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Contact us |
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Contact us
Call Centre
The phone number for the call centre is 416-338-7320. The hours are 8:30 a.m. to 4:30 p.m. Monday to Friday.
TTY Line: 416-338-7394
E-mail
When emailing please quote the location code (located on the top left hand corner of the ticket) and the ticket number in the e-mail subject line. This will assist us in providing you with faster service. You will receive a response within three (3) business days. The e-mail address is: poacourt@toronto.ca.
Court locations
Scent Free Policy
In response to health concerns, Court Services workplaces limit the use of scented products. Scented products such as hair sprays, perfume and scented deodorants may trigger reactions such as respiratory distress and headaches. In consideration of others, people attending at the courthouses are asked to limit or refrain from using scented products. Your cooperation is appreciated.
| Hours: |
Monday to Friday, 8:30 a.m. to 4:30 p.m. |
| Directions: |
Building is one block west of Keele on the north side of Eglinton Avenue. |
| From the north and south: |
Take the Bloor line to Keele St. and take Keele 41 bus north, or the University line to Eglinton West and take the Eglinton 32 bus west.
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Toronto East Court Office
1530 Markham Rd., Main floor
Toronto, ON M1B 3G4 |
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| Hours: |
Monday to Friday, 8:30 a.m. to 4:30 p.m. |
| Directions: |
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| From the north and south: |
Markham Rd. 102 bus to Milner Ave., walk north to 1530 Markham Rd.
or
Milner 132 bus to Markham Rd., walk north to 1530 Markham Rd.
(route available during rush hour only) |
| From the east and west: |
Sheppard E. 85 bus to Markham Rd, walk south to 1530 Markham Rd.
or
Milner 132 bus to Markham Rd., walk north to 1530 Markham Rd.
(route available during rush hour only)
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Toronto South Court Office
Old City Hall
60 Queen St. West
Toronto, ON M5H 2M3
*Provincial Offences Act court rooms (B, C, D, E, F, H, N and R) |
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Note: There is a P.O.A. administration office in Room 5A, Old City Hall. This is a satellite of the office located at 137 Edward St. In room 5A, you can pay a fine directly after your court appearance and receive witness fees. All other matters including paying previously obtained fine payments, transcript requests appeal inquiries, and trial requests must be dealt with at 137 Edward St.
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| Hours: |
Monday to Friday, 8:30 a.m. to 4:30 p.m. |
| Directions: |
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| From the north and south: |
From Yonge Subway travel to the Queen Subway station, walk west to 60 Queen St. W.
or
Bay 6 bus to Queen St. W. |
| From the east and west: |
Queen 501 or Downtowner 502 streetcar to Bay St.
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Toronto South Centre Avenue Office
70 Centre Ave., Main floor
Toronto, ON M5G 1R5 |
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Note: There is a very limited parking in the area.The office is located just off Dundas Street West and just east of University Avenue.
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| Hours: |
Monday to Friday, 8:30 a.m. to 4:30 p.m. |
| Directions: |
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| From the north and south: |
University-Spadina Subway line to St. Patrick Subway station
Bay 6 bus to Dundas St. W., walk west to Centre Avenue. |
| From the east and west: |
Dundas Street West 505 streetcar exit at University intersection. Office is on the North East side of University Ave and Dundas Street West, one block east on Dundas Street West.
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Court Administration Office
137 Edward St., 2nd floor
Toronto, ON M5G 2P8
Note: Administrative services only at this location (setting trial dates, fine payment, extension requests, re-openings and inquiries)
Handicapped access for 137 Edward St. is through the entrance at 481 University on the west side of the same building. Take the elevators to the second floor. |
| Hours: |
Monday to Friday, 8:30 a.m. to 4:30 p.m. |
| Directions: |
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| From the north and south: |
University-Spadina Subway line to St. Patrick Subway station, walk north to Edward St., then east to 137 Edward St.
or
Bay 6 bus to Dundas St. W., walk west to Chestnut St., then north to Edward Street and west to 137 Edward St. |
| From the east and west: |
Dundas 505 streetcar to Chestnut St., then walk north to Edward St. and west to 137 Edward St.
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Our complaint process
We are committed to delivering professional services to those persons who are using the provincial offences courts administered by the City of Toronto. In an effort to continually improve our services and performance, we invite individuals to advise us when something goes wrong. This will help us to improve our standards and ensure effective delivery of our services.
If you have a complaint, please contact us with the details. Please use any of the following methods to reach us:
- By e-mail to: poacourt@toronto.ca
- By mail to: Director, Court Services, 137 Edward Street, 2nd floor, Toronto, ON, M5G 2P8
- You may also discuss your complaint with staff at any of our Court locations
What will happen next?
- We will contact you within 2 business days following receipt of your complaint.
- We will investigate your complaint. This normally involves following up with appropriate staff, reviewing polices, guidelines and laws that apply.
- We will respond to your complaint within 14 days of sending you our acknowledgement of having received your complaint.
- If adjustments to the timelines are required, we will let you know and explain why.
- If you are making a verbal complaint, you may be asked to put your complaint in writing, especially if it involves a serious or complex matter.
If the complaint relates to prosecutions (legal), please contact the Director of Prosecutions in writing at:
Legal
Old City Hall, Room 12
60 Queen St. W.
Toronto, ON M5H 2M4
If the complaint relates to the Justice of the Peace, please send the complaint in writing to:
The Justice of the Peace Review Council
(Conseil D'Evaluation des Juges de Paix)
P.O. Box 914/C.P. 914
Adelaide Street Postal Station
Toronto, ON M5C 2K3
Our Commitment
We deliver a number of services that support the administration of the courts. Our staff is proud of the work they do and receiving feedback is an important part of ensuring we are continually improving our service to citizens in a fiscally responsible manner.
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