The City is committed to transparency and accountability, and provides staff with expertise to speak to an array of issues during regular business hours. Media should clearly identify what they require assistance with, their contact information and deadline, at the time they request information.

Search the table below by subject or name to find the media contact you need. If you’re not sure, contact the Media Relations Desk.

 

Topic, Division or Office Media Contact
 Mayor’s Office Don Peat
416-338-3206
Don.Peat@toronto.ca
 Members of Council Please contact their office
311 Toronto Chris Fernandes
416-397-5211
Chris.Fernandes@toronto.ca
Affordable Housing Mercedeh Madani
416-397-4252
mmadani@toronto.ca
Corporate Finance and Financial Planning

  • City budget
  • Tax policy
  • Development charges
  • Insurance and Risk Management
  • Chief Financial Officer
Media Relations Desk
416-338-5986
media@toronto.ca
Children’s Services Tina Hurl-Priestly
416-397-5326
Tina.Hurl-Priestley@toronto.ca
City Planning

  • Planning applications and related issues
  • Major planning initiatives (new bylaws)
  • Heritage Preservation and Archaeology
  • Toronto Urban Design Awards
  • Planning conferences, events, speakers, symposiums
Bruce Hawkins
416-392-3496
Bruce.Hawkins@toronto.ca
Court Services Media Relations Desk
416-338-5986
media@toronto.ca
Economic Development & Culture Shane Gerrard
416-397-5711
Shane.Gerard@toronto.ca
Employment & Social Services Anna Fiorino
416-392-9052
Anna.Fiorino@toronto.ca
Engineering & Construction Services

  • Design and construction
Susan Pape
416-392-8350
Susan.Pape@toronto.ca
Environment & Energy

  • TransformTO Climate Action Strategy
  • Climate Adaptation
  • Toronto’s Environmental Progress Report
  • Clean Toronto Together
  • Eco-Roof Incentive Program
  • Home Energy Loan Program (HELP)
  • Live Green Toronto
  • Smart Commute Toronto-Central
  • Toronto’s Greenest Neighbourhoods
  • Urban Agriculture/Local Food
Valerie Cassells
416-397-5301
Valerie.Cassells@toronto.ca
Facilities Management

  • Corporate Security
  • North St. Lawrence Market
  • Union Station
Erin McGuey
416-392-9418
Erin.McGuey@toronto.ca
Fleet Services Erin McGuey
416-392-9418
Erin.McGuey@toronto.ca
Real Estate Services Erin McGuey
416-392-9418
Erin.McGuey@toronto.ca
Information & Technology Stephanie Diodati
416-338-2448
Stephanie.Diodati@toronto.ca
Long-Term Care Homes & Services Natasha Hinds Fitzsimmins
16-392-5349
Natasha.HindsFitzsimmins@toronto.ca
Social Development, Finance & Administration

  • Community development
Natasha Hinds Fitzsimmins
16-392-5349
Natasha.HindsFitzsimmins@toronto.ca
Major Capital Infrastructure Co-ordination Office

  • Major capital infrastructure coordination
  • T.O.INview
Susan Pape
416-392-8350
Susan.Pape@toronto.ca
Municipal Licensing & Standards

  • Toronto Animal Services
  • Bylaw Reviews
  • Enforcement of bylaws (dogs off-leash, illegal marijuana storefronts, illegal dumping, no heat, property standards, nightclubs, food trucks, rooming houses)
  • Taxis and Private Transportation Companies (Uber, Lyft)
  • Short-term Rentals (Airbnb)
  • Licensing (taxis, mobile businesses and business licensing)
  • RentSafeTo: Apartment Building Standards Program
  • Election Signs
Bruce Hawkins
416-392-3496
Bruce.Hawkins@toronto.ca
Office of Emergency Management Andrea Gonsalves
416-397-4149
Andrea.Gonsalves@toronto.ca
Parks, Forestry & Recreation Jane Arbour
416-338-0944
Jane.Arbour@toronto.ca

 

Jaclyn Carlisle
416-397-5305
Jaclyn.Carlisle@toronto.ca

Protocol Services

  • Remembrance Day
  • Key to the City
Hannah Stewart
416-392-2708
Hannah.Stewart@toronto.ca
Revenue Services

  • Parking violations
  • Property taxes
Andrea Martinelli
416-338-5768
Andrea.Martinelli@toronto.ca
Office of the Treasurer Andrea Martinelli
416-338-5768
Andrea.Martinelli@toronto.ca
Purchasing & Materials Management Andrea Martinelli
416-338-5768
Andrea.Martinelli@toronto.ca
Shelter, Support & Housing Administration

