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311 Toronto |
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Requesting a non-emergency City service or reporting a problem is easy to do online. Visit toronto.ca/311 for many convenient self-service options, including popular City service requests and status tracking.
311's Customer Service Representatives are available to help you 24 hours a day, seven days a week. Call volumes are highest between the hours of 8 am and 6 pm so we encourage callers to call 311 at off-peak times when our call volumes may be lower.
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Headlines |
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City Update e-newsletter
City Update – the City of Toronto's e-newsletter focuses on the latest services, innovations and accomplishments at the City of Toronto - Canada's largest city and sixth largest government. Subscribe online.
Toronto's Municipal Performance
Toronto continually strives to improve service delivery. See how Toronto performed internally over time and externally in relation to other municipalities. More information.
Toronto Public Service Charter of Expectations and values
A Charter of Expectations promotes standards among public servants and informs the public about what they can expect from public employees. Members of the Toronto Public Service operate within a values framework of service, stewardship and commitment.
toronto.ca re:Brand
We're in the process of rebranding the City of Toronto's website. Our refreshed home page is only a starting point. Tell us what you think of toronto.ca and how we can make the website better for you.
toronto.ca/open
Open, accessible and transparent government.
Access and download City data, get information and give your feedback.
Our Toronto
Read about City services and programs in Our Toronto - the official publication of the City of Toronto.
Our Toronto is delivered to every household in the City and is available in 12 languages, accessible html format, audio file and braille.
Accessible Customer Service
In August 2009, City Council endorsed the City of Toronto Statement of Commitment to Creating an Accessible City. Accessible Customer Service is the first standard under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA).
Young women and local politics
Toronto has launched its second Toronto Regional Champion Campaign – a program that links young women and women City councillors for eight months of one-to-one interaction. This unique initiative is part of a Canada-wide effort to increase women's participation in municipal politics.
Your City can help.
The City of Toronto offers many programs and services to help residents and businesses. Learn about the many programs and new or expanded services that were approved as part of the 2009 operating budget.
Infrastructure Stimulus Fund
Canada and Toronto partner to create jobs, stimulate economy. More than 500 projects will receive infrastructure funding.
HOT Plan a first
For the first time in its history, Toronto has adopted a 10-year plan to create and upgrade affordable housing - a plan that includes a housing rights charter, another first for the city and the country.
Draft zoning bylaw released
Zoning bylaws regulate the use, size, height, density and location of buildings on properties and affect every property in the City. You can search on the interactive map by address or intersection to find and comment on the draft zoning bylaw.
The Office of the Ombudsman
The Ombudsman addresses concerns about City services and investigates complaints about administrative unfairness. Access the Ombudsman's independent, secure website.
Routine disclosure of Councillor Expense Records
Posted on the City's public internet site are Councillors' office budget and year-to-date expenses on a quarterly basis.
View the Councillor Expense Policy .(PDF 384 Kb)
Toronto Office of Partnerships
The Toronto Office of Partnerships actively seeks out strategic partners for initiatives that support programs and services offered by the City of Toronto.
Working together to serve you better
Your Federal, Provincial and City governments are working together to serve you better. Find information about government programs and services at the Service Canada office, and ServiceOntario kiosk at Toronto City Hall.
Statutory Accountability Requirements
The City of Toronto is implementing one of the strictest sets of accountability measures in municipal governance in Canada.
Statutory public notices
The City is required to give notice to the public of intent to pass by-laws, for a number of actions and to provide other information.
311 Toronto
Phone within Toronto city limits: 311
Phone outside city limits: 416-392-CITY (2489)
TTY customers: 416-338-0TTY (0889)
Fax: 416-338-0685
E-mail: 311@toronto.ca
Self-service: toronto.ca/311
Always call 911 for emergencies.
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