311 provides residents, businesses and visitors with easy access to non-emergency City services, programs and information 24 hours a day, seven days a week. 311 can offer assistance in more than 180 languages.

Submit a Service Request

Waste Collection & Bins

Request pick-up of hazardous waste, report a missed collection or complete a request for a recycling, organics or garbage bin related issue.

Noise

Report a noise related issue.

Graffiti & Litter

Report an overflowing litter bin, graffiti or litter on a sidewalk or boulevard.

Roads

Report pothole, road or sidewalk damage, as well as road related issues that present a significant safety risk.

Water

Report water-related issues, including requests to turn water off and on to your property.

Trees & Animals

Request a dead animal pick-up, tree planting, pruning or removal and, report a dog off leash in a City Park.

Property Issues

Report issues involving private property misuse or property standards, including lack of maintenance.

Complaints & Comments

Make an accessibility complaint about a City program or service. Or make a compliment or suggestion about 311 service or staff.

Winter Issues

Report winter issues for icy City sidewalks, bus stops, and walkways; snow blocked driveways, snow piled too high and snow plow damage.

Track an Existing Service Request


Track Your Service Request
Enter the reference number that you received from 311 and click ‘GO’ to check the status of your service request.

Search the 311 Information Knowledge Base


Knowledgebase