Booking Inquiries (Neptune)
Monday to Thursday: 8 a.m. to 8 p.m.
Friday: 8 a.m. to 6 p.m.
Telephone: 1-800-667-4387

Billing & General Inquiries (311 Toronto)
Monday to Friday: 8:30 a.m. to 6 p.m.
Telephone: 311
Outside city limits 416-392-2489
TTY: Use 711
Email: 311@toronto.ca