The Office’s jurisdiction is changing on March 1, 2019. Watch this space for the new procedures to raise concerns about possible contraventions of the codes of conduct or the Municipal Conflict of Interest Act. Until March 1, 2019, code of conduct complaints can be made using the existing procedures.

 

Members of City Council and local boards are required to follow the standards set out in the applicable Code of Conduct. If you believe a member of Council or local board has failed to meet these standards and you wish to address the misconduct, you must follow the applicable complaint protocol. You can obtain information and assistance about requesting an inquiry on this page or by contacting the Office of the Integrity Commissioner.

The Integrity Commissioner follows the Complaint Protocol for Members of Council and the Complaint Protocol for Members of Local Boards (Restricted Definition) Including Adjudicative Boards. The complaint procedures are summarized below.

Steps:

  1. Review the conduct standards for members of Council, members of Local Boards (Restricted Definition) and/or members of Adjudicative Boards.
  2. Advise the member that the behaviour contravenes the Code of Conduct and encourage the member to stop the prohibited behaviour or activity.
  3. Keep a written record of the incidents including dates, times, locations, other persons present, and any other relevant information.
  4. Tell someone else about your concerns, your comments to the member and the response of the member.
  5. If applicable, convey to the member your satisfaction or dissatisfaction with the response and consider the need to pursue the matter.

This process is discussed in Part A of the complaint protocols for Members of Council and Members of Local Boards (Restricted Definition) Including Adjudicative Boards.

Steps:

  1. Review the conduct standards for members of Council, members of Local Boards (Restricted Definition) and/or members of Adjudicative Boards.
  2. Write to the Integrity Commissioner citing the
    • alleged wrongful behaviour;
    • section(s) of the Code of Conduct that has(have) been allegedly violated; and,
    • desired outcome.
  3. The Integrity Commissioner will review the complaint to confirm that the alleged wrongful behaviour is covered by the Code of Conduct.
  4. The Integrity Commissioner will attempt to resolve the complaint through informal discussions with the member and the complainant.

Note: Both parties must consent to participate in this process. No investigation will be conducted, and no public report will be issued.

This process is discussed in Part A of the Complaint Protocols for Members of Council and Members of Local Boards (Restricted Definition) Including Adjudicative Boards.


Submit your complaint to the Office of the Integrity Commissioner

By Mail:

Office of the Integrity Commissioner

375 University Ave., Suite 202

Toronto, ON M5G 2J5

By Email:

integrity@toronto.ca

Complain about a Member of Council

Steps:

  1. Review the conduct standards for members of Council.
  2. Complete a formal affidavit (Please include your contact information).
  3. Visit any one of the four City Clerk’s Registry Services offices to get your affidavit affirmed and submit your complaint (see below for locations).
  4. The Office of the Integrity Commissioner will send you an acknowledgement letter confirming receipt of your complaint.

This process is discussed in Part B of the Complaint Protocols for Members of Council.

Complain about a Member of a Local Board (Restricted Definition)

Steps:

  1. Review the conduct standards for members of Local Boards.
  2. Complete a formal affidavit (Please include your contact information).
  3. Visit any one of the four City Clerk’s Registry Services offices to get your affidavit affirmed and submit your complaint (see below for locations).
  4. The Office of the Integrity Commissioner will send you an acknowledgement letter confirming receipt of your complaint.

This process is discussed in Part B of the Complaint Protocols for Members of Local Boards (Restricted Definition) Including Adjudicative Boards.

Complain about a Member of an Adjudicative Board

Steps:

  1. Review the conduct standards for members of Adjudicative Boards.
  2. Complete a formal affidavit (Make sure to include your contact information).
  3. Visit any one of the four City Clerk’s Registry Services offices to get your affidavit affirmed and submit your complaint (see below for locations).
  4. The Office of the Integrity Commissioner will send you an acknowledgement letter confirming receipt of your complaint.

This process is discussed in Part B of the Complaint Protocols for Members of Local Boards (Restricted Definition) Including Adjudicative Boards.


Submit your Complaint

City Clerk’s Registry Services Offices

Location Address
List of the City Clerk’s Registry Services Offices
Toronto City Hall Main Floor

100 Queen St. W.

Toronto, ON M5H 2N2

Etobicoke Civic Centre Main Floor, South Block

399 The West Mall

Toronto, ON M9C 2Y2

North York Civic Centre Main Floor

5100 Yonge St.

Toronto, ON M2N 5V7

Scarborough Civic Centre 3rd Floor

150 Borough Dr.

Toronto, ON M1P 4N7