It is important to make the right call at the right time for the service you need. Knowing when to call 311, 211, 911 or the non-emergency line or even when to file an online police report, will ensure you get the right help at the right time.
Contact 311 for City Services and Programs
- Injured possum, skunk or raccoon that needs rescuing? Contact 311 for non-emergency Toronto city services.
- The 311 Contact Centre operates 24 hours a day, seven days a week.
- 311 staff provide information and refer requests to the appropriate City of Toronto division for response to the resident/situation; response times from divisions will vary depending on the service request.
- 311 offers assistance in more than 180 languages and has a 711 relay service for the hearing impaired.
- Some service requests can also be made online. Examples of City service requests to 311 include noise and property complaints, animal complaints, waste collection, road, sewer maintenance and tree requests.
- If you need emergency shelter, call 311 or Central Intake at 416-338-4766 for assistance. If you see someone living outdoors who needs support call 311.
Call 211 for Mental Health Supports
- Have a friend or relative who needs mental health support? Call 211 to be connected with local mental health resources.
- Findhelp l 211 helps people connect to the complete range of government and community-based health and social services available in their communities.
- Partnering with more than 200 community organizations, they’ve created a comprehensive human services database with thousands of resources, allowing them to provide individuals with the most appropriate referrals.
- The Findhelp l 211 multilingual contact centre operates 24 hours a day, seven days a week.
- Learn more about how the City of Toronto is supporting community mental health through the Toronto Community Crisis Service.
- You can also contact 988 if you or someone you know may be thinking about suicide and need a safe place to talk.
Call 416-808-2222 for Non-Emergencies
- Call 416-808-2222 for non-emergency police matters.
- This line is staffed 24 hours a day, seven days a week.
File an Online Report for Non-Emergency Police Matters
- The public can file many police-related reports online, such as damage to property under $5000, driving complaints and parking complaints.
- For a full list of police related online reports, please visit tps.ca/report for more details.
Call 811 for Minor Medical Issues
- Call 911 immediately in a medical emergency, such as shortness of breath, chest pain, severe bleeding, unconsciousness or symptoms of stroke.
- Call 811 for minor medical issues such as cough, cold and flu symptoms, or other non-urgent health care information, referrals or to get advice from a registered nurse.
- Call 811 to access health advice and supports, 24 hours a day, seven days a week or chat online at ontario.ca/health811. (TTY: 1-866-797-0007)
Call 911 for All Emergencies
- Only call 911 in an emergency.
- An emergency is any situation that requires immediate assistance from a police officer, a firefighter or a paramedic. Where people or property are at risk and Police, Fire or Paramedics are required call 911 immediately.
- Remember, calling 911 for non-emergency situations could cause a delay in someone else getting life-saving help in time.
Partnership
This program is a partnership between the City of Toronto, Toronto Police Service, Toronto Fire Services, Toronto Paramedic Services and Toronto Community Crisis Service.
