311 Toronto is the gateway to City information, programs and services for residents, business owners or visitors. Using modern approaches, dedicated and knowledgeable staff are available 24/7 to provide a quality customer experience through multiple channels of communication.
Within 72 hours
Response to an email
Within ten business days
Initial response to complaints about the 311 service
Answer 80 per cent of calls in 75 seconds or less
Incoming calls to 311 Contact Centre