If you have a concern or issue regarding the service you received or about an aspect of Engineering & Construction Services, you can do the following:

Chief Engineer and Executive Director, Engineering & Construction Services

Toronto City Hall
100 Queen St. W.
24th Floor East Tower
Toronto, ON  M5H 2N2

Fax: 416-392-4494

Email: ecs@toronto.ca

If your question or complaint requires additional time and effort to resolve; or if you are not satisfied with the solution provided by our front-line staff, you can ask the staff to escalate the complaint to their Manager (or designate) for resolution.

If the complaint is still not resolved, the Manager will involve the Director to resolve the complaint.

If you are not satisfied with the outcome of your complaint following a response from the Director, and wish to pursue it further, please write or email the Chief Engineer and Executive Director of Engineering & Construction Services who will review the complaint. If you contact the Chief Engineer’s office prior to working with the Manager or Director, your complaint will be sent to them for resolution first.

All complaints will be acknowledged within 48 hours of receipt.

The Ombudsman

If the matter is still not resolved, you may contact the City of Toronto Ombudsman’s Office at:

Phone: 416-392-7062

Email: ombuds@toronto.ca

Public complaints will be dealt with in a confidential manner according to the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA). Information will be collected, used and disclosed in accordance with the Act.