If it is determined that the City failed to use reasonable care which resulted in your property damage or injury, the City’s adjuster will contact you in an effort to resolve the claim.
If the City’s services were delivered with a reasonable standard of care, the City would have a defense to the claim and your claim will be denied.
Typically, property damage claims are completed within 90 days. For claims involving bodily injury, these claims could take longer depending on the seriousness of the injury and whether medical information is required to support your loss.
Please note by reporting issues and complaints to 311 you are not submitting a claim to the City of Toronto.
You are encouraged to submit your claim as soon as possible using the Claim Submission Web Form.
For more about the claims process in general, please visit Make a Claim Against the City.
If records show that service levels and a reasonable standard of care were met, your claim will be denied. The City’s adjuster will outline the results of their investigation in a letter and provide you with the division’s report that justifies the City’s denial.
If you still wish to pursue your claim after being denied compensation, your next option is to proceed with legal action.