Thank you for responding to the text message you received from Toronto Public Health. You received the text because your phone number was linked to a laboratory-confirmed case of COVID-19. Please review the following next steps that you are required to complete.

1. Self-isolate to prevent the spread of COVID-19

  • You are required to self-isolate until your isolation end date:
    • If you have symptoms, you must self-isolate for 10 days from when you started to feel unwell
    • If you have no symptoms, you must self-isolate for 10 days from your test date.
  • Please refer to the self-isolation fact sheet to learn how to properly self-isolate and protect others in your household and community:
  • If you cannot safely self-isolate at home, find out if you’re eligible to stay at the Toronto Voluntary Isolation Centre
  • Self-isolation is mandatory under the Health Protection and Promotion Act, and if you fail to do this, you could be fined under the Act. Please review the Class Order and Class Order Fact Sheet.

2. Notify household members and self-isolate from them immediately

  • People you live with are at the highest risk of being infected with COVID-19
  • Please provide the Close Contact Letter to all members of your household
  • Your household members also need to self-isolate (stay home) until the end of their self-isolation period. Read the Close Contact Letter to find out how long household members need to self-isolate
  • People who are close contacts of a person with COVID-19 can find information about how to self-isolate on our website
  • Household members should get tested immediately for COVID-19 at an assessment centre.
    • They should also get tested on or after day 10 from being exposed
      • If they have not yet been tested or
      • If they had a negative test in the first 6 days from being exposed.
    • If they become symptomatic, they should get tested again
    • Learn where to get tested for COVID-19

3. Tell your non-household contacts and your work/school of their exposure

  • You should notify close contacts you spent time with during your infectious period
  • Find out your infectious period:
    • Your infectious period began 48 hours before you started to have symptoms.
    • If you have no symptoms, your infectious period began 48 hours before your test date.
  • Who are your non-household close contacts:
    • Close contacts are people who were with you for 15 or more minutes, during your infectious period, with or without a mask.
    • Close contacts are people who had close physical contact with you or who you gave close care to during your infectious period.
  • Please notify all close contacts of their exposure and share instructions for close contacts or a copy of the Close Contact Letter
  • You must also notify your employer and/or school administration that you have COVID-19
    • Your employer should follow up with any contacts in those settings. Your employer should complete the Workplace Reporting Tool if there are 2 or more cases at work in a 14-day period

4. Get medical attention if you need to

  • COVID-19 causes a range of symptoms that vary from person-to-person.
  • If your symptoms feel worse than a common cold, call your health care practitioner
  • If you develop more severe symptoms, such as difficulty breathing or chest pain, call 911
  • If you do seek medical care, please call ahead and let them know you have COVID-19

5. Complete our survey

  • Please complete this confidential survey about how you may have gotten COVID-19
  • Completion of the survey is voluntary. Participation will not affect any services that you receive from the City of Toronto.

6. Return to work and activities after your self-isolation ends

  • You can stop self-isolating on your self-isolation end date, if you no longer have a fever and your symptoms have been improving for 24 hours. You can still end your self-isolation if you have a cough that is getting better.
  • For most people, the isolation ends 10 days after your symptoms started. If you never had symptoms, the isolation ends 10 days after the date you were tested for COVID-19.
  • If you are hospitalized requiring intensive care support or, if you are severely immunocompromised, you should remain in isolation for a minimum of 20 days after your symptoms started (or after the date you were tested if you never had symptoms).
  • When your self-isolation ends, you must continue to take precautions including physical distancing, wearing a mask, and washing your hands after self-isolation.
  • You do not need to get retested after you have completed self-isolation. The test can stay positive for several weeks, even if you are no longer infectious.
  • If you are a health care worker, follow the direction provided by your workplace’s Occupational Health & Safety department.
  • Toronto Public Health does not recommend clearance testing or doctor’s notes in order to return to work.

7. Know where to get help

  • If you would like a copy of this information in a letter format, download this information as a PDF
  • If you have any questions, visit or call the COVID-19 Hotline at 416-338-7600, Monday-Sunday 8:30 a.m. to 8 p.m.
  • If you need social supports and community resources, please call/text 211
  • If you need medical assistance, please call Telehealth Ontario 24 hours a day at 1-866-797-0000 or call 911 in an emergency

Thank you,

Toronto Public Health