Toronto receives approximately 130 cm of snow annually and we have a comprehensive snow and ice response plan to tackle it, with operations focused on salting and plowing of roads, sidewalks and bikeways. The plan prioritizes the safety and mobility of residents above all else, particularly emergency and transit vehicles.
City crews monitor road conditions and actively patrol roads to identify problem areas that need additional service.
Residents can also help to identify problem areas by contacting 311 and submitting a service request for areas requiring additional service. Crews will be dispatched to inspect and clear the area, as required.
The personal information on this form is collected under the authority of the City of Toronto Act, 2006, item 2022.EX29.15. The information will be used to inform subscribers through email about the availability of winter-related service requests at the beginning and end of a snow event. Questions about this collection can be directed to the Executive Director, Customer Experience, 311 Contact Centre, Metro Hall, 3rd Floor, 55 John Street, Toronto, ON M5V 3C6 or by telephone at 311 (from within Toronto) or 416-392-2489 (outside Toronto).