Please be aware that on Saturday, January 18th 311 Toronto will conduct a scheduled outage to improve our online service requests. As a result, some of our online service requests will be impacted. Online service requests for noise, water turn on, water turn off, low water pressure and sudden loss of pressure will be affected. The outage is expected to last from 10:00 p.m. until Sunday morning, January 19th, when all services will be restored.

For more information or to submit a service request that is unavailable on our website during this time, call us at 311. We are open 24/7.

311 provides residents, businesses and visitors with easy access to non-emergency City services, programs and information 24 hours a day, seven days a week. 311 can offer assistance in more than 180 languages.

Submit a Service Request

Waste Collection & Bins

Request pick-up of hazardous waste, report a missed collection or complete a request for a recycling, organics or garbage bin related issue.


Report a noise related issue.

Graffiti & Litter

Report an overflowing litter bin, graffiti or litter on a sidewalk or boulevard.


Report pothole, road or sidewalk damage, as well as road related issues that present a significant safety risk.


Report water-related issues, including requests to turn water off and on to your property.

Trees & Animals

Request a dead animal pick-up, tree planting, pruning or removal and, report a dog off leash in a City Park.

Property Issues

Report issues involving private property misuse or property standards, including lack of maintenance.

Complaints & Comments

Make an accessibility complaint about a City program or service. Or make a compliment or suggestion about 311 service or staff.

Winter Issues

Report winter issues for icy City sidewalks, bus stops, and walkways; snow blocked driveways, snow piled too high and snow plow damage.

Track an Existing Service Request

Track Your Service Request
Enter the reference number that you received from 311 and click ‘GO’ to check the status of your service request.

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