Clearing Snow & Ice from the Sidewalk

A detailed Sidewalk and Transit Snow Clearing Level of Service table is available for viewing.

The following district maps show what streets have their sidewalks mechanically cleared:

• North York District
• Scarborough District
• Etobicoke District
• Toronto East-York District

Here is a brief description of what you can expect and some helpful numbers to call if you require assistance.

• High pedestrian volume sidewalks will be cleared when the snow has stopped and the accumulation has reached two centimetres (approximately one inch). High pedestrian volume sidewalks are sidewalks on arterial roads, transit routes, near school zones and around accessibility locations.
• Low pedestrian volume sidewalks will be cleared when the snow has stopped and the accumulation has reached eight centimetres (approximately three inches).  Low pedestrian volume sidewalks are sidewalks on local roads.
• Generally, it takes approximately 13 hours to clear high and low pedestrian volume sidewalks after a snowfall. However, depending on the severity of the storm, sidewalks may have to be cleared more than once.
• This service can take up to 72 hours after the snow has stopped.
• The service does not include the clearing of snow from driveways or private approaches (private sidewalks) leading to a residence.
• If your property is a corner lot, the sidewalk on the flank will not necessarily be cleared at the same time as the sidewalk at the front. This work is sometimes performed by different equipment.
• While every attempt is made to clear all the residences on the service within 72 hours, if your sidewalk has not been cleared after 72 hours after the end of a snowfall, please call 311 and staff will place your address on our “missed list” and crews will be scheduled to attend and clear the sidewalk.