It is important to remember that an emergency can take place anyplace and at any time. The “Get Emergency Ready at Work” preparedness guide addresses the most common emergency situations, including procedures for fire alarms, lockdowns, active attackers, medical emergency and upon receipt of suspicious packages or threatening communications. While this guide could not possibly address every emergency situation that could occur, it does provide response procedures that can accommodate various situations, such as those listed above. It does not replace existing Emergency Plans and Procedures, including Fire Safety Plans, but rather works in conjunction with these documents.
This guide was prepared in cooperation with the City of Toronto Corporate Security, City of Toronto Office of Emergency Management, Toronto Fire Services and the Toronto Police Service.
An emergency can happen at any place and time, while you’re at home and even when you’re at work. If you were required to shelter in place or evacuate from your current location, would you be ready? Here are some things to consider when thinking about being prepared at work.
You may want to make sure you have the following supplies handy at work if you are faced with an emergency situation. For example, you could keep a knapsack or an easy-to-carry bag close by with some of these items (making sure you replenish them before expiry dates).
Keep a pair of comfortable walking shoes at your desk.
Walking home in your heels isn’t fun.
Carry some emergency cash
ATMs might not work during emergencies. You will need cash for necessities.
Meeting places for family.
Communication modes (cell phones may not work. Have a designated spot to meet.
Food
Clothing
Light Source
Communication
Personal Items
Important Papers & Money – most of these you can store on your mobile device
If you discover fire
Fire alarm systems
Most facilities employ a single-stage fire alarm with some larger facilities utilizing a two-stage fire alarm system. With a single-stage fire alarm, all building occupants must evacuate upon activation of the fire alarm. With a two-stage fire alarm system, the affected floors would receive an evacuation alarm, while the remainder of the facility will need to prepare
to evacuate.
In the event of a fire alarm
Fire safety plans are unique and specific to every building. Employees should be familiar with
the fire safety plan for their work place and trained in building evacuation procedures. Fire
safety plans should be posted in a common area and readily available.
Single-stage alarm system
Two-stage fire alarm system
In the event of a medical emergency
Immediately call 911 and provide the emergency medical dispatcher with:
Ensure scene is safe and provide first aid based on your level of training:
Call security as soon as possible – if they are onsite, they may:
There are three basic types of lockdown situations:
Shelter in Place
This type of lockdown situation is normally referred to when an environmental threat is
present outside and it is not possible or advisable to evacuate the facility. This type of action is normally in response to an air contaminant and involves keeping the air contaminates outside the building and keeping persons from unnecessarily putting themselves in medical danger.
Example – gas leak or chemical spill outside of the facility.
What to do – if it’s safe to:
Hold and Secure
This type of lockdown situation is used when a serious environmental/physical threat is present outside of the facility or in the neighbourhood and prevention measures need to be enacted to protect individual(s) from leaving the facility and entering into an area of danger, or prevent the threat from entering the facility.
Example – active shooter in an area near the facility.
What to do – if it’s safe to:
Full Lockdown
This type of lockdown situation is used when the physical threat is already in the facility and
measures need to be enacted to prevent the threat from accessing areas where potential victims
are or may be, or to protect individuals from entering areas where the threat may be present.
Example – active shooter inside the facility.
What to do – if it’s safe to:
General
Threatening communication is any form of communication that is intended to manipulate,
control, hurt, and/or intimidate in order to cause a change in the target’s (victim’s) behaviour.
Threatening communication can be sent in a number of ways such as mail, email, social media,
telephone, voicemail, etc.
Upon receipt of threatening communication
If the communication is received in writing:
If the communication is received over email, do not forward the email to others.
If the communication or photos is received over social media:
If the communication is received over the phone or voicemail:
Any threats of self-harm or harm to others or the environment should be reported as soon as possible to your local police service. Use the non-emergency number but use
your own discretion (and/or discuss with a supervisor) whether the threat is serious or
urgent enough to call 911.
General
A suspicious package is a package or envelope found or received by mail, courier or delivered in person, which arouses the suspicion of the receiver because of suspicious indicators such as
construction and/or marking characteristics.
A suspicious package may be incorrectly addressed or poorly wrapped, or it may be a hoax (made to look like a device). Suspicious packages may indeed contain dangerous materials such as an explosive device, some type of blade or a chemical or biological agent.
Each type of suspicious package poses separate difficulties.
Upon receipt of a package or envelope, the handler should first look for any indicators which may lead them to believe the package contains a threat.
If you determine a package to be suspicious:
If the suspicious package was found:
If you come into contact with a leaked product:
In addition to the above procedures,
General
An “active attacker” is an individual who is engaged in killing or attempting to kill people in a confined and populated area.
Response actions
When an active attacker is in your vicinity, you must immediately react. It is critically important to prepare yourself, mentally and physically, to deal with the situation.
Run
If there is an accessible escape path, attempt to get away from the active attacker. Be sure to:
Hide
If evacuation is not possible, find a place to hide where the active attacker is not likely to find you. Ideally, your hiding place should:
Be out of the active attacker’s view
Fight
If evacuation or hiding out is not possible, as a last resort, you should attempt to disrupt and/or incapacitate the active attacker by:
Police response
When the police arrive:
Run/Hide/Fight is used with permission from the City of Houston Mayor’s Office of Public and Homeland Security.
General
Bomb threats can be delivered in a number of ways including over the phone, through email,
in writing, etc. Bomb threats are designed to disrupt the normal flow of business by creating an atmosphere of anxiety or panic. While the probability of receiving a warning where an explosive device has been placed is quite low, it is important that all threats be treated seriously. Evacuations and/or detailed searches do not automatically occur for all bomb threats. The decisions on actions that are taken is specific to each threat.
In the event of a bomb threat
If you receive a threat by phone, email or mail:
If you receive a phone threat: