December 2, 1998
To:Emergency and Protective Services Committee
From:Commissioner, Works & Emergency Services
Subject:Continuing Evolution of the Ambulance Act of Ontario and Identified Potential
Financial Implications
Purpose:
To update the Committee and Council of the status of the Ambulance Act of Ontario and its
Regulations and to bring to the Committee's and Council's attention, potential financial
implications within the current Act.
Funding Sources, Financial Implications and Impact Statement:
There are no immediate funding considerations associated with this report, however, there are
potential financial implications.
Recommendations:
It is recommended that this report be received for information and that appropriate
consultation and further assessment be undertaken.
Council Reference/Background/History:
As of January 1, 1998, under the Services Improvement Act (Bill 152), the funding
responsibility for land ambulance services in Ontario has been downloaded to the upper tier
municipalities.
The management and operation of the ambulance service is governed and regulated by the
Ambulance Act of Ontario and its Regulations and was originally brought to the attention of
the Emergency and Protection Services Committee in a report dated April 1, 1998.
The Ministry of Health has been working with the Land Ambulance Transition Task Force to
review and reform the legislative framework for ambulance service in Ontario. Toronto
Ambulance has made presentations to this Task Force and we await the results of their
deliberations. The current Ambulance Act has been extended through to March 31, 1999 and
as of yet, we do not know what its final form will be.
There are a number of areas in the current Ambulance Act which we feel must be assessed in
greater depth as they may result in financial implications not only to the Ambulance Services
Division but to other departments within the City of Toronto.
Comments and/or Discussion and/or Justification:
A copy of the general overview of the initial changes to the Ambulance Act and Regulations
originally submitted to the Emergency and Protective Services Committee is attached for
reference.
The following are the sections of concern:
Part 1 Definitions
The "old" Act defined ambulance as "a conveyance used or intended to be used in an
ambulance service for the transportation of persons requiring medical attention or under
medical care."
The current definition is, "a conveyance used or intended to be used for the transportation of
persons who, (a) have suffered a trauma or an acute onset of illness ... or (b) have been judged
by a physician to be in an unstable medical condition and to require, while being transported,
the care of a physician, nurse ... and the use of a stretcher".
The section referred to under part (a) refers to emergency calls but our concern is that part (b)
may not reference non-emergency calls.
Toronto Ambulance transports approximately 176,000 patients annually of which
approximately 40% or 70,000 patients fall into the broad category of non-emergency. These
patients are today transported without charge to the patient as per OHIP regulation as the
majority of these calls involve a medical institution.
There is in the community a number of patient transportation services which transport
non-emergency patients but charge the patient a fee of up to $65.00 per call. This sector of the
industry is both unregulated and unlicensed but discussions with Licensing have been
undertaken.
Our concern is that should we be excluded from providing service to patients deemed to be in
a "stable" medical condition, this group of patients may be charged a fee for service
previously non-existent and may be interpreted as a "user fee" by the general public.
Part VI General
The current Ambulance Act provided, "If a person who is transported in an ambulance is
receiving general assistance from a municipality under the General Welfare Assistance Act or
assistance under the Ontario Works Act 1997 or is a dependent of a person receiving such
assistance, the municipality or the delivery agent is also liable for and shall pay the person's
share of the ambulance service operator's fee as established under subsection 22 1 (s)."
There is currently a co-payment of $45.00 charged to a patient transported by ambulance by
the receiving hospital.
In discussion with Community Services, we have estimated that approximately 81,920
persons receive assistance in a month; from this population we anticipate transporting 6,500
patients of which 4,000 would be emergency calls and subject to the $45.00 co-payment. This
could result in a bill to the municipality of about $180,000 per annum, payable to the
receiving hospitals; should Toronto Ambulance be excluded from the non-emergency sector,
the 2,500 non-emergency patients would cost the municipality $162,500 per annum.
It is interesting to note that of the $45.00 co-payment collected by the receiving hospitals, they
are required to submit $15.00 to the provincial government; from the figures we have
presented, this would translate into $60,000 per annum.
The figures we have presented, represent City of Toronto residents; it is our understanding
that there are approximately 3,900 non-resident persons receiving assistance in a month. This
Division could transport 308 in a year of which 184 would be emergencies, costing
approximately $8.280.00 to be paid to the receiving hospitals and $8,060.00 for
non-emergency calls.
Regulations, Part II, Licences
There is a requirement that the municipality apply for a licence to operate and/or provide
ambulance service and there have been discussions concerning a certification process to
maintain the credential. The current licensing fee is negligible, however, our research has
shown that certification could amount up to $25,000.
Part III Qualifications
There is a new qualification in the Regulation which prohibits any one with six or more
demerit points on their driver's licence from being employed as a paramedic.
We are currently determining how many of our staff could be affected by this requirement.
Toronto Ambulance may incur employment separation/settlement costs and must incur
replacement costs.
There are also Regulations which outline mandatory training requirements for both operations
and communications personnel.
Should the Regulations stay as they are, there may be additional costs incurred should this
required training exceed that which we currently provide.
Conclusions:
Toronto Ambulance will continue to monitor the evolution of the Ambulance Act and
Regulations and will continue to assess the potential impacts and implications and will advise
the Emergency and Protective Services Committee and Council of the final outcome of this
process.
Contact Name:
Ronald L. Kelusky
Phone: 397-9240 Fax: 392-2115
Ronald L. KeluskyBarry Gutteridge
General ManagerCommissioner
Toronto Ambulance Works & Emergency Services
TORONTO AMBULANCE -- APPENDIX A
SUMMARY OF CHANGES TO THE AMBULANCE ACT OF ONTARIO
Part I : Definitions
The definition of an ambulance has been narrowed and is more specific than previously, and
may have significant implications for service delivery. The definitions have been expanded to
include air ambulance services, delivery agent, designated area and upper-tier municipality
which are dealt with in the Act. More specific definitions of emergency medical attendant and
paramedic are included, which encompass both employees and volunteers.
Part II : Provincial Responsibilities
This part details the functions and powers of the Minister. Significant changes have been
made related to the training of personnel for ambulance services and communications
services, the establishment of regions and districts, and the designation of base hospitals. The
Minister can establish and operate, alone or cooperatively, institutes and centres for training.
This may have implications for the well developed and accredited educational activities of
Toronto Ambulance.
Part III : Responsibilities of Upper-Tier Municipalities
This part deals extensively with the responsibilities of upper-tier municipalities, including
Toronto, and provides details regarding the two year protection period, operator selection,
licensing by the Ministry, authority of the municipality to pass by-laws related to ambulance
services and the responsibility for payment. Upper-tier municipalities may assume
responsibility for the provision of land ambulance services in the municipality during and
following the protection period.
Part IV : Delivery Agents
Delivery agents may be designated by the Minister in areas which do not form part of an
upper-tier municipality. Such a municipality can itself be designated as a delivery agent for
other areas and may present an opportunity for Toronto Ambulance. This part also details the
roles of the Minister and the responsibilities for and payment of the delivery agent.
Part V : Licences
This part identifies the requirement for a licence to operate an ambulance service, the grounds
for refusal to issue a licence and the grounds for revocation. As well the role, responsibilities
and function of the Health Facilities Appeal Board related to ambulance services are
described.
Part VI : General
This part addresses the appointment and powers of inspectors, confidentiality, and the
prohibition of user fees. The authority and expanded scope of the regulations which can be
made by the Minister in relation to ambulance services is detailed. Also included in this part
are sections related to the apportionment of costs in upper-tier municipalities. The authority to
create different classes of ambulances, ambulance services and operators with different
requirements, standards or conditions is broad and may have implications for the level of
service and care to be provided to the citizens of Toronto.
SUMMARY OF THE CHANGES TO THE REGULATIONS UNDER THE
AMBULANCE ACT
Introduction:
The regulations under the Ambulance Act have not been substantially revised in almost
twenty years. Therefore, a number of antiquated sections have been updated and, existing
standards and components of the ambulance system not currently provided for in the
regulations, have been incorporated into the regulations (for example, air ambulance services
and first response teams). Also, a number of regulations have been deleted in order to provide
municipalities with more flexibility and decision-making power, and to eliminate red tape.
