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Organization Chart
* * Contacting the City of Toronto *
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Phone within Toronto city limits: 311
Phone outside city limits: 416-392-CITY (2489)
TTY customers: 416-338-0TTY (0889)
Fax: 416-338-0685

Have a question?
311 provides residents, businesses and visitors with easy access to non-emergency City services, programs and information 24 hours a day, seven days a week. 311 can offer assistance in more than 180 languages.

You can also check our frequently asked questions.

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Government of Toronto corporate phone directory

Phone numbers for City of Toronto staff, services and programs

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Toronto Transit Commission
Fares, routes and schedules
(24 hours, 7 days a week) 416-393-4636
Complaints and commendations
(8 a.m. - 5 p.m. Mon-Fri) 416-393-3030

Contact the TTC, using TTC Complaints, Compliments and Suggestions or use their Online Compliment Form.

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Tourism Toronto
Phone: 416-203-2600
Fax: 416-203-6753
Toll free in North America: 1-800-363-1990
Monday - Friday: 8:30 a.m. - 5 p.m.

If you are planning a visit to Toronto and you need information about things to do or places to stay, visit Tourism Toronto. Check out our Visiting Toronto portal or our links page for other Toronto attractions and tourism information.

Mailing address:
207 Queens Quay West
Toronto, ON  M5J 1A7

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Mayor and City Councillors
If you know the name of your city councillor or the ward that you live in, you will find key contact information on the associated Web pages. Visit the Office of the Mayor, contact the Mayor and learn how to request a proclamation.

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Job opportunities: careers in the Toronto Public Service
Please visit our Employment Home Page to view and apply to Toronto Public Service current, summer and or ongoing job opportunities.

Note: The City does not accept unsolicited resumes and you must apply online to posted opportunities.

Human Resources Division

Human Resources Policies & Guidelines

Toronto Public Service Charter of Expectations and values

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Employment information
City job board
Emergency Medical Services (EMS)
Toronto Fire Services
Toronto Police Service
Toronto Parks and Recreation
Employment and training links

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Research resources
Many people use our Web site as a resource when doing research for their projects. If you are looking for information about municipal government services in Toronto, you're in the right place. If you are looking for general information about Toronto, visit our links page for other Toronto related websites. For general information about Ontario or Canada, try the provincial or federal government websites.

Here are a few resources we are often asked for:

Provincial departments
Federal departments
Immigration and Refugee Board Canada
Statistics Canada
Canadian Atlas

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Toronto Public Library Answerline
Reference Service: 416-393-7131

Toronto Public Library: Feedback, Help and Customer Service

Toronto Public Library provides a service you can use to find answers to your reference questions, or any questions about Toronto Public Library. Answerline will:

  • look up dates, names, spellings, addresses, facts and definitions
  • provide brief biographical or historical factual information
  • locate addresses and phone numbers for businesses, publishers, organizations, associations, government offices and
  • agencies and prominent individuals
  • answer questions about library services, programs or materials

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Web site developers e-mail:

Like all websites, ours is a work in progress, and your feedback and ideas are vital to its development. Send us your comments, criticisms and kudos, we want to hear from you!

Please note:
Contact the TTC, using TTC Complaints, Compliments and Suggestions or use their Online Compliment Form.

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Garbage, recycling & green bin collection calendar
If you are having trouble with downloading your calendar, call 311 to receive a calendar by mail.

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