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Job Summary: To provide support for Community Recreation Branch's Call Center operations.
Machines and Equipment Used: Cash register, safe, Point of Sale equipment, communications and various office equipment, first aid kit.
Season(s): All
District(s): All  District map (pdf)
Wage: View wage rate chart (pdf)


Responsibilities:

  • Inputs registration through the Call Centre and in person.
  • Processes payments for registration.
  • Receives cash and various methods of payment.
  • Provides customer service and resolves client conflicts.
  • Uses the City's language line services as required.
  • Answers public inquiries.
  • Works with internal and external clients to satisfy the needs of the customer.
  • Provides administrative support such as printing and distribution of customer receipts, confirmations, and enters in CLASS registration system, returned mailings.

Qualifications:

  • Extensive experience in a Customer Service Call Centre Environment.
  • Proficiency in use of current office technology and other computer applications relevant to the position. (i.e. CLASS Program Registration, Facility Booking, POS, etc).
  • Good knowledge & understanding of all relevant regulations, policies and procedures. (i.e. Permit Allocation Policy, Customer Service Manuals, etc.).
  • Must attend and successfully complete related mandatory training sessions (Neo/Reo, WHMIS, CLASS Program Registration, etc.)
  • Must produce original current Emergency First Aid certification as recognized by the WSIB.
  • You must possess certification in Parks and Recreation Ontario's Principles of Healthy Child Development (PHCD). Applicants who meet all other qualifications and obtain a conditional job offer will be advised of PHCD course offerings in order to meet this qualification.
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