when shopping for essentials:

  • Stay home if you are sick
  • Wear a mask or face covering indoors and outdoors when it is difficult to maintain physical distancing
  • Keep a distance of two metres (six feet) from others
  • Wash or sanitize your hands often and avoid touching your face with unwashed hands
  • Keep your trip short and don’t meet up with others
  • If it looks crowded, come back later
  • Limit what you touch
  • Consider online ordering, delivery, and curbside pickup

Learn about guidelines for operators.

Read Toronto Public Health’s school information for parents and caregivers, including tips on how to prepare for school during COVID-19 and what parents need to know if there is a case of COVID-19 at school.

As of October 5, visiting is restricted to essential visitors (end of life) and essential caregivers only as per Ministry guidelines. Learn more about changes for senior services and long-term care homes.

  • Wear a mask or face covering if it is difficult to maintain physical distance and in indoor public spaces
  • Only share a washroom stall with people from your household
  • Stagger your entrance into and exit from public washrooms in an effort to maintain physical distance
  • If the washroom is busy, go to another washroom or return at a different time
  • Where possible, utilize electronic push buttons or sensors to open doors, turn on sinks, flush toilets
  • Wash or sanitize your hands when entering and prior to exiting a public washroom
  • Avoid touching frequently touched hard surfaces
  • If possible, use every other stall and sink
    • To meet physical distancing guidelines, some sinks and urinals may be closed off
  • Public washrooms may have reduced hours of operation to allow for enhanced cleaning

Find public washroom locations, read the full guidelines for using public washrooms and download the Prevent the Spread of COVID-19 in Public Washrooms poster (also available in tabloid size).

  • Follow Toronto Public Health’s guidance for weddings and funerals
  • Consider postponing your wedding to a later date, or plan a virtual celebration
  • Consider a virtual funeral service for friends and family, and limit gatherings to your immediate household
  • Outdoor organized public events or social gatherings are limited to a maximum of 10 people

Read Toronto Public Health’s guidance for indoor and outdoor events and gatherings.