Most importantly, the regulations have been revised to reflect the 'Who Does What' decisions
respecting ambulance services.
The following is a summary of the changes made under each Part of old Regulation 19 under
the Ambulance Act:
PART I : Definitions
Definitions for programs, persons and vehicles that currently exist in the system have been
added (i.e., "aeromedical transportation", "air ambulance", "first response team members",
"midwife", "registered nurse in the extended class" and "emergency response vehicles").
Three classes of paramedic are defined, each with a different scope of practice: primary care
paramedic, advanced care paramedic and critical care paramedic. The primary care paramedic
is equivalent to the Toronto Ambulance Level I paramedic. The Department's Level III
paramedic, however, has a skill set beyond the scope of the advanced care paramedic and less
than the critical care paramedic, as defined in the regulations. The difference in scope of
practice may have significant implications for the type of licence applicable to Toronto
Ambulance, as well as for its ability to meet the requirements of the regulations for staffing of
ambulances.
The definition of a communications officer has been expanded to permit the receipt of calls
and the dispatch of other emergency and non-emergency services. This has implications for
the ability of the Department's control centre to receive requests for, and to dispatch to, such
services as home-care.
Among the new definitions, the addition of the 'first response' vehicle has significance for the
Department. This validates the operation of such services as the emergency response units,
and may provide an opportunity for an expanded role for single paramedic response services.
This parallels the revised definition of a 'patient' which permits first aid, emergency and other
medical care to be provided without the requirement for transport.
Finally, definitions have been updated to improve the language or to make the language
consistent with Bill 152 and other legislation.
PART II : Ambulance Service Licences
Four classes of licences are created by this regulation. They reflect the level of care to be
provided and the level of the scope of practice of the providers in each class - emergency
medical attendant, primary care paramedic, advanced care paramedic and critical care
paramedic. The requirements for each licence are detailed, including the application process
and the conditions of licensure.
A regulation was added requiring that land ambulance service operators present proof of an
agreement with a municipality before the operator is issued a licence or an operator's licence is
renewed. This lets the Ministry know that the municipality has evaluated that operator and
that the two parties have made decisions respecting the proper management, operation and use
of ambulance services. Where the municipality is the operator, such agreement is not required.
PART III : Qualifications of Persons Employed in Ambulance and Communication
Services
The basic qualifications required of emergency medical attendants and paramedic are detailed.
Specific additional requirements for full-time employees, part-time employees and volunteers
are detailed for emergency care attendants, primary care, advanced care and critical care
paramedics. The paramedic levels all require documentation regarding authorization from the
base hospital medical director to perform controlled acts as listed in the schedules appended to
the regulations. This requirement raises issues related to scope of practice of the different
levels of paramedics as defined by the schedules, and the scope of practice currently in place
for Toronto paramedics, specifically levels II and III.
The required qualifications for communications officers are also provided. New requirements
for officers employed after January 1, 1999 include completion of a communications officer
training program and a pass standing in an emergency communications examination. To date,
Toronto Ambulance has not been advised of the training program nor the examination
process.
PART IV : Continuing Education and Training of Persons Employed in Ambulance and
Communication Services
This part details the requirements of the operator - as a condition of the operator's licence - to
ensure that the training and continuing education requirements of both the Director and the
Base Hospital are met. Remedial training requirements for emergency medical attendants and
paramedics are defined. Re-qualification examinations may be required every three years, at
the direction of the Director.
The addition of training and continuing education requirements to the regulations supports the
importance of an in-house education and training program capable of meeting the standards of
the regulations. In addition, there is an opportunity for the Emergency Medical Services
(EMS) education program to be enhanced to provide additional training and continuing
education programs to external (non-Toronto) operators, beyond those which are currently
offered. This may lead to additional opportunities for training-based revenue generation.
Under this Part, the Director may require that a person take a re-qualifying examination if the
person has not taken any such examination in three years or if the Director has reasonable
grounds for belief that the person may not be competent to perform, with reasonable skill, the
duties normally required for his or her position.
