Complaints, Claims & Compliments
If you have feedback regarding a City service, you can make a complaint or a compliment to the division or office responsible for that service. Please follow the complaint process until your issue is resolved.
If you escalated your complaint through the divisional process up to the appropriate Deputy City Manager and are not satisfied with the resolution, you can send your complaint including all documentation to the City Manager's Office.
If you have followed the internal complaint process with the relevant City division, agency or corporation and are unsatisfied with the resolution, contact Ombudsman Toronto. Ombudsman Toronto is the office of last resort for concerns about City services and administrative unfairness.
If you believe that the City has breached your privacy, you may send a letter of complaint or email with details about the incident to Corporate Information Management Services.
If you believe the City was negligent in maintenance of City facilities, roads, trees and sewers, which caused bodily injury or damage to your property, you can file a claim via the Corporate Finance Division.
If you observed potential fraud, waste or wrongdoing involving City resources you can contact the Fraud and Waste Hotline Program under the Auditor General's Office.
If you wish to complain about the conduct or ethical behaviour of any Members of City Council or Members of Local Boards (including Adjudicative Boards) you can contact the Integrity Commissioner.
If you suspect a lobbyist has breached the Lobbyists’ Code of Conduct in trying to influence elected officials or City staff you can contact the Lobbyist Registrar.