Last updated: November 17, 2022
The Vaccine Equity Transportation Plan offers transportation services to people who may be unable to access or afford existing transportation options to get to their vaccination clinic.
Transportation through the City’s community ride partners is available to seniors, people with disabilities and others who have underlying conditions that put them at greater risk from COVID-19 and/or render them unable to safely access other modes of transportation.
This program is intended for those who have no other options for transportation to vaccination clinics.
Residents are encouraged to help their family members, friends and neighbours with arranging for their vaccination and providing a ride to their local clinic.
A support person or family member can accompany you on the ride, if needed.
Note that transportation vehicles are not accessible and clients should be able to step into the vehicles (with assistance). There will be approximately one hour between drop off at the vaccination clinic and pick up after the appointment.
Transportation is delivered through a collaborative network of City and Ministry of Health funded community not-for-profit agencies that provide rides to vaccination clinics such as City-run immunization clinics, hospitals or pharmacies.
People who receive social assistance may be eligible for medical transportation funds to help cover costs of travel to receive their COVID-19 vaccination. Social assistance recipients should contact their caseworker to access transportation funds they may be eligible for.
In 2021, Uber Canada made a generous donation of voucher codes for individual rides. The vouchers were distributed to a network of partner community organizations to provide to people who have no transportation options, live in communities with high rates of COVID-19, who have challenges travelling to be vaccinated, as well as for some people with disabilities. Uber Canada vouchers expire December 31, 2022.
In partnership with the TTC, the City distributed 15,000 TTC ride vouchers through a network of partner community agencies across Toronto to provide to people who cannot afford transit fare, with no-cost rides to and from vaccination sites.
Existing Wheel-Trans customers can book rides to and from their vaccine appointments by calling Wheel-Trans Reservations at 416-393-4222, seven days a week from 7 a.m. to 11 p.m. or online at the Wheel-Trans Self-Booking.
Customers who qualify for Wheel-Trans service, and would like to arrange a trip to and from their vaccination, can apply by calling Wheel-Trans Customer Service at 416-393-4111, Monday to Friday from 8 a.m. to 4 p.m.
Wheel-trans will be reaching out to its approximately 26,000 customers regarding this initiative via email blast, a bulletin on its booking website and a recorded message on its Customer Service line.