PART V : Standards of Care for Emergency Medical Attendants and Paramedics
The addition of standards of care requirements under the regulation is welcomed. The
standards being used, however, are those published in 1995 by the Ministry of Health (Basic
Life Support - Patient Care Standards manual). Concerns have been identified that advances in
out-of-hospital care may not result in sufficiently prompt changes to the standards of care
described in the manual. No provision for doing so is outlined in the regulations, and may be a
limiting force in the progress of out-of-hospital care.
PART VI : Functions and Duties of Base Hospitals
The functions and duties of the Base Hospitals have been added to the regulations. These
additions define the role of the Base Hospital and its relationship with an ambulance service.
The requirement for the Base Hospital to provide training for all emergency medical
attendants and paramedics within the Base Hospital's jurisdiction is of concern. It is unclear
whether the provision of such training will be a direct function of the Base Hospital, or
whether it will best be accomplished in collaboration with the EMS education program
already well established at Toronto Ambulance, as is the current situation. As well, the
authority of the Base Hospital Medical Director to determine if the patient care skills of the
emergency medical attendant or paramedic are deficient may be a source of contention as
there may be confusion between the standards of care outlined in Part V and the Medical
Director's own determination of patient care skill deficiency.
PART VII : Standards, Maintenance and Repairs of Ambulances, Emergency Response
Vehicles and Equipment
This part requires the operator to ensure that standards set by the Ministry are met. It
references documents detailing the minimum standards required for land ambulances and
emergency response vehicles, as well as the document for minimum provincial equipment
standards.
As the equipment standards are minimum standards, local ambulance services may exceed
them, and are no longer required to carry specific manufacturer's products. This will enable
Toronto Ambulance to seek efficiencies in equipment and supply selection beyond that
previously permitted. Operators and/or municipalities will also be able to carry additional
equipment on their ambulance vehicles; however, the permission of the base hospital medical
director will be required to carry any additional equipment that is used by paramedics to
perform controlled acts.
The requirements for the maintenance of ambulances and emergency response vehicles are
defined as is the requirement to maintain repair and maintenance records for a period of three
years. The purpose of this regulation is to ensure that operators have a preventative
maintenance program in place and that evidence of such program is available. At present,
operators are required to follow preventative maintenance schedules established by the
Emergency Health Services Branch of the Ministry of Health.
Regulations requiring that operators have each ambulance and emergency response vehicle
inspected at a motor vehicle inspection station every six months have been deleted. This will
allow municipalities to specify a vehicle inspection schedule that best meets their needs and
requirements.
A regulation was added requiring that an operator immediately notify the communication
service when an air or land ambulance or emergency response vehicle has been withdrawn
from service for maintenance and repair, and when it is back in service. Regulations were also
added to require that an operator make available each land ambulance and emergency
response vehicle in the operator's service for an annual inspection of the communications
equipment in the vehicles, to be arranged by their communication service.
Requirements for emergency medical attendants and paramedics regarding the sterilization
and disinfection of equipment, cleaning of the patient compartment of ambulance vehicles,
restocking of vehicles and the responsibility to safely and properly store accessories and
patient care equipment is detailed. The operator is required to establish procedures relating to
sterilization and disinfection of equipment.
PART VIII :Reports and Records by Ambulance and Communication Services
Employee Register
This part limits the requirements for maintenance of a register for employee qualifications.
The skills inventory currently maintained by Toronto Ambulance meets this requirement and
provides an additional source of continuing education activity.
The 'incident reports' requirement for operators of communications services are defined.
Previous requirements to submit incident reports have been removed, although copies are to
be maintained for a period of three years.
The existing regulation requiring that an ambulance call report be completed by an emergency
medical attendant or paramedic "with respect to the call" has been modified to clarify when a
call report shall be completed. It is current policy that a call report be completed: (1) whenever
a response to a request for ambulance service is initiated and, (2) with respect to each person
for whom patient care is provided, regardless of whether the patient is transported by
ambulance. This policy has been incorporated in the legislation. A retention period for the call
reports was also added, since these reports may be essential, for example, in subsequent
Ministry investigations and inspections or for litigation purposes.
