Lobbyist Registrar Services – Complaints

Toronto Lobbyist Registrar

The Toronto Lobbyist Registrar ensures the public disclosure of lobbying activities and oversees the regulation of lobbyists’ conduct.

These procedures describe the way in which the Toronto Lobbyist Registrar will receive, respond to and resolve complaints by members of the public about the services provided. The Toronto Lobbyist Registrar is committed to receiving and responding to complaints in a manner that is: Accessible, Transparent, Accountable and Confidential.

The Toronto Lobbyist Registrar is committed to receiving and responding to complaints in a manner that is: Accessible, Transparent, Accountable and Confidential.

Complaints

A complaint is an expression of dissatisfaction. It may be about one or more of the following:

  • Policy, process or procedures
  • Staff
  • Access to service
  • Timeliness of service
  • Outcome
  • Quality of service
  • Standard of service

How to Submit a Complaint

Complaints may be made in writing (by email or online form) or verbally (by telephone). Submitted complaints are reviewed promptly and we make every effort to resolve them as quickly as possible. Any correspondence and/or complaint that contains profanity, rude or inappropriate language will not receive a response.

These are the ways to begin the inquiry process:

Fill in the Complaint Form and mail, email or fax it to us.

Fill out a Complaint Representative Consent Form if you have a representative.  

Telephone

Call 416-338-5858 for help completing the complaint form or to make an appointment to come to our office at 375 University Avenue, Suite 201.

Email

LobbyistRegistrarInquiry@toronto.ca

Fax

416-338-5859

Mail

Toronto Lobbyist Registrar, Inquiries and Investigations Counsel
375 University Avenue, Suite 201
Toronto, ON M5G 2J5

What Happens Next

  • You will receive a response from us within three business days, acknowledging receipt of your complaint and giving you a complaint number.
  • We will contact you to discuss how we can best resolve your complaint.
  • If we cannot help you with your complaint, we will try to refer you to someone who can help you.
  • We will assess your complaint to identify the appropriate action to be taken.
  • We will provide target timeframes for resolution and report to you on the progress of your complaint.
  • We will treat your complaint as confidential. We may need to disclose your complaint in the following circumstances:
    • We may be required by law to disclose the complaint.
    • If the complaint discloses reasonable grounds to believe that a criminal offence or breach of another Act has occurred, we must refer the complaint to the appropriate authorities.
    • In order, as a matter of fairness, to permit the person against whom the complaint is made, to respond.
  • The complaint is conducted confidentially, as a result you will not be informed of the outcome of your complaint.

Unsatisfied with the Outcome of Your Complaint?

You may submit an escalation for the following reasons:

  • Unsatisfied with the complaint response
  • No response received or timeline to provide responses not met

How to Escalate

  • After contacting the Lobbyist Registrar, should you remain unsatisfied with your experience, you may wish to contact Ombudsman Ontario.