  • Housing Connections
Patricia Anderson
416-397-4328
Patricia.Anderson@toronto.ca
Solid Waste Management Services

  • Waste disposal (e.g. landfill)
    Organics (processing facilities, yard waste)
  • Curbside recycling, organics, garbage and electronics
  • In-store packaging reduction (plastic bag bylaw, etc.)
  • Charities rate and waste reduction
  • Solid Waste budget/user fees
Tamara Staranchuk
416-392-4716
Tamara.Staranchuk@toronto.ca
Solid Waste Management Services

  • Multi-residential recycling, organics, garbage, electronics
  • Rigid plastics addition to recycling
  • Waste Wizard (online search tool)
  • Household Hazardous Waste
  • Reuse Centres (durable goods)
  • Contracting out
Siobhan Ramsay
416-397-5001
Siobhan.Ramsay@toronto.ca
Economic Development & Culture – Special Events

  • Cavalcade of Lights
  • Cultural Hotspot
  • Doors Open
  • Indigenous Arts Festival
  • Summer/Winterlicious
  • New Year’s Eve
  • Nuit Blanche Toronto
Justine Palinska
416-395-7318
Justine.Palinska@toronto.ca
Fire Services Media Line
416-338-0763
firemedia@toronto.ca
Transportation Services

  • Winter operations (snow issues)
  • Road operations (potholes, construction, etc.)
  • Safety (red light running, pedestrian safety, etc.)
  • Cycling, bike lanes
  • Public Realm (street furniture, street art [graffiti art] Walking Strategy)
  • Capital budget
  • Transportation initiatives and long-term planning
  • Parking permit
Eric Holmes
416-392-4391
Eric.Holmes@toronto.ca
Toronto Building

  • Sign Bylaw Project
  • Implementation of the Zoning Bylaw
  • Enforcement of the Ontario Building Code
  • Building permits and inspections issues
  • Toronto Building events, promotions, and home shows
  • Construction incidents (accidents, cranes, falling pieces)
Bruce Hawkins
416-392-3496
Bruce.Hawkins@toronto.ca
Toronto Paramedic Services (formerly Emergency Medical Services) Kim McKinnon
416-392-2255
After hours: 416-392-0000
Kim.McKinnon@toronto.ca
Public Health Lenore Bromley
416-338-7974
Lenore.Bromley@toronto.ca
Toronto Water

  • Frozen pipes
  • Fire hydrants
  • Industrial/Commercial/Institutional (ICI) programs including Industrial Water Rate, Capacity Buy Back, Sewer Surcharge, Backflow Prevention
  • Water/sewermain breaks
  • Community Outreach, including water efficiency (residential), HTO To Go water trailer program and other events/exhibits

 

Diala Homaidan
416-392-4310
Diala.Homaidan@toronto.ca

 

 

 

Toronto Water

  • Customer Service
  • Water Meters
  • MyWaterToronto
Lyne Kyle
416-392-8259
Lyne.Kyle@toronto.ca
Toronto Water

  • Stormwater management (Wet Weather Flow Master Plan, Don & Central Waterfront)
  • Basement flooding (Basement Flooding Protection and Subsidy Programs)
  • Mandatory Downspout Disconnection
  • Wastewater Treatment (wastewater treatment plants, bypasses, biosolids)
  • Environmental Monitoring and Protection (Sewers Bylaw, Water Supply Bylaw, spills to the environment from the sewer system, cross connections, pools)
Ellen Leesti
416-397-1403
Ellen.Leesti@toronto.ca
Toronto Water

  • Water Treatment and Supply (drinking water quality, low water pressure/no water, water treatment plants)
  • Lead issue, including corrosion control, lead testing, coordination with TPH, Priority and Capital Lead Water Service Replacement Programs, Faucet Filter Rebate Program
  • Capital/Operating budget/water rate
  • Capital construction notification (water/sewermain upgrades, stormwater pond management)
Kris Scheuer
416-338-0698
Kris.Scheuer@toronto.ca

Media Relations Desk

7 a.m. to 6 p.m., Monday to Thursday
7 a.m. to 4:30 p.m., Friday
Telephone: 416-338-5986
Email: media@toronto.ca

The following Strategic Communications contacts staff the Media Relations Desk:

Interim Director, Strategic Communications

Beth Waldman
416-392-9305
Beth.Waldman@toronto.ca