Complain About an Elected Official or Board Appointee

Members of City Council and local boards (restricted definition) are required to follow the standards set out in the applicable Code of Conduct and Municipal Conflict of Interest Act. If you believe a member of Council or local board (restricted definition) has failed to meet these standards and you wish to address the misconduct, you must follow the Office’s Complaint and Application Procedures which are summarized below. You can obtain information and assistance about requesting an inquiry on this page or by contacting the Office of the Integrity Commissioner. Lists of local boards (restricted definition) and adjudicative boards are available on our website.

To search for past sample advice and case summaries, use the Office’s Advice and Case Summaries tool which contains information taken from the Office’s annual reports and investigation reports to Council.

Note: Effective March 1, 2019, the Complaint Protocol for Members of Council and Complaint Protocol for Members of Local Boards (Restricted Definition) are no longer applicable. Should you require a copy of the old complaint protocols, please contact our Office.

Steps:

  1. Review the conduct standards for members of Council, members of Local Boards (Restricted Definition) and/or members of Adjudicative Boards.
  2. Advise the member that the behaviour contravenes the Code of Conduct and encourage the member to stop the prohibited behaviour or activity.
  3. Keep a written record of the incidents including dates, times, locations, other persons present, and any other relevant information.
  4. Tell someone else about your concerns, your comments to the member and the response of the member.
  5. If applicable, convey to the member your satisfaction or dissatisfaction with the response and consider the need to pursue the matter.

Steps:

  1. Review the conduct standards for members of Council, members of Local Boards (Restricted Definition) and/or members of Adjudicative Boards.
  2. Write to the Integrity Commissioner citing
    • your name;
    • the name of the respondent;
    • the conduct that you believe has contravened the Code of Conduct;
    • the part(s) of the Code of Conduct that you believe has been contravened; and,
    • how you know about the conduct.
  3. The Integrity Commissioner will review the complaint to confirm that the subject matter involved the Code of Conduct and is suitable for the Commissioner to attempt to settle or resolve without an inquiry.
  4. The Integrity Commissioner will attempt to resolve the complaint through informal discussions with the member and the complainant.

Note: The complainant or respondent can decline to participate in the informal complaint at any time. No investigation will be conducted, and no public report will be issued.

This above summary is provided for convenience only. Please refer to the full Complaint and Application Procedures.

Submit your complaint to the Office of the Integrity Commissioner

By Mail or In Person:

Office of the Integrity Commissioner

375 University Ave., Suite 202

Toronto, ON M5G 2J5

By Email:

integrity@toronto.ca

Steps:

  1. Review the conduct standards for members of Council, members of Local Boards and/or members of Adjudicative Boards.
  2. Complete a Code of Conduct Complaint Form.
  3. Submit your completed form to the Office of the Integrity Commissioner.
  4. The Office of the Integrity Commissioner will send you an acknowledgement letter confirming receipt of your complaint and an intake review will commence.

This above summary is provided for convenience only. Please refer to the full Complaint and Application Procedures.

Submit your complaint to the Office of the Integrity Commissioner

By Mail or In Person:

Office of the Integrity Commissioner

375 University Ave., Suite 202

Toronto, ON M5G 2J5

By Email:

integrity@toronto.ca

Steps:

  1. Review sections 5, 5.1 and 5.2 of the Municipal Conflict of Interest Act.
  2. Complete an Application for an MCIA Inquiry Form.
  3. The Application requires a statutory declaration, which must be commissioned by a Commissioner for Taking Affidavits. Please contact our Office for assistance to access a Commissioner for Taking Affidavits.
  4. Submit your completed form to the Office of the Integrity Commissioner.
  5. The Office of the Integrity Commissioner will send you an acknowledgement letter confirming receipt of your complaint and an intake review will commence.

Note: Applications must be made within six weeks from becoming aware of the alleged contravention (see section 160.1(4) of the City of Toronto Act, 2006).

This above summary is provided for convenience only. Please refer to the full Complaint and Application Procedures.

Submit your complaint to the Office of the Integrity Commissioner

By Mail or In Person:

Office of the Integrity Commissioner

375 University Ave., Suite 202

Toronto, ON M5G 2J5

By Email:

integrity@toronto.ca