Toronto Community Crisis Service: When To Call

A Mental Health Crisis Looks Different For Everyone

Access the Toronto Community Crisis Service (TCCS) by calling 211. In the case of an emergency, call 911.

You or a loved one may want to call:

  • When you feel overwhelmed
  • When you want to talk to someone about your mental health needs
  • When you feel like you need some support
  • When life is feeling difficult
  • When you want to connect with a crisis worker who can understand or relate to your life experiences

If you are unsure, call 211 and our trained staff will talk to you to learn more about your situation and whether the TCCS is the right response for you.

Client Testimonials

A woman sitting at a computer typing and on the phone.

They helped me understand that I’m worthy and they wanted to see me go forward. They uplifted me and made me feel like I’m worthy.

It’s just such a feeling of comfort, and with that the element of safety is present, knowing that the service is there and it is safe.

A woman in a kitchen pouring water from a kettle into many paper bowls.
Two people seated at a table talking with a tablet, walkie-talkie and notebook on the table.

[The TCCS] talked to me and they talked to my son and they talked to us all and I’m still used to people saying ‘We’re gonna do X Y and Z’ and then nothing really happens, but oh my gosh, they went above and beyond.