Accountability, Operations & Customer Service
Accountability Officers
The City of Toronto has four accountability officers that help ensure your local government is open and transparent.
Access City Information or Records
Access City information, records and reports.
Complaints, Claims & Compliments
How to make a claim against the City or file a complaint about a City service or representative.
City Administration
Information about your Toronto Public Service.
Long-Term Vision, Plans and Strategies
City Council's long-term vision, plans and strategies the City considers when making decisions about service delivery and our long-term goals.
Customer Experience Transformation & Innovation
Learn about how the City is improving the customer experience through new tools, technology, ideas and approaches.
Introduction to Toronto’s Government
Learn how to get involved with the City and how the municipality works.