Due to the recent severe winter weather and fluctuating temperatures, the City is experiencing higher than normal claim volumes. As a result, acknowledgements from the City Clerk’s Office and ClaimsPro may not meet the target of two business days. We appreciate your patience.

When making a claim against the City for pothole damages it’s important to note that the City will not be responsible for your property damage if it has met the Provincial “Minimum Maintenance Standards for Highways in the City of Toronto” (MMS). Ontario Regulation 612/06: Minimum Maintenance Standards for Highways in the City of Toronto.

The MMS comprise a series of standards for various aspects of road maintenance (patrolling, salting, clearing snow and pothole repair) which vary, depending on the speed limit and traffic volume on a particular roadway in accordance with these standards:

  • Potholes in higher speed roads and high-volume roads are repaired more quickly than ones on side streets.
  • On the busiest roads, the City repairs potholes in four days from the date they are reported.
  • On side streets, the City has 30 days to repair potholes.

The City identifies potholes through regular patrols and as reported by the public to 311. If you see a pothole on a city street, call 311 or report it online.

  1. How to file a claim
  2. Claim Investigations
  3. If your claim is denied
  4. When claims involve contracted services
  5. How to get a rental vehicle when a claimant’s vehicle is badly damaged or unsafe to drive