311 Toronto provides access for residents, visitors and businesses to submit and track a service request, find information about City services or programs, and search for service requests in your neighbourhood. No longer will you have to try to find the right division or individual at the City to get information or help. Finding information about everything from Toronto Public Library hours of operation to reporting a missed garbage pick-up, 311 Toronto is here to help.
Anyone in Toronto can contact 311 to get information, report an issue, or request a City service.
You can use the 311 website or mobile app. By submitting a request through the 311 website or mobile app, you agree to the 311 Terms of Use.
Or you can call 311 to to speak with a customer service representative. Calls are free, although your phone provider may charge for cellular airtime or payphone use. To help create a respectful and safe experience for everyone, all calls are guided by the 311 Service User Code of Conduct.
311 is available 24 hours a day, 7 days a week.
Call 416-392-2489 (CITY) if you are outside Toronto and need to reach 311.
There is no fee to use 311. However, standard charges from your phone provider may still apply.
No. Collect calls are not accepted. Call 416-392-2489 (CITY) instead.
Yes. You can call 311 from a cell phone while you are within Toronto city limits.
Usually yes, if your provider supports 311. If you cannot connect, contact your provider or call 416-392-2489 (CITY).
Some workplace phone systems are not set up to connect to 311. Contact your telecommunications or IT team for help, or call 416-392-2489 (CITY).
Call 311 for non-emergency City services and information. Call 911 only when you need immediate help from police, fire, or paramedic services. For more information, learn how to Make the Right Call.
Call 311 for City of Toronto services. Call 211 for information about community, social, and human services. For more information, learn how to Make the Right Call.
Yes. You can visit a 311 counter at Toronto City Hall or Scarborough Civic Centre from 8:30 a.m. to 4:30 p.m., Monday to Friday.
Yes. 311 offers interpretation support in more than 180 languages.
Yes. TTY/relay services are available through 711.
311 can help you access City services, report issues, request services, and find information about City programs.
Not always. Some requests require personal information so the City can process them. Your information is only shared with staff who need it.
Use the reference number you received when you submitted your request. You can track the status of your request on the 311 website or call 311 for an update.
Keep your reference number in a safe place. Without it, 311 may not be able to provide updates on your request.
Yes. Contact 311. You will need your reference number to cancel a request.
311 checks incoming requests, including location information, to help avoid creating duplicate reports for the same issue.