If you see a pothole on any City roadway or expressway, you can report it online.
To report potholes on City of Toronto roads or expressways, you can submit a service request:
- by filling out an online form
- by calling 311 and providing them with the exact location of the pothole
- by tweeting 311, with exact location of the pothole
- by emailing firstname.lastname@example.org
Crews will repair potholes within four days of it being reported.
Potholes are created when water penetrates the top layer of asphalt through cracks in the road. After the moisture freezes and expands, sections of the pavement are forced up. The weight of vehicles going over this section of road breaks the pavement and the asphalt is forced out. Potholes are more frequent in the spring, after the freeze/thaw action following winter.
The total number of potholes repaired could vary year-over-year dependent on winter conditions. If it is freezing all through the winter, fewer potholes are likely to form due to less number of freeze-thaw cycles. But a milder winter will have higher number of freeze-thaw cycles where temperature falls below freezing and then quickly rises above freezing resulting in more potholes in that year.
Repairing potholes is an affordable way to maintain our roads. Our crews routinely monitor road conditions and identify areas that need repairs.
Crews place asphalt and rake it into the pothole. Then they tamp down the asphalt and smooth it out until the road surface is improved. The job takes 15-20 minutes.
During winter months when temperatures are low and pavement is covered with snow/ice, it is extremely difficult to work with hot asphalt because it cools very quickly. Potholes are temporarily patched with cold mix asphalt to make the road safe. More permanent repairs are performed with hot asphalt when warmer conditions prevail.
Road users and business owners can help by reporting potholes when you see them. Crews will repair potholes within four days of it being reported
The City provides this service to the public on an “as is”, “as available”, basis. The City does not make any express or implied warranties, representations or endorsements with respect to the application. Although the City makes reasonable efforts to keep the information available through the application up-to-date, errors can occur in recording some transactions, and delays can occur in reporting information, affecting the accuracy of the information. The City is not responsible for, and will not be liable to you or anyone else, for any damages whatsoever, including any indirect, special, incidental or consequential damages, arising out of or in connection with your use of, or inability to use, the application.