To make a claim, please use this Claim Submission Web Form.
For additional information on claims and legal action, please review the links below.


If you believe that the City has been negligent in its maintenance of City facilities, roads, trees and sewers, which has caused bodily injury or damage to your property, you can file a claim against the City of Toronto.

What You Should Consider When Making a Claim

Any damage to your property can be upsetting and disruptive. However, it’s important to know that the City of Toronto is not your insurer.

If you have auto or property insurance, we suggest you consult your insurance company or broker first, for advice on how to deal with your loss. Your insurance coverage may be more extensive than what you can recover from the City.

If your insurer believes the City is responsible for your damages they may seek compensation against the City on your behalf.

How to File a Claim

Information about using the Claim Submission Web Form.

Pothole Claims

Damage caused by potholes on City roads.

Flood Claims

Damage caused by City sewers and watermains.

Fallen Trees & Branches Damage Claims

Damage caused by City trees.

Other Claims

Other claims of injury or damage to property by the City.


Information about the City's standard of care and negligence.

Taking Legal Action Against the City

Information about taking legal action against the City.

Claims Disclosure Reports

The City reports on insurance claims annually.