PART IX : Accounting System and Report by Ambulance and Communication Services
This part details the requirements for accounting system and reports to be provided by
operators who receive funds from the Province of Ontario. Municipalities who assume
responsibility and funding of ambulance services will not be required to provide reports to the
Ministry, since they can specify the accounting system and types of reports they require of an
operator.
Toronto's Ambulance Communications centre, however, may be subject to the Ministry's
reporting requirements.
PART X : Insurance
The Ministry currently holds the policy for automobile insurance for all ambulances owned by
the Province. There are only a few ambulances across the Province that are not owned by the
Ministry. For non-Ministry vehicles, operators are required under the current legislation to
obtain and maintain a contract of automobile insurance with minimum liability insurance in
the amount of $1,000,000. This section in the regulation has been modified: (1) to apply to
only those operators who receive funds from the Province, allowing municipalities to specify
the municipality's insurance requirements in other cases and, (2) to update the amount of
insurance that must be obtained to bring it in line with more recent damage awards. The
proposed minimum is $2,000,000.
This section has also been modified to require that every communication service, base hospital
and land ambulance service operator who receives funds from the Province obtain and
maintain a contract of general liability insurance in the amount of $2,000,000. By Ministry
policy, land ambulance service operators are currently required to obtain liability insurance in
this amount.
As a result, this is not a new cost and it is included in the $228+M in land ambulance service
costs being transferred from the Province to municipalities. However, the requirement for
liability insurance for communication services and base hospitals is new, although many
already have such insurance. The cost of this insurance will be borne by the Ministry.
PART XI : Management and Operation of Ambulance and Communication Services
This part establishes requirements for the staffing of ambulances, and has broad implications
for Toronto Ambulance. The staffing requirements are linked directly to the type of licence
held by the operator. As noted in the comments regarding Part I, none of the definitions
appear to apply to the level of paramedic currently provided by Toronto Ambulance.
There is no provision apparent for the hybrid Level III paramedic which the Department and
other ambulance services now employ. Even if our current Level III paramedics were deemed
equivalent to one of the paramedic levels under the regulations, the requirements of Part XI
that each vehicle be staffed by at least one paramedic of the level of the operator's licence
could not be met by current Level III trained staff. Alternatively, it is unclear if the Toronto
Ambulance should therefore apply for a primary care licence, whose requirements we meet
now, and in so doing possibly create a risk management issue by providing a service which
exceeds the scope of the licence.
Specific standards for response time performance are set for the operator of an ambulance
service in an upper-tier municipality based on the 90th percentile of 1996 performance of the
operator. In other words, all operators of ambulance service must in 1998 achieve standards at
least consistent with standards achieved in 1996.
There has been a modification to the regulations regarding the destination of the transported
patient. The new regulations require that in the absence of direction by a communications
officer, the patient shall be transported to the nearest facility which provides the type of care
required for the patient. Previous regulations were less explicit, requiring only that the patient
be transported to the nearest facility 'apparently' able to provide care.
The current hospital restructuring process will result in hospitals with varying individual
capabilities and capacity. Situations of this type already exist in some Toronto hospitals, and
will undoubtedly become more prevalent. This will necessitate that Toronto Ambulance
enhance its liaison activity with the hospital community and provide the leadership,
development and training to ensure that staff are able to determine which facility is
appropriate for the patient receiving care. This may require enhanced diagnostic skills for
paramedics, as well as triage guidelines for many conditions parallelling those currently in
place for trauma triage.
A limitation on the ability of a physician or midwife to direct the destination of the patient is
imposed on the communications officer. The communications officer will direct the
ambulance elsewhere if the facility cannot receive the patient. This would appear to be linked
to the current Central Resource Registry System but this is not specified and may be open to
much wider interpretation by the receiving hospital as well as the communications officer.
Attention to this area will be required to ensure that communications and hospital staff are
interpreting this section in an equivalent manner.
A new requirement to the regulations has been added regarding submission of deployment
procedures to the Director for approval. The approval is predicated on the response to calls
being efficient, accurate and timely, which appears to permit any level of response standard or
any deployment plan deemed appropriate to be imposed on the operator.