If you or someone you know is experiencing a mental health crisis, or needs a wellness check, call 211 or 911 to access the Toronto Community Crisis Service. Mobile crisis teams are available in four areas of Toronto and the service will expand city-wide by the end of 2024.

The Toronto Community Crisis Service (TCCS) provides free, confidential, in-person mental health supports from mobile crisis worker teams. TCCS supports Toronto residents 16 years of age or older and is available 24 hours a day, seven days a week.

Toronto Community Crisis Service Logo

Call 211 or 911 to be connected to TCCS.

The service provides a non-police-led, community-based, client centred, and trauma-informed response to mental health crisis calls and wellness checks.

TCCS can also provide:

  • referrals and connections to other services
  • resources and information
  • post-crisis follow-up supports

Mobile crisis teams are available in four areas of Toronto and the service will expand city-wide by the end of 2024. Visit the TCCS map for service areas.

When you call 211 or 911 for support with a mental health crisis, TCCS sends crisis workers trained in mental health and crisis response to your location.

They will talk with you to understand what supports you need. Sometimes people need connections to other services, or food, clothing, or harm reduction supplies. TCCS can also help with follow-up supports after a crisis.

The Toronto Community Crisis Service is free and confidential. TCCS supports people 16 years of age and older. If you are under 16, call 211 to be connected to youth supports.

Mobile crisis teams are available in four areas of Toronto and the service will expand city-wide by the end of 2024. Visit the TCCS map for service areas. TCCS is a community-based service, which means the crisis workers dispatched to mental health crisis calls work with four community anchor partners.

If you live outside the service areas and need mental health supports, call 211 (TTY 1-888-340-1001) 24 hours a day, seven days a week. Phone supports through 211 are offered in more than 150 languages. You can also call:

  • Gerstein Crisis Centre crisis services (24 hours a day, 7 days a week): 416-929-5200
  • Indigenous mental health crisis line (2 p.m. to 2 a.m.): 416-363-2999

TCCS crisis workers wear green lanyards and carry identification cards. The City of Toronto logo is on all TCCS vehicles, along with the community partner logos. Most TCCS vehicles are wheelchair/scooter-accessible.

Visit the TCCS story map to see some experiences from people who used the service.

We heard from Toronto residents and community organizations that Toronto should rethink its approach to public safety to an approach that addresses poverty, housing, food security and social services.

In February 2021, Toronto City Council approved four community crisis support service pilots to test a non-police led approach to non-emergency, non-violent calls, including mental health crisis calls and wellness checks.

Community engagement and research prioritized communities most impacted by over-policing, with lived experience of the mental health, substance use, and justice systems. Engagement included:

  • 33 community roundtables with more than 500 participants focused
  • two surveys with 6,384 responses
  • 29 interviews with subject matter experts
  • a public opinion poll

TCCS is an action under SafeTO, Toronto’s 10 Year Community Safety and Wellbeing Plan.

9-8-8 Suicide Crisis Helpline is a new three-digit helpline that provides urgent, live support by phone and text to people in every province and territory across the country.

9-8-8 is available in English and French, 24 hours a day, every day of the year across the country.

9-8-8 is for anyone thinking about suicide, or worried someone they know. Trained 9-8-8 responders will answer calls and texts and listen without judgement while providing support.

For more information, visit 988.ca.

One-year outcomes:

Service user experience:

  • Story map
  • Service user experiences and data (illustrations are not exact representations of service users)

Previous evaluation reports:

Community Partners

Service is provided by local community partners:

TAIBU Community Health Centre Logo
2-Spirits Logo
Canadian Mental Health Association Toronto Logo
Gerstein Crisis Centre Logo

Dispatch Partner

211 Central Region logo

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