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Job Summary: To assist recreation and facility staff with the delivery of recreational programming, the accommodation of permit groups and the provision of client customer service.
Machines and Equipment Used: Various office, training, communication and recreation equipment, cash register, safe, first aid kit, pool testing kit.
Season(s): All
District(s): All  District map (pdf)
Wage: View wage rate chart (pdf)


Responsibilities:

  • Assists recreation and facility staff with the delivery of recreational programming, the accommodation of the permit groups and the provision of client customer service.
  • Provides guidance to program staff, participants and/or permit holders.
  • Acts as supervisor as defined by the Ontario Health and Safety Act.
  • Opens/closes facility including arming and disarming security systems.
  • Ensures program staff levels are secured.
  • Ensures set up for programs and permit functions is completed as per facility schedule.
  • Ensures that facilities, programs, equipment and supplies are available and meet health and safety standards.
  • Ensures Division's policies and procedures are adhered to by all staff and participants.
  • Informs staff of all incidents/injuries in a timely manner. Ensures forms are completed and assists with follow-up.
  • Assists with the monitoring and evaluating of programs and services.
  • Performs administrative tasks to support the programs.
  • Communicates with the facility maintenance staff and provides assistance.
  • Acts as member of the on-site emergency response team.
  • Completes a shift summary in the facility logbook ensuring that critical information is recorded.
  • Assists with pre-opening activities including program preparation and staff training for seasonal operations.
  • Attends and participates in meetings and training sessions.
  • Takes action to deal with incidents, problems and emergencies and comply with Divisional/City Policies and Procedures.

Qualifications:

  • Proficiency in use of current office technology and other computer applications relevant to the position (i.e. CLASS Program Registration & Point of Sale)
  • Ability to handle and balance money.
  • Excellent customer service skills
  • Ability to give direction to other staff in facility
  • Ability to manage issues and to follow up with proper documentation
  • Experience developing, implementing, organizing and evaluating recreation programs and services for all age groups in the following areas: Sports; Aquatics; Arts & Heritage; Cultural/Social activities; Fitness & Wellness; Adapted and Integration; Camps & Playgrounds; Skating; Special Events; After school Recreation Care and Youth Services would be an asset
  • Must attend and successfully complete related mandatory training sessions (NEO/REO, WHMIS, CLASS Program Registration, etc.)
  • Good knowledge & understanding of all relevant regulations, policies and procedures.
  • Must produce original current Standard First Aid and Cardio-Pulmonary Resuscitation certifications as recognized by the WSIB.
  • You must possess certification in Parks and Recreation Ontario's Principles of Healthy Child Development (PHCD). Applicants who meet all other qualifications and obtain a conditional job offer will be advised of PHCD course offerings in order to meet this qualification.
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