Later this fall 311 will be launching our new 311 Toronto App that will provide residents, businesses and visitors easy access to non-emergency City services, programs and information 24/7 from your smartphone or tablet.

This new mobile app is part of our vision to transform the customer experience and modernize the way you connect with the City. You will be able to access all 311 services through the app and submit over 600 service requests.

  • Access general information about City programs and service in our knowledge base
  • Initiate any service request that you can access through our portal or via our staff in the contact centre
  • Get your own unique tracking number for all requests (even for an existing duplicate service request so you can also track it)
  • Track the status of your service request
  • Book appointments for selected services such as water turn on or turn off, water pressure sure or schedule a house hold hazardous pickup
  • Opt-in for notification via text message (SMS) or email for updates so you can receive update on your request
  • Review and explore open service requests on the public right of way in your neighbourhood via a new explore map
  • View points of interest near you such as civic centres, libraries and other attractions
  • Directly connect with a 311 agent via live chat

In addition to the abilities to create and track a service request, search our service information and explore requests in your neighbourhood, the 311 Toronto App will also allow you to attach photos with your service requests that can be submitted under your name or anonymously .

Get the app later this fall from the Google Play store or the Apple App store.

Whether your using the 311 Toronto App or the City’s website to submit a service request online these few tips will help us help you:

  1. Provide an accurate addresses using our Map.
    When the map is displayed on your mobile device it is “zoomed out” and may not submit the correct address with your service request. To better direct service crews of where to go to we recommend using this example:33 Yonge Street: Good
    1-50 Yonge Street: Not good – too general

    To better select a location using the map, “Zoom In” on the location to provide us with the most accurate address possible.

  2. Provide a short description of the problem in the report.
    While a picture will help, it may not be clear. A few words will really help out.
  3. Provide a short description of the location.
    This is truly helps, because the applications don’t always give us the correct address automatically,  accuracy is based on the limitations of the phone, the quality of the cellular signal, etc. We recommend using this example when describing a location:

    • “near the curb”
    • “20 feet from the corner”
    • “in front of the gas station”
  4. Attach a photo.
    Attaching a photo of the issue to your request, will provide City staff with more context an issue being reported.
  5. Provide as much information as you can.
    Enter all the requested information for the issue you are reporting in order to give field staff as much details of the issue as possible