It is important to make the right call at the right time, to get the service you need. Knowing when to call 311, 211, the police non-emergency line, 911 or even file an online police report, will ensure you get the right help at the right time.


The City of Toronto and Toronto Police Service partnered on a social media campaign to create greater awareness with residents about making the right call. View some images from the campaign below.

Call 311 for Information About City Services and Programs

A racoon reaching out and standing on its hind legs.
Injured possum, skunk or raccoon that needs rescuing? Call 311 for non-emergency Toronto city services. #MakeTheRightCall at the right time and get the help you need.

The 311 Contact Centre operates 24/7, 365 days a year.

311 staff provide information and refer requests to the appropriate City of Toronto division for response to the resident/situation; response times from divisions will vary depending on the service request.

311 offers assistance in more than 180 languages and has a TTY service for the hearing impaired (416-338-0889).

Some service requests can also be made online.

Examples of City service requests to 311 include noise and property complaints; animal complaints; waste collection; road and sewer maintenance and tree requests.

Call 211 for Information About Community and Social Services

A young girl sitting with her knees up and reaching her hand out. She has a look of concern on her face. Another hand is reaching down to take her hand.
Have a friend or relative that needs mental health support? Call 211 to be connected with mental health resources in the community. #MakeTheRightCall at the right time and get the help you need.

Findhelp l 211 helps people connect to the complete range of government and community-based health and social services available in their communities.

Partnering with more than 200 community organizations, they’ve created a comprehensive human services database allowing them to provide individuals with the most appropriate referrals.

The Findhelp l 211 multilingual call centre operates 24 hours a day, 7 days a week/7.

Call 911 for All Emergencies

Image of a Toronto Police vehicle.
Only call 9-1-1 in an emergency. An emergency is any situation that requires immediate assistance from a police officer, a firefighter or a paramedic. #MakeTheRightCall at the right time and get the help you need.

Where people or property are at risk and Police, Fire or Ambulance are required call 911 immediately.

Remember, calling 911 for non-emergency situations could cause a delay in someone else getting life-saving help in time.

Call 416-808-2222 or File an Online Report for Non-Emergency Police Matters

This line is staffed 24/7, 365 days a year.

The public can file many police related reports online, some of which include: damage to property under $5000, driving complaints and parking complaints.  For a full list of police related online reports, please visit for more details.