In an emergency, seconds count. When police, fire or medical emergencies occur, call 9‑1‑1. Trained emergency call takers will provide you with the information and assistance you need.

In an emergency call 9‑1‑1

Key Facts

  • At home, you can dial 9‑1‑1 direct.
  • At a business or other location, you may need to dial an outside line before dialing 9‑1‑1.
  • At a pay phone, dial 9‑1‑1. The call is free.
  • When using a cellular phone be prepared to give the exact location of the emergency. The call is free.
  • For TTY access (Telephone Device for the Deaf), press the space bar announcer key repeatedly until a response is received.
  • Deaf, deafened, Hard of Hearing, or Speech Impaired persons may register for Text with 9-1-1 Service.
  • If you do not speak English, you must stay on the line while the call taker contacts our telephone translations service.

Tips When You Call

Remain calm and speak clearly. Identify which emergency service you require (police, fire or ambulance) and be prepared to provide the following information:

  • a description of what is happening
  • the location
  • your name, address and telephone number

Please remain on the line to provide additional information if requested to do so by the call taker.

Do not hang up until the call taker tells you to do so.

Toronto’s residents and visitors have access to 9‑1‑1 services in up to 240 languages.

When calling 9‑1‑1, the Emergency Services call taker can access a translation service if needed. It is helpful, but not necessary, to be able to state the language required to the call taker in English. This will assist the call taker in connecting to the most appropriate translator.

3-1-1: Information on City services and programs

2-1-1: Information and referral helpline to community, social, government and non-emergency health services

For weather warnings and updates

To report a power outage

To report a possible gas leak (smell of rotten eggs)