Seniors Services and Long-Term Care provides a variety of long-term healthcare services for residents in our long-term care homes and for clients with long-term healthcare needs and/or functional limitations who still live in the community. Clients may live in their own homes and receive in-home support services, attend an adult day program in one of the long-term care homes or live in designated apartment buildings in which the division provides supportive housing services. The scope of services provided includes:
Customer service in the division starts with recognizing that we are in the homes of the residents and clients providing direct care and services while indirectly providing service to family members. We understand that our behaviour affects those around us, many of whom are vulnerable with special and diverse needs. By creating bright, cheery and optimistic environments we serve the individual and seek a positive experience. We do this by speaking and listening respectfully; anticipating needs, living the CARE (Compassion | Accountability | Respect | Excellence) values and working together as a team in a conscientious, positive home-like environment.
Long-term care in 10 homes across the City of Toronto for persons 18 years of age who are eligible for admission to long-term care as prescribed by the Long-Term Care Homes Act, 2007. The care and services provided are interdisciplinary and encompass the required services under the Act.
We are accredited by Accreditation Canada.
Nursing services delivers 24 hour nursing care, including at least one Registered Nurse on duty and present in the Home at all times. Personal care services are delivered 24 hours/day.
Various levels of programs and services are provided during the day, evening and weekends seven days a week.
The Homemakers & Nurses Services Program (HMNS) is a community-based service operated by Seniors Services and Long-Term Care. HMNS provides homemaking services such as light housekeeping, laundry, shopping, and light meal preparation to individuals who require assistance with household activities of daily living, and who have limited financial resources. The program provides services that promote and maintain independence, and support clients to live independently in the community.
Intake caseworker is available to assess eligibility Monday to Friday, 8:30 a.m. to 4:30 p.m. (except for statutory holidays).
Supportive Housing services are offered in designated Toronto Community Housing buildings and at Cedarbrook Lodge. Supportive services, such as assistance with personal care, light housekeeping and laundry, medication reminders, security checks and light meal preparation are provided to eligible seniors who are tenants in the designated buildings contracted under our Supportive Housing Program.
Services are available 24 hours per day, seven days a week to clients that are approved for the program and reside in a designated Supportive Housing building.
Adult Day Programs are offered in 4 City operated long-term care homes: Kipling Acres, Cummer Lodge, and Bendale Acres, and at Wesburn Manor in partnership with Etobicoke Services for Seniors. These programs provide an opportunity for eligible clients living in the community to participate in social programming.
The Adult Day Programs operate from 8 a.m. to 4 p.m., Monday to Friday, year round, excluding statutory holidays.