Service requests can be submitted online via or by calling 311 Toronto.

The City has a comprehensive and highly coordinated snow and ice clearing plan that prioritizes the safety and movement of everyone above all else. The winter service program is based on winter contract commitments, long-term weather patterns/average snowfall data, and more.

The City of Toronto is ready with a snow clearing plan. Download this year’s information brochure to learn more.

PlowTO Map

Real-time tracking to help you find out when roads have been salted and plowed in your neighbourhood.

When/How we Clear Snow & Ice

Learn about when and how the City clears snow and ice, including the approved levels of service.

Clearing Snow & Ice from the Sidewalk

Learn about what the City does to clear snow, what residents and business owners must do and a service for seniors and people with disabilities.

Snow Removal

Snow removal and snow clearing are different services and in Toronto we rarely remove snow from streets. Here's what you need to know when snow removal happens.

Salt Management Plan

A plan to improve how salt is transported, stored and used in Toronto.

Winter Safety Tips

Winter Safety tips for pedestrians, cyclists and drivers.