The City of Toronto is committed to delivering professional, equitable, and accessible service to those who are using the Administrative Penalty System (APS) for parking violations. To continuously improve our service, please share any complaints or compliments that you have on this system. This will allow us to improve our standards and ensure effective service delivery.

Read the Public Complaints Procedures for the Administration of the APS Program.

Note: Anonymous complaints cannot be accepted. Your complaint will be shared with named staff members and their respective supervisors/managers. Sharing your name may be required to manage the complaint and resolve the issue.