The Engineering & Construction Services Division provides specialized services, including engineering design, construction management, and community engagement for large municipal projects. The division also offers expertise in asset management, technical engineering reviews, soil and groundwater quality, and surveying.
You may wish to submit a complaint to the Engineering & Construction Services Division about the engineering design or construction management for large municipal projects such as roads, watermains and sewers.
A complaint is a statement of dissatisfaction or concern regarding the division’s services, actions, or projects. It often highlights issues that require attention or resolution.
If you have a complaint with a specific construction project that is being delivered by the City of Toronto you can either:
The contact person will contact you within two business days and follow up on your question or complaint. They will work directly with the contractor in the field to answer your questions or to resolve your complaint quickly.
If you are not sure if a project is being delivered by the City of Toronto; for example, the utility companies (for example, Bell, Rogers, Enbridge, Hydro) are also engaged in construction activity and TOInview is a map-based tool to search an area of the city to determine the correct construction contract for a construction project.
If you are not satisfied with the solution provided by our front-line staff, you can ask the staff to escalate the complaint to their Manager (or designate) for resolution.
If the complaint is still not resolved, the Manager will involve the Director to resolve the complaint.
If you are not satisfied with the outcome of your complaint following a response from the Director, and wish to pursue it further, please write or email the Chief Engineer and Executive Director of Engineering & Construction Services who will review the complaint. If you contact the Chief Engineer’s office prior to working with the Manager or Director, your complaint will be sent to them for resolution first.
Chief Engineer and Executive Director, Engineering & Construction Services:
Toronto City Hall
100 Queen St. W.
24th Floor East Tower
Toronto, ON M5H 2N2
Email: ecs@toronto.ca
After completing the City of Toronto’s complaints process, if you feel you have been treated unfairly or received unfair service, you can contact Ombudsman Toronto .
A comment is neutral feedback or an observation, which may or may not require action. Comments often provide input, suggest changes and do not always require a response.
If you have a comment about a specific construction project that is being delivered by the City of Toronto you can either:
Unless otherwise requested, comments will not be responded to but will be forwarded to the relevant project teams and management staff.
A compliment is positive feedback that expresses satisfaction or appreciation. It is often used to recognize successes or outstanding performance and does not always require a response.
If you have a compliment about a specific construction project that is being delivered by the City of Toronto you can either:
Unless otherwise requested, compliments will not be responded to but will be forwarded to the relevant project teams and